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September 2023 by Stephan De Vita
What more can I say about Elsa, who is in the lending department of the Credit Union. Elsa has always treated my wifeand I in the most PROFESSIONAL manner. I only wish I could have gi en 10 STARS.
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September 2023 by Google user
What more can I say about Elsa, who is in the lending department of the Credit Union. Elsa has always treated my wifeand I in the most PROFESSIONAL manner. I only wish I could have gi en 10 STARS.
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July 2023 by Marilyn J.
DO NOT GET SUCKED IN!!! I've been a member for seven years now and I wouldn't recommend this bank. They're out-of-date on their paperwork (such as having MICR papers, etc) and they have a bunch of new employees which lack knowledge on proper the business and business procedures. It's very disappointing, I'll definitely be switching my bank soon. Also they keep changing their opening times! Usually the open at 8am Monday through Friday, now they open at 12PM on Wednesday for just five hours; As if people don't have jobs/business to conduct during normal 9-5 business hours.
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July 2023 by Vane E.
I had been a client of members for about 7 yrs now and they had always been amazing, every single person I had talked to has always been friendly, approachable, resourceful and ready to help with any of my inquiries. I had moved an hr away and I will still keep my accounts with them as I plan to continue being a Members Credit union client for ever! Special Thanks to Kathy, Kelly, Linn, Helen and Vanessa!
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June 2023 by Camille F.
Have been a member for more than 20 years but lately they are so unhelpful and impersonal. Am looking for another bank--one that accepts legal tender as this credit union refuses to accept any coins!
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March 2023 by Franco Bohorquez
Excellent service, great people
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January 2023 by Ana Torres
I recently applied and obtained a loan from Members Credit Union and the whole process was smooth. Lisette assisted me from beginning to end and I could not be any more satisfied with their services. Highly recommended!
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September 2022 by Portia Howard
I have been a member since the late 1999's and all of my major loans: two mortgages, personal loans, refinancing loans have all come from other banks with more competitive rates and faster processing times. With the exception of MCU quick loans, which were the only mini loans I have received. My son car was wrecked in a MVA (luckily everyone was unharmed), but I quickly needed to replace it, so I applied for a 2K personal loan to cover part of the purchase of a used car. Because of the current interest rates I thought I would see what Members Credit Union was offering, so I could compare with a few other offers. I terminated my application after I was told by one of the loan officers, Elsa that I needed to provide a purchase order? I was confused because, after all, this is a "personal loan". It was in that moment talking with her that I realized that she has had it in for me all these years (she always treated me with contempt but I always remained cordial and did my best to avoid working directly with her, but partly my fault for not addressing this behavior with her supervisors) because I have never been asked to provide a purchase order as a requirement for a "personal loan". Over the 20+ years I've been a member I have referred friend and family who have opened and still have accounts at this bank. But I will not refer anyone else after this. Unfortunately, I'm rethinking my relationship with this bank. Aside from Elsa, the rest of the team is awesome. If this is a policy according to Elsa, than MCU will not be able to sustain competitiveness.
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September 2022 by Pawel Urbanik
It has been my first time financing a vehicle with a Credit Union. Elsa was nothing short of perfect- the processing time of the loan was short, clear, direct and the rate was competitive.I always wanted to give business to MCU, but my lack of experience and repetition of bank financing held me back. I do regret that I waited so song to change it. I threw away money in higher interests on multiple car loans, while supporting monstrous commercial banks.You guys are great! Elsa- I can't wait to do more business with you once I conclude this loan or get something else.Thank you!
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August 2022 by Nils Saenz
Vanessa and lissette are the best there, just like a dream team ,They helped me so much with my car loan and they made it so quick and easy as 1 day to get approved for what I need it. they even helped me off the clock such amazing customer service, and dedication. Love them lady’s, thank you so much again, keep up the great work ,and keep representing members credit union as great as always ❤️
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July 2022 by Katherine Zevallos
They helped us with our Car Loan, I had soooo many questions and Lisette was always willing to help me not only with my questions but advices regarding my credit score and my car loan. Lisette made me feel so confortable & confident during the process that I already referred some friends to her. Big thank you to Vanessa who introduced me to Members Credit Union, I am so glad to be a new member of Members Credit Union.
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March 2022 by Manolo Ozuna
Excellent service, fast and productivity.
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January 2022 by Erin Martschenko
Vanessa was great to work with. She was friendly, helpful, organized, and efficient. She made the process of taking out a loan an easy one. I highly recommend MCU.
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January 2022 by Kelvin Oaxaca
Lisette was very helpful and informative. Made the experience pleasant and hassle free.
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January 2022 by Damariz Ortega
Members Credit Union Loan department has changed my life. Thanks to Vanessa, and Lizzet we were able to refinance our home and car. Our American dream came true.MCU really looks after it’s clients, and its employees are well trained and work really hard to match their clients w their best interest rates.I always refer my friends to MCU.Ladies thank you for your hard work and dedicationDamariz
