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October 2023 by newtarooni
I picked up the van after hours and there should have been a utility dolly in the back but there wasn’t. I was still charged for the dolly rental though.
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August 2023 by Yaffa Cohen-Ifrah
IF YOU WANT TO RUIN YOUR STUFF COME HERE.I would give zero stars if I could! Brought my daughters things here to store for the summer, all of her winter clothes and school supplies. When we came to get the things we stored them, we found out there was a leak right above the unit and that all of her things had mold on them. Over $1000 worth of things- RUINED! The woman in office was not helpful, and the owner didn’t bother calling us even after she was sent pictures of the condition of my daugher’s ruined things.
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May 2023 by Eric H.
I had my mattress store there while I was moving for one month, just to come and find out that it was chewed up by mice and or rats, totally dissatisfied,The owners refused to pay for my new mattress and they were very rude and upset in my wife, never again.
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April 2023 by Ronald Welch
Renting a storage unit here. Nicely kept, clean, and secure with easy access.
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March 2023 by Kathi Fuller
Chasing my deposit back. Said it was mailed and checked with the post office. They had no record of it. Then they wanted me to pay for canceling their check that I never got! Thus reducing my deposit....
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March 2023 by Ruthanne Thompson
It is impossible to get my security deposit back back. I placed a call to the BBB. It's been approximately 6 months I have been chasing my deposit.
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September 2022 by M. Marshall
Poor customer service and will rip you off. I rented a large storage unit for approximately $170 a month. I never used it at all the first month because moving plans changed. When the second month came due to be paid, I cancelled the unit as it was completely empty and never used. They still charged me another $170 plus taxes for the entire second month. The older woman at the customer desk was useless and rude and refused to refund my money. She told me to contact the owner Lisa. I spent about 3-4 weeks attempting to contact Lisa only to have Lisa leave a voicemail telling my that she would send me a check for my $85 deposit. No partial refund, no refund for the second month. Absolutely horrible experience! I would recommend taking your business elsewhere!
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September 2022 by B. “Botinashopping” Lee
High priced. The back is terrible to use. The doors open abruptly. Use caution they swing open and can hit you in the face. The trolleys should glide easier. The rubber mats bunch up in the floors which cause you to trip of have to lift the trolley over then causing your load to be uneasy. They should offer discounts for those use utilize there units frequently. The units should be cleaned throughly before renting to next client. They should offer a key card for entrance. Having to constantly plug in a code is a nuisance. And now with COVID less touching of things is better. A key card for opening the storage units instead of locks would also be better. The hallways should be wider for turns. The doorways could be wider as well. The rest room should be open 24/hours for clients to use.
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May 2022 by B. Lee
High priced. The back is terrible to use. The doors open abruptly. Use caution they swing open and can hit you in the face. The trolleys should glide easier. The rubber mats bunch up in the floors which cause you to trip of have to lift the trolley over then causing your load to be uneasy. They should offer discounts for those use utilize there units frequently. The units should be cleaned throughly before renting to next client. They should offer a key card for entrance. Having to constantly plug in a code is a nuisance. And now with COVID less touching of things is better. A key card for opening the storage units instead of locks would also be better. The hallways should be wider for turns. The doorways could be wider as well. The rest room should be open 24/hours for clients to use.
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April 2022 by Maria Marie
Safe, secure and clean location for my items! The staff goes above and beyond. Thank you to Anita, Rose and maintenance for making the most stressful time of my life, easier!!
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April 2022 by Beth Shaw
Woman at counter was ABSOLUTE NO HELP. Completely lazy. No matter what way I asked a simple question- she gave me the same answer - never hearing the question. It has been 25 minutes now and still no progress made.
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April 2022 by Mira Nova
Arrived approximately 35 minutes before closing and Anita was SUPER helpful! I needed a storage unit immediately and she was more than happy to offer me one, set up my account, and even showed me the unit before it all! She answered all my questions and did not rush me at all. I had forgot my wallet at home and she was so patient to let me go home and get it. Thank you, Anita! Great service, friendly, and a secure place.
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November 2021 by Gordon Engvall
Clean and good access.
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October 2021 by Michael Marshall
Poor customer service and will rip you off. I rented a large storage unit for approximately $170 a month. I never used it at all the first month because moving plans changed. When the second month came due to be paid, I cancelled the unit as it was completely empty and never used. They still charged me another $170 plus taxes for the entire second month. The older woman at the customer desk was useless and rude and refused to refund my money. She told me to contact the owner Lisa. I spent about 3-4 weeks attempting to contact Lisa only to have Lisa leave a voicemail telling my that she would send me a check for my $85 deposit. No partial refund, no refund for the second month. Absolutely horrible experience! I would recommend taking your business elsewhere!
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October 2021 by Nicolas Davis
This place is amazing they are so nice and friendly helped me out super quickly and made the process very easy would 10/10 recommend using there services
