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April 2024 by Stephanie Ossowski
This particular Verizon location is the worst. I’ve come in multiple times asking questions, and for help with changing my plan. Staff is unpleasant and tells you to call their customer service line. They seem annoyed to deal with customers.
This location used to be open later but they changed their hours and it wasn’t reflected online (this may have been a Google issue). Not sure why they even keep this store open. Go to the Verizon next to Whole Foods- the management must be better as the staff is friendly and can actually help with questions.
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March 2024 by Gladys Luyando
Look, to go for the first time, I loved it, you know, it has the best workers with a smile and good charisma with the best desire to help you. I loved it because they gave the best service to my son-in-law. We left very happy. Besides everything, they even gave us water ? to drink. and they didn't take long with respect even though we arrived late thank you why many stores vote you for a place but there always with Respect blessings never change the best employees.
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February 2024 by Katherine Woodward
I don't normally do reviews but my experience stands out from a customer service perspective so I definitely wanted to take the time. I wish I could remember the gentleman's name but I needed a new phone immediately after crushing mine at work. I too am in customer service and during the time I was there I witnessed a level of multi tasking and care for everyone that came into the store. I could tell he really cared and that's not easy these days. Keep up the great work guys ☺️
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December 2023 by Stephen Becker
My Apple iphone was dropping calls, particularly in my home. I never had good signal strength despite reports that the coverage was adequate. I stopped at this Verizon outlet and John and Karon were quick to help me. First, they ordered a replacement phone using my service plan. When it arrived, calls were still being dropped with limited signal strength. They suggested contacting the Verizon office to discuss replacing my Verizon extender which hadn't worked in years. They agreed to replace it and voila, I have four-bar service in every room. First time ever!John and Karon were extremely helpful, courteous and competent. Great job, guys!
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October 2023 by Sean Barros
Working for a company that is suppose to “collaborate” with these carriers is anything but. You turned me and my wife away because we have a sales maker account. Is that what you do with the rest of your customers when they need a new e sim or SIM card ? You just turn them away. I’m quite disgusted in the “customer service” or lack thereof that you provided. Thanks for making it an easy switch to leave such a terrible service.
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October 2023 by Dorsey Salerno
We came in today to get help with activating a new eSIM on a phone we bought at apple. The manager Angel was super nice and he helped us out immediately. We were so happy he was able to help us out since the other location we went just told us to call customer service. We will definitely be back to this Verizon location
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October 2023 by Amber
Every time I come into this Verizon, you wait at least an hour. Today was like no other. Left after waiting an hour for help. With all the competition - i'm not sure why their customer service is better.
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August 2023 by maggie canale
Nice people
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August 2023 by Queen Sassy
Wicked helpful!
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August 2023 by Mary Ann Packard
Jeff and I had the pleasure of meeting and working with llya, he is a very knowledgeable, understanding person who went above and beyond to help us with problems we were having. He is an great asset to your store, we upgraded our phones, and he took the time to show us things we didn't know, we are not tech savvy people, so his time and help was greatly appreciated. We don't live in Glastonbury, but always come to your store, because your staff is great, especially llya. Thanks for everything.
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July 2023 by Jenese Morgan
I came in recently to get an iPad for my daughter. Although the sales rep was nice, he lied and so did the other young lady that was there at the time of the transaction. I had another line on my plan that I was not using, the line was for an apple watch. I asked to repurpose the line for the tablet, and Tristan (the sales rep) said I am unable to repurpose the line (which I knew was a lie, I used to be a Verizon employee and have had the service since 2015). Tristan said I would need to add a line and call customer service to cancel the line for the apple watch. Now I am stuck paying an activation fee and etc. Won't be going back to that store!
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July 2023 by Bryan Iwaniuk
The manager here was extremely helpful and knowledgeable about my issue… He did everything possible to ensure my happiness
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July 2023 by Mary Mitchard
Chase was amazing help!
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July 2023 by Erica Perry
Fast, accurate service
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July 2023 by bryant gregg
Business been closed for weeks now! What’s going on?
