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October 2023 by Jeff I.
absolutely the best car buying experience,dealership and staff I've ever had (I have had quite a few). from the online sales associate, to the sales team at both locations, they were eager to help, gave me a fair trade in allowance for my vehicle, showed me the vehicle with all the options I was looking for. they communicated often with me during the entire process. and had everything ready when it came to the delivery. having been in the car dealership trades previously, I was very pleasantly surprised with their professionalism and ethics. they've earned my repeated business in the future and also my respect.
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September 2023 by Robert S.
Set up an appointment on line with a guy named Mike...Saturday morning...I thought the appointment was with him... it wasn't... it was with one of the receptionists... or something Young lady could not get her face out of her I phone... sat me in a corner and never sat down... no questions... she seemed baffledI had a check book in my pocket and was going to buy the truck listed on the web siteShe had no knowledge of the product line, the truck I wanted nor the process to explain it to meA question about the engine left her pretty confused... she was nice enough but pretty cluelessWaste of my time Headed to Chevy
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July 2023 by Joe Pansini
Always the best service. Staff goes above and beyond for its customers.
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July 2023 by Google user
Always the best service. Staff goes above and beyond for its customers.
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July 2023 by Louis L.
Brought my truck in for tailgate replacement. Went thru parts department and service over the details of buying a new tailgate. Was quoted $1500. Dropped the truck off then was called and told it would cost $3000. For the lacthes amd handles to be added by parts forn$700 and $800 in labor. For a TAILGATE? I purchased two F350 trucks from Monaco.2017 and 2022. Total of $140,000 with extended warranty I purchased. Brought the 2017 in for repair under warranty. Then was told I would be charged tear down fees. And warranty work "pending" approval for common repair. Dont buy extended warranty. They won't cover repairs honestly.
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March 2023 by Helen D.
2023 March: This dealership (in Niantic, CT) was previously named Crest Ford. Had gone to Crest Ford for years and been extremely happy with the service department. The dealership was bought out a few years ago and is now Monaco Ford, with a service department that has a completely different (unethical) approach to customers. Part 1: Had taken my car to an independent auto mechanic, who discovered a broken strut and rusted crossbar, and provided an estimated repair of $2400. Part 2: Decided to get a second estimate at Monaco Ford, which estimated a repair cost at $6,000, a charge of $77.00 just to look at the vehicle, and an attempt to try to sell me a new vehicle. (Atrocious approach to customers by the service department at Monaco in Niantic. Will *not* go back.)
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March 2023 by Corey H.
Just purchased a new car, the antiquated "Commission Sales Model" is gone! Everyone from Sales to Finance were responsive, energetic and helpful. Very satisfied customer!
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March 2023 by Gregory S.
My 2021 Mach e has had issues since initial purchase last year. It all started with the vehicle failing to drive due to an electrical issue involved with the drive train. It took Monaco over 4 hours to have an "emergency" tow pick it up. Once they had the vehicle it sat outside for over a month before they were able to look at it. They said that they had repaired the issue. A month later it had a battery fault on it. Brought it back in and they were unable to see the vehicle for almost another month. But they did tell me it was unsafe to drive. Once the vehicle went in it sat for an additional month and when they were finally able to look at it. They informed me that they couldn't find anything wrong. A month later we received the same alert with the same fault. Took it back in and they said that they were able to fix it after being in the shop for 3 weeks. 2 months later the same issue returned. This time they said they could not look at it for an additional month. I have had enough at this point. Call corporate Ford and they were able to get me into Columbia Ford. Columbia Ford updated software and told me that it should be fixed. 1 month later the vehicle had the same problem again. Took it back to Columbia (after waiting a month). When I took it into Columbia Ford they informed me that the issue stems from Monaco Ford damaging the vehicle and will require Monaco to repair it. Monaco informed me today that they would not be able to work on the vehicle for over a month. This is unacceptable. I understand that with new technology comes new problems. However to have only owned the vehicle for 1 year and it be in the shop for a cumulative 4-5 months of ownership is unsatisfactory. Poor workmanship should make this become a priority and not be "whenever we can get to it". No kidding, that is the answer I got from Monaco Ford on when they would be able to fix it. If you need to get a vehicle serviced take it anywhere but here!! I wouldn't recommend this dealership for any reason. Horrible experience.
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December 2022 by Bryan W.
A few months ago I bought a 2022 Ford Bronco from them. This was the 3rd vehicle I've purchased from them, I've also bought a 2020 Ford Escape and a 2016 Ford Focus in the past and each time was an awesome experience.Obtaining the Bronco has been a saga to say the least, between pandemic-related supply chain shortages, to overly complex maze of price protection systems Ford created... the Bronco is something that most buyers reserved in mid-2020 and didn't receive until 1-3 years later.I personally reserved July 2020 and finally picked up the Bronco in Sept 2022. After reading horror stories on the internet about the horrific dealers around the country, I'll admit was worried... but Monaco Ford's sales staff was great. They easily navigated Ford's complex price protection systems and delivered on the promised price.The service department is probably the weak point at the dealership. They frequently run behind schedule, but honestly that's kind of par for the course with most dealerships and automobile repair shops. I also know they are short staffed, but again... there is a nationwide shortage of auto technicians right now, so it's hard to fault them. Thankfully they do have loner vehicles as well as a shuttle service for those who are getting their vehicles worked on, and that reduces a lot of the potential pain.
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November 2022 by Marie K.
Monaco Ford over the years has been extremely involved, engaged and a recognized supporter of our community. The Client associates have unmatched product knowledge and truly understand the customer's point of view. From sales to service, the car buying and servicing is the best in the business. They've always provided our family with the best care. Our new Bronco is the best vehicle we have owned. The team at Monaco were incredibly insightful during the ordering process. They understood our needs and the result was an incredible vehicle. From the beginning of this process, from ordering and building our vehicle to taking delivery. Monaco Ford represents EXCELLENCE at its best!They've been a pleasure to deal with for many years and I look forward to many more.
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July 2022 by Tom D
Always has what parts I need for my F150. I've had a number of Fords and whenever I need a part I go here.
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March 2022 by Mike S.
Purchased a used low mile vehicle several months ago. Paid top dollar for used. 56k. Has been back for service multiple times, for "recall" work. I asked why they can't do all recalls at once? They said they can't get help. Last visit they backed my vehicle into another, apologized and said " you must let us fix it" by law. Not only that they only wanted to fix some of the damage as it was going to be too expensive. I offered to let them supply parts to my choice of body shop. Now they won't even respond. STAY AWAY. Go to Hoffman, Gengras or Tasca Ford!
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February 2022 by Pat Mullin
The Monaco family has been in business for a long time they genuinely care about the customer. The staff go out of their way to make sure that you are satisfied they listen to the customer. The technicians are factory trained professionals that do the job right. The parts and labor are covered for 2 years. They have a free shuttle service. My SUV is vital to our family it has to be safe repaired properly so I go to Monaco's people I can trust.
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February 2022 by Smokey T.
Just can't say enough about Monaco Ford they are awesome!! Fantastic Service staff, prices are very fair and your vehicle gets fixed right the first time. Technicians are factory trained repairs and parts have a 2 year warranty. This is also a great place to buy a car from people you can trust. This business has been a family run business for years. The business is owned by the Monaco family who care about the customer their employees and the community. It is nice to have someone that you can trust without reservation. Thank you Monaco Ford!
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December 2021 by Bob Ewald
This is buy far the best Ford parts department that I have been too. All the personnel in the department are very knowledgeable, and courteous.
