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January 2024 by Jill O.
Timeless elegant pieces- Meaningful curated selection of fine housewares & design inspiration.
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December 2023 by Gina F.
We recently bought 2 Sorensen chairs and they're incredible....So elegant and comfortable. Customer service was amazing, and we particularly loved dealing with David Donatello, who was so knowledgeable and helpful. Highly recommend this store.
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July 2023 by James Forquer
Purchased a sofa from RH in 2017 fast forward to 2023 the cushions needed to be replaced which RH did free of charge. One side of the couch was caving in on itself due to the hardware on the inside of the couch coming apart. The metal straps on the underside were held in with nails rather than screws. Was a VERY expensive couch that hasn’t lasted 6 years. Very disappointed and will be calling the company tomorrow. Would not buy any more furniture from this company. Have had issues with this piece for years but didn’t realize the issue right away.
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February 2023 by Alfred M Leuthold
It’s seems that their business is so good that they completely ignore you when you just walk into the store.Very poor customer service!
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January 2023 by Tom Belanger
Very disappointing visit. Not the retail store of the past. Very limited inventory and not much too look at, all the furniture was basically the same.
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October 2022 by Michael Connor
I guess I didn’t look very wealthy today. The sales people couldn’t have ignored me harder, by the time we left it was actually comical. That’s cool though, I’ll just keep buying the real antique furniture RH knocks off.
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April 2022 by Luis Ruiz
Stunning furniture. Absolutely amazing.
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January 2022 by Keerthana boloor
Beautiful gallery! The collection is limited though and not updated frequently. We have had mixed experience with the design consultants with some following up promptly but others not really showing any enthusiasm.
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December 2021 by Jessica Chan
I do not post reviews but I have to share we have had the worst experience with this particular store location. Management is terrible. They do not communicate. They were rude and not helpful. They by accident ordered us the incorrect elements of our sectional couch. Then realized, tried to charge us more, and then delivered only half the sectional couch. The half a couch was also missing pillows!!!! They promised the rest of the couch as well as the missing arm pillows would be shipped to us within 3 more months. We are now approaching the 3 month mark and they said they made a mistake and they won't be sending us the rest of the couch until March. Mind you, I had to call to get that info- they don't actually follow up. I would have ordered from many other vendors knowing March was delivery when we placed the order back in August. They are truly ripping us off and management does not call you back or care. Its been a 12k nightmare and I only have half a couch with missing pillows to show for it........To be clear, this is not supply chain issues. They placed an order for the wrong SKU's at the store. They didn't have their ducks in a row and still don't. Do not order from them or shop at this location. I highly recommend going straight to Meatpacking location in NYC. My friends ordered almost the same couch almost 1 month ago and already received it perfectly. No issues. Its this location and the management at this location that is problematic.
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November 2021 by J J
Beautiful showroom and courteous staff.
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September 2021 by Gene A
Designers are competent however the attitude of the managers they call leads leave a bad rate in your mouth. Snooty comes to mind. You better off using the shirt them to Brous go somewhere else.
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August 2021 by Renata R.
I love RH and this particular location is beautiful. HOWEVER! There is nothing more uncomfortable than walking into a place and feeling unwanted or unwelcome. Blonde lady in her 60's made it clear that I'm just a small fry and wasting her time. I came prepared and knew exactly what I wanted. I only needed help choosing between two wood tones and asked to see a table to help me with my decision. At one point she said look in this area as she sat busy on her laptop. Also what chairs would fit best?. I wanted to be able to have arm rests and still push the chair under the table. She told me to come back when I know what I want. I walked around read description of displayed pieces and left disappointed. My teen daughter also noticed how stuck up she was. I did ordered on line, and by leaving I had time to scroll on line and found chairs at 1/3 price (no armrest). Thanks for nothing you miserable old hag. Remember you don't own RH you just work there.
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July 2021 by Keith Chan
This one is smaller than the one in West Palm Beach, Florida. Nice stuff. Furniture there is for big houses only. Not very modern either.
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June 2021 by Jeanine C.
NOt a good experience. RH Sent a damaged marble top vanity. Took forever to get it exchanged and had to argue with them daily to get it sooner! Then they send a defective one AGAIN and won't rush order it. I have to stop our remodel and had to pay our contractor for his wasted time TWICE now!
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May 2021 by Betsarama
BEWARE. In March 2021, I was so happy to find on "RH" website, the perfect brass gooseneck clamping lamp for reading in bed. Sadly, the clamp was so weak the lamp slid around. Soon, one of the rubber pads fell off. I paid $179 for lamp and $25 shipping. In defense of their employees, when I called the Greenwich store (phone rang some 30 times) the clerk politely and said they would give me a refund. I'd give them 3 stars for customer service, and zero for quality. Sad.
