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February 2024 by Tara Keogh
Received confirmation number, get there no car and no help getting one. Worst customer service ever!!!
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November 2023 by Alana Rivers
Mr. Hassan was very professional. Thank you again for your help. I was able to get into my rented car within about ten minutes. He is thoughtful and shares his insight easily.
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July 2023 by Mitchel Manning
This was one of the smoothest rental experiences I've ever had. The staff were fantastic, and I was on my way in no time. No issues at all.
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May 2023 by Jeremy K.
Fantastic five stars. ive been using enterprise in gbury since i moved to the area, only game in town for sure, but also small shop that really got to know me too! decent selection for the most part and now i can even leave my car overnight should i have business for a day, makes the whole pick up drop off thing work a bit better. i am dropping a big thank you to Tauqeer, finally a consistent manager in place, so helpful and very solid with the follow up, i couldnt be more confident getting a vehicle than with his help with the process. motoring
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May 2023 by Pete L
I’m an Emerald Club Executive Elite member and frequently rent from Enterprise around the country . I visit for business periodically from NY and pick up / drop off my rental at this location.I have to say the quality of this branch has drastically went down hill.In the past, when Jason was manager , they’d recognize patrons as a frequent customers , and i had no problem with dropping off and picking up arrangements. With the new manager, it’s more rigid and I felt like a number. Disappointing as this is a small shop as compared to the large airport ones so you would think they know their locals well and appreciate our business. Maybe the manager brought with him whatever culture from where he was transferred from.The cars are also not as well cleaned and maintained. Lately I’ve been checked out cars with engine lights that either require oil change or other maintenance. Once a car I checked out has a navigation system that doesn’t connect well. Everyone knows how frustrated it is driving without gps.
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December 2022 by Mar A.
We have had a few poor rentals from this location now. We always want to take advantage of their proximity to our house but going forward we will go to West Hartford based on a good prior rental. This Glastonbury location never gives us a clean vehicle. We even called ahead this year telling them we would be there in a half hour. It didn't help. The minivan we got this year also had a bad leak in the cargo area. All our luggage, gifts packed for Christmas presents were soaked through on the bottom. We swapped cars out at an enterprise in the city we had travelled to. That location was outstanding. That was a great experience which only made Glastonbury more obviously poor.The reps hear are always courteous. No issues on that front.
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December 2022 by Benja Reyes
The best place to rent a car ? ?Reasonable price..
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November 2021 by Hugh Finch
Kevin was amazing! He helped me find the perfect car when nobody else could help me! He was always professional and courteous. I would highly recommend Glastonbury Enterprise to anyone!Sincerely,Dr Finch
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November 2021 by Hugh F.
Kevin was amazing. He helped me find the perfect car when nobody else could. He was always courteous and professional and I would recommend the Glastonbury Enterprise to all my friends and colleagues! Sincerely, Dr. Finch
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July 2021 by Kelsey L.
Kevin provided excellent customer service. Promptly answered my questions/concerns and was quickly able to add my relative to the policy. Would definitely recommend Kevin at Enterprise in Glastonbury to my family and friends if they need a rental in the future.
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May 2021 by Anthony J.
Gross a** car, rented a SUV and the car was absolute junk. Oil light on, low tire pressure lights on, car smell like smoke and once we got on the way realized shock were bad. This company use to be pretty good and took pride, now they give u dirty cars and don't seem to care. I 100% dissatisfied and extremely disappointed.
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March 2021 by Jesse Marrow
Don’t rent from here, l would never come back.Booked a car, came here an hour late, no car available. Rather than being helpful they basically pushed me out. Corporate informed me they’re supposed to hold the car an hour, if that was the case I would have walked by the person picking it up... they also informed me they should have called around to help me, instead they were rude and basically gave me my ID back and asked me to leave.Separately there were like 5 people “working” through the window you could see that they were throwing a football and basketball around having a grand time, no one was working. The fact they couldn’t even help me find another car locally is pretty ridiculous.
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February 2021 by Melissa Duarte
Superior customer service all around. When I had to return my rental, there was only one person in the office so they even paid for my Uber! Highly recommended!
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February 2021 by Lori moylan brownsword
Reserved a car here online with their centralized reservation desk only to show up and find that the location a literally had no cars to rrent much less the car that I had already put in a reservation for. Was told by the staff that they just except any reservation and the reservation desk has no way to know what the stock of vehicles for rental is at any given location. How unprofessional for a large corporation. Will never use them again and I suggest Hertz! They were super professional and had me in a vehicle within 30 minutes after this ridiculous debacle. Do not use enterprise!
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October 2020 by Devante B
Brendan Made My First Rental Experience A Great One. He Made The Entire Process Very Easy & Even Gave Me The Car A Night Early Free Of Charge Because They Were Gonna Be Busy The Next Day. I Highly Recommend This Place To Anyone Looking For A Rental & Ask For Brendan, He Takes His Time Explaining All The Details & Has A Positive Attitude. Thanks Again guys.
