-
October 2024 by Shane Burke
Puppy palace is wonderful!! Such helpful staff and beautiful puppies to chose from.
-
October 2024 by Jason B
My wife and I went to the puppy palace for the first time, looking at a Boston terrier puppy they had. Our experience was great, it was clean for having 10 or so dogs, the whole time we were there employees were cleaning the play area. The employee who helped us answered all our questions without a fuss. So we bought our little fury friend from them and plan on going back when we are ready for another. We came from Massachusetts and recommend buying a dog from them.
-
October 2024 by Elaina Davila
All dogs encountered were stuck in their crates with pee everywhere, the Manager on duty sat at the front desk while a puppy sat in a crate by itself, the puppy’s fenced in area was covered in pee.
A husky in another crate was surrounded by poop while it yelped and cried and nobody came and did anything for it.
The manger informed us that one puppy was sick but could not give us information as to what was wrong with it.
Not sanitary, happy that these dogs are being taken home but they should not have to sit in their own urine and poop while waiting to find a new home.
-
September 2024 by RA
Great staff/owner and happy pups. ? Great place to get pups from!
-
September 2024 by Melody Edwards
The Puppy Palace has impeccable customer service from the moment you walk in the door. Ashley was extremely knowledgeable about the Yorkipoo we purchased. The staff took the time to answer all questions, they were very professional, they clearly have a passion for the puppies, and the palace was very clean. Our Champ was given a clean bill of health at his initial vet visit. We are happy Yorkipoo parents!!
-
September 2024 by Ets Aret
I visited here with my children. Many of the negative reviews are completely true.
The puppies are all in a glass enclosure, about 3 ft x 4/5 ft. They don't have a lot of room to move around. Most end up laying down and sleeping.
- Many of the puppies are laying around in filthy pens with urine and droppings. I was there for about 90 minutes and many of the dogs desperately needed their paper changed. One poor dog even ate it's poop.
- I don’t like that I can’t see/meet the puppies parents and siblings.
- They have an online way to select a time to visit with a puppy. That doesn't work and it doesn't matter, if another family is already using a pen, then you have to wait. Two parties were in the pen the entire time I was there, one with the same dog and another party with 3 dogs. I would say 5-10 minutes is enough and a maximum of 3 dogs per party, it is ridiculous.
- There were 4 employees there and only one person was changing the paper for the dogs. Some of the dogs had their paper changed, while others were left extremely dirty.
- I only went here so my kids to see and pet a puppy. We spent time with one puppy for about 20 minutes. They wanted to see another puppy, but the puppy had poop stuck to it's fur, I said no and we left.
- You can't take photos.
- There is no information on where they get the dogs from, the vetrinarian who saw them, etc.
- Some of the dogs look younger than 8 weeks.
-
September 2024 by Zaniah Gomez
The staff were super nice, specifically micheal, he connected well with every one of the guests that were there even during a busy time!
-
August 2024 by Luna
I had the pleasure of visiting Puppy Palace in CT recently, and while I was just stopping by to look around, I was greeted by a kind older gentleman who really made the visit special. He took the time to give me a thorough demonstration and walkthrough of everything they offer. His knowledge and genuine care for the puppies were evident as he explained their practices and the various breeds available. It was clear that he’s passionate about what he does, which made the experience not only informative but also heartwarming. I left with a great impression and will definitely keep Puppy Palace in mind for the future!
-
August 2024 by oliwka szorc
Everything was perfect! Staff was so kind and helpful, we could play with the dog, their cages were cleaned up:)
-
August 2024 by deeem
Super friendly staff, puppy’s are in good hands, amazing experience, would recommend for everyone
-
August 2024 by Liza Montgomery
It was my first time visiting The Puppy Palace and the service was amazing and the dogs were adorable. The set up is nice because it allows you to see all the different puppies available and you can play with them the same day you walk in.
-
August 2024 by Tasha Owens
Sheila and the staff at Puppy palace is absolutely great! We had a little issue at the beginning but Shelia stayed on top of everything and kept me updated during the whole process. This has been such a great experience and cannot recommend them enough. She truely cares about her puppies and it shows.
-
August 2024 by Taco Taco
Very sanitary and clean. Staff is very kind and attentive. Enjoyed my time looking at and playing with the puppies.
-
August 2024 by Luis franqui
I got my French Bordeaux from here and he’s the greatest ever.
-
August 2024 by Donal Sierra Rodriguez
Excellent ?
