-
February 2024 by dave rubino
I had a random tire failure 15 minutes before they closed. I pulled in and they didn't hesitate to help. My wait was reasonable and they took care of my flat and had me on my way with nothing but smiles and thank you's. Perfection in customer service
-
February 2024 by Bob DePaola
Great people at the Glastonbury location. All services fully explained to me. Work done in a timely manner
-
February 2024 by Janet McLaughlin
The Glastonbury staff are professional and polite. I am carefully listened to so that the problem can be resolved. There was no charge for this visit even though my minor repair used a mechanic’s time, which I really appreciated.
-
February 2024 by Christina Zurcher
Had my emissions done here yesterday. Not only did they get me in and out in about 15/20 minutes, everyone was really friendly. The two employees I worked with for both check in and check out were personable and polite. All the employees I heard talking on the phone with other customers were treating them with respect and giving them honest timelines for repairs. While I’ve never had any other service here I can say the employees are really great. Thanks for your help!
-
January 2024 by shailendra singh
I recently had a disappointing service experience at Firestone in Glastonbury, CT, for my Honda Accord. Initially, I brought it in due to steering issues, and they replaced the rack and pinion. Unfortunately, the problem persisted. On my second visit, they topped up the oil, but the issue remained unresolved. Now, they're suggesting a problem with the steering pump. Frustrating and concerning for the lack of a comprehensive solution to the initial problem.
-
January 2024 by Shari Maglio
I've visited this location three times in the last three months and have chosen to wait for my service to be completed each time. I think the better approach with this location is to drop off your car and return once service is complete. Overbooking seems to be an issue. This morning, I had a 9:00 am appt for an oil change and when I arrived, every spot in both the front and back of the building was full. I pulled up to the door to let them know I was there and asked if I should expect a long wait time for my service given the number of customers at the location. I was told that it should be the usual one hour wait. Two hours and 40 minutes later, my oil change was complete. My appt before today was for a fix to a brand new tire that Firestone had installed that deflated the day after I had it installed. I waited one hour for that fix. The appt before that was for the installation of 4 brand new tires. I waited two hours for that. Either they need to book fewer appts in a day, expand their capacity, or be honest with people that choose to wait about how long the service will really be.
-
January 2024 by Kevin Bowman
Great customer service and quality car care.
-
January 2024 by Jason Johnson
Went there with a flat tire and decided to get all 4 replaced. I complicated things by not having my wheel lock Key, however the staff was more then helpful through out the situation and eventually we got everything resolved. 100% would recommend.
-
January 2024 by Dennis Claudius
I was extremely impressed and satisfied all at the same time. They're very knowledgeable with everything they do and they're also professional in every capacity
-
December 2023 by Gregory Endrelunas
Efficient and on time
-
December 2023 by Yadiris Diaz
After making an appointment for 11 am is almost 1:00 pm come in just for a flat tire repair. Ended up paying for a new tire unnecessarily after I was told my tire was fixable they come with a report saying out of the sudden is NOT fixable now. Terrible place to come in and get a tired fix also they just lost a Firestone customer good luck
-
November 2023 by John MacCallum
A terrible experience. I brought my driveable 2018 Jeep in for a 3pm appt to get a tire puncture fixed. After 30 minutes, I was finally told it couldn't be fixed because the treads were too low. OK, I get it, but make me wait that long?After asking why this took so long, one of the employees became passive aggressive with me, I told him I didn't appreciate him. Won't be going back, ever.
-
November 2023 by paula wroblinski
Very rude and unprofessional. Didn't address the actual problem. Had flat tire and they only checked the air pressure and said I was good. After arguing with them they then finally fixed the tire.
-
November 2023 by Haven Pope
The service was quicker than we expected. We dropped our car off early before opening, and we got a call early in the afternoon. Everything was transparent. They didn't offer us anything we didn't need or try to include additional work that wasn't originally requested when we made the appointment.
-
October 2023 by Wuhala Casava
Great place for smog inspections and general auto care. My 15k Michelin tires worn prematurely causing an annoying humming noise for a luxury vehicle. I thought the tires and wheel need balanced, rotate and alignment for $300 total. The shop did a full inspection and found it was the tires causing noise. They only charge me $20 for diagnostic fee instead of ripping me off. I needed new tires!There are shady mechanics and auto shops but this is not one. A few years ago I went to D###’s shop on Main Street in EH and got ripped off.On other notes, don’t just believe in 1-star review. Read it and you could tell these are Idiots who know nothing about cars. If you are complaining service is expensive do it yourself. Stop whining. An $80 parts, yes, can cost $235 to install after parts& labor. Labors can goes anywhere 1.5-2x of cost of parts.
