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February 2024 by Anna Flaws
Bait and switch for grooming prices. Buyer beware they will not honor the price you booked for online.
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February 2024 by Rooster
Great staff, they are friendly and knowledgeable of their products. Also they price match. They have a great selection of reptiles and the aquarium area is well maintained and offers a wide variety of fish. We also have our love of our life "Apollo" groomed here as well again Great staff all around
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February 2024 by Ellie
I am AMAZED. I brought my Lab mix puppy to be groomed today and I'm absolutely blown away. My pup smells so good and is the softest I've ever felt her. Leishla - I LOVE YOU THANK YOU!!! Highly, strongly recommend taking your pup to be groomed here!!!
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January 2024 by Shocka Khan
I had a wonderful experience! It was icy and nasty out but I needed dog food! The staff was helpful and friendly.
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January 2024 by Kristina Hiller
Went to get my dog some presents for her 8th birthday!! Found all her favorite treats and she got a new lamb chop toy and 3 new mini tennis balls that are a little big but she’s managing!
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January 2024 by Daniel Falvey
Always helpful staff love the pet friendly advice given and the excellent customer and value I receive they truly care about your animal and even offer a discount vaccine clinic for people who can't afford the prices that some vets charge they go above and beyond they are more than a pets store they are family and love animal truly that's Petco for always being so helpful and accommodating.
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January 2024 by Kitty Stapp
This is not a criticism of the staff, who seem to be well-intentioned and polite, but when I passed the ferret cage today, it absolutely broke my heart to see these young, energetic animals confined in a small plexiglass enclosure with no enrichment or toys of any kind, no other levels to explore; one was clearly agitated, up on its hind legs and acting desperate to escape. The other just looked lethargic. I guarantee I wasn’t the only customer saddened and demoralized to see Petco keeping animals this way. I would urge the manager of this store that if you’re going to sell ferrets, please, please give them more space so it doesn’t just look like ferret prison. I will seriously rethink giving Petco my business if not, and might contact PETA and the CT Department of Agriculture to file complaints.
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January 2024 by Crystal Kelley
Helpful staff, pets are well taken care of. Will visit again
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January 2024 by Christian Marcano
I'd like to extend a huge heartfelt shoutout to Rhiannon, my dog's groomer! Since the very first haircut, she's been incredible,consistently delivering exceptional grooming. She listens attentively to all my requests and never fails to exceed expectations. With my anxious dog, her gentle and warm greetings work wonders, and her positivity is simply contagious. Santiago and I are immensely grateful for her presence. Thank you a million times over, Rhiannon!
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December 2023 by Joe Szabo
Store manager is fantastic, the best kept fish area of any Petco I’ve ever been to. The only big box store I feel comfortable purchasing fish from. All credit due to staff at this particular location.
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December 2023 by Tavanna Hansberry
I’ve never utilized Petco grooming services but we’re new to the area so I booked a service for my dog for 1:15. While driving to the location I noticed I passed by the suggested exit. Upon noticing I immediately called the store to let the groomer know, “hey I passed the exit, says I’ll be there in 4 mins tops” which would still make me directly on time. But just for clarification and not to mess with the flow. They answered after a min or two and the person initially said “he should be fine” but put the phone down to check for sure. When he “went to check” someone else picked up the phone, said “hello” and hung up. I immediately called back now getting off the exit again just as courtesy that the groomer knows. When the person from before answered he again said “hold on” and the groomer got on the phone. When she answered I explained that I missed my exit but was pulling in the plaza and it was now 1:18pm. She started with “idk he should be fine, but the issue is, I have 3 hrs to do him and another dog” As if them booking two dogs for the same slot was a fault of the customer. So because of her hesitation, I asked again “what does that mean because we’re outside, and we’ve already waited six mins just to ask you if he can be seen.” She goes “I’m not doing him today!” ? Fine w me. I wouldn’t want my animal anywhere w that type of energy anyway. On to the next groomer. And I’m very accountable, as the exit miss was my own fault but the choice to double book and deny him no more than five minutes after his scheduled service I’ll never use this location for anything.
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November 2023 by Michael Zachary
Store is clean, clerks are friendly. Groomer services are excellent, they do a wonderful job with Flynn
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November 2023 by m4ryk473 !
I feel bad for the bad rating but how do you rate someone who gave you an infestation of an invasive species bc they don’t check their bird food. I know some bags of food can have birdseed moths in them (see pictures) but they are almost impossible to get rid of with birds around. I went in the other day to get dog food and bird food and I only left with dog food bc I saw tons of bird food moths. I told the employee that checked me out and even killed on in front of her she said “yeah the store is full of them.” WHAT?! I tried so hard to not be like leaving that is the reason I had to redo my whole bird room. I’m almost $2000 in the hole on bird safe options to get rid of them to literally doing full room clean downs every day and that’s the only thing that even started to get rid of them. On a positive note all of their animals look very healthy on the floor but this petco is just letting an invasive species into our area knowingly or unknowingly, but if you don’t know them you just don’t go in the store or don’t care about flying bugs in a store with food items. I told the girl at the cash register they are an invasive species so it needs to be taken care of and she had a very confused look on her face. Look at the picture below and tell me if you want these ALL OVER YOUR HOME?! Just bc petco can’t throw away tainted food or at minimum freeze all the food to kill all the bugs and eggs. I have to freeze every bag of bird food now for 2 days to just be safe and I stopped going to this location bc of this.
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September 2023 by noel perez
Store associate was extremely helpful and very accommodating . Price matched items to online pricing which a lot of stores are reluctant to do.
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September 2023 by David Stenberg
The employees are very friendly and informative. A real pleasure to shop here.
