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“Look, to go for the first time, I loved it, you know, it has the best workers with a smile and good charisma with the best desire to help you. I loved it because they gave the best service to my son-in-law. We left very happy. Besides everything, they even gave us water ? to drink. and they didn't take long with respect even though we arrived late thank you why many stores vote you for a place but there always with Respect blessings never change the best employees.”
“David was outstanding.came in with broken screen phone was not working well. He took the time and got everything transferred over to my new phone. David was kind and understanding.”
“I went in to add a phone line to my plan and do some other switches and Will was covering for the East Hampton store today , he was amazing and very helpful. He was extremely patient with us as one of my daughter’s phones was not updated properly. I give him a lot of credit putting up with us, he stayed past closing to make sure everything updated and transferred properly. My youngest kept him very amused. Thank you Will for being so kind and patient with us. If we need anything else we will come visit you in your home store in Cromwell!”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“we were literally on the phone for three days in a row, two hours plus each phone call with absolutely no resolution. came in to the store on Deming Street in Manchester, Connecticut. Rachael was absolutely Amazing!
We were in and out of there in less than eight minutes!
phone fixed and all is good to go!
Thank you again Rachael! You are truly an asset to the company!”
“Elissa was legit the sweetest and most personable person I have ever interacted with in my life! She made us feel welcome and like our issue (new phone) was not a burden by any means...and we came super close to closing time. I will be using this location for all future needs ♡”
“I went in to get a tablet for my 2 year old nephew and had no idea which one would be best for him. Neli was extremely helpful, kind and efficient. She helped me get the perfect tablet and helped me put a new screen protector on my phone. Neli is awesome”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“They were great ! another carrier had messed up porting my numbers and the employees at T-Mobile stayed 45 mins late with me and my fiance to help fix it , they're very helpful there , and again I want to thank them ☺️”
“This is a corporate store (not a franchise DBA). It's better attended and offers better service than the others.
Side note: if you're seeking repairs (w/w/o insurance, they use UBREAKIFIX (review forthcoming).”
“Great experience. We have a business account and needed to upgrade a phone. In and out in 30 minutes and they got us a great deal. We had two women who helped us who I think said they had just transferred from another store and they were amazing. Very good experience.”
“I have been a T-Mobile customer for years, however I recently went into the store (the one located in the buckland mall) there was a long line/wait, and I had a lot to do there, so I assumed when it got to be my turn that the employee may have been a bit rushed with the store being so crowded and all. But she was the opposite! I had to upgrade a few phones and wanted to buy a couple of new gadgets and she took her time, went over each item, looked thru all the deals they were offering to help get me the best one, she helped me figure out what my new bill would be each month, I just can't say enough how kind and patient she was! Thank you Kerstin !!”
“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
“The lines are usually long, but the manger, Manny was fabulous. He helped me multiple times with a very specific issue and I’d continue to go to this store just to see him! He was very honest and upfront with my husband and I and we rave about his customer service! 10/10!”
“Britney was my sales rep she helped me big time. She is extremely sweet and knows her job. I have never had a totally bad experience with cox and I stay going back to them. Thank you for your great customer service”
“They didn't have most of what I was trying to purchase....
Samsung requires an additional piece that plugs into usb-c slot to use headphones so that was the first thing they didn't have, next was a usb-c wall charger longer than 3 feet. They only had 3ft... i.e. 1 meter.
I had them put my new screen protector on but it wasn't done well and the next day 2 of the corners were already lifting up!
They were very pleasant”
“Manny & Aries was super helpful and patient with us. They helped my 11 yr old grandson pick out a new phone, transfer data from his old phone, put on the screen protector and case. They even took the time to explain to my grandson how to properly care for his phone. This was a wonderful…easy transaction. I will definitely return to this location for future needs.”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“Frontier's fiber system works amazingly so far (6 months), and I didn't have any of the issues that other people seem to have had. My internet has been reliable and has had all the speed I could want and more. I had a question about the first billing cycle and the help line was responsive, quick, pleasant, and helpful. Rick came to do an install and was here at the beginning of the time window, was respectful, and knew his stuff. From other reviews it seems like the DSL system isn't the best, but I would recommend giving the fiber system a shot.”
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“Came into the store look for a new phone and Kiana was incredibly helpful with the questions I had. She made the process simple and I left with a brand new phone.”