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November 2023 by Christos Valkanos
The pharmacy staff was amazing today even though they were really busy and understaffed they still took care of their customers.Thank you so much
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October 2022 by Rashmi Dhuriya
Better services, helping associates, better price
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October 2022 by Mallory I.
It took multiple days for them to get my prescription available. When I explained I have been turned away multiple days they simply said "sorry, we have been having problems". I will never be coming back here as the employees don't seem to care about anything besides getting through their shift. No patience or sympathy for people dealing with medical conditions. I understand the system is messed up but their attempt at handling it is unacceptable. I only came here for convenience and it has turned into nothing but a nightmare.
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April 2022 by L. G.
I had walked Into CVS tonight looking for baking soda ... I went right to the baking isle didn't see it, so I went to cleaning isle , still didn't see it. Walked through several isles with no luck. Walked to the front to find help , no one was there & there was a line as the person at self check out was confused & couldn't find help (a customer figured it out) I was able to track down Kyle the manager & Asked where the baking soda was. He said the baking isle. I went back & looked... didn't see it. I went back & asked Kyle if he could assist me he did but with a huge attitude ( he sped to the isle) . He grabbed it & gave it to me. I knew I was going to most likely need more in the next few days so I said, " just so I don't have to bother you again can you show me where it was ?" He pointed that isle. I said " I know, as you came back with it. But I looked & for the life of me couldn't find it" he again pointed & didn't actually show me, then I saw him grabbing a product to move forward and realized that's where it was. Then I said Kyle is there a reason you have such an attitude he kept walking. I said who's your manager. he said "me". I said okay but who's your boss. Again he said "me". Then he said my boss never comes to this store. Super bad customer service. I totally understand all the bad reviews now.
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August 2021 by Patrick F.
Always an issue at this CVS Pharmacy! Way understaffed for the volume of scripts to fill. Last script I had filled, when I went to go pick it up 7 hours later, was of course told it was not ready and that they were about 4 days behind (yes you read that right, 4 days behind). She said she would expedite it and would have it ready in 20 minutes. When I finally got it, this was a prepackaged liquid medication that just had to be grabbed off a shelf. Unbelievable! It's just issue after issue here. Hire more staff!!!
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August 2021 by Marilee C.
I don't know what has happened to the pharmacy. They used to be 24/7 and reliable. Now they have limited hours and never have things ready when they tell you they will be. Latest example is when I called yesterday morning about a refill. The woman I spoke to said it would be ready that night. Just went in over 24 hours later, and it's still not ready. They just "didn't get to it." Hopefully I'll be able to get it tonight. At least this isn't as bad as when they didn't fill an acute medication that needed to be started ASAP for over 8 hours (requiring 3 visits). The new store layout is nice and all, but I come to this location for the pharmacy. Please get that back in order.
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March 2021 by Shamrock11 ..
Too many customers and not enough staff on the registers or the pharmacy. Have had days the pharmacy was so busy I couldn't through on the phone. I have had several medical providers indicate dissatisfaction with that location. Call the manager. Good luck. Get an answering machine and never a call back. Recently, hair salon added for more store traffic.
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February 2020 by Kara Z.
I was so sick and scheduled an appointment so I could walk right in or at least within 15 minutes or so. Nope. The nurse was so rude she was taking people that did not have an appt. what is the purpose of having appt if you don't honor them. I have never had this experience before here so I was surprised and really disappointed.
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November 2019 by Chrissy Deaton
the manager at this cvs is the rudest man I've ever met. they messed up on a prepaid card and told me there was nothing he could do and that it wasnt his problem. now I'm told I have to wait 7 to 10 business days to here if I'll get my money back
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October 2019 by Doug Twele
For the past three months CVS has not filled my prescription to the correct amount. When approaching the Head Pharmacist he claims that a ROBOT fills them. I have contacted the Attorney General's Office as well as the Department of Consumer Protection. No one cares anything about a State of Connecticut Licensed pharmacy's Illegal representation. When will anyone take Control of a Licensed Pharmacy?
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October 2019 by Joseph Brzezinski
when I have multiple prescriptions at the same time, it seems that one or more are missing or delayed. I have to make multiple pick up trips. for instance, I am still waiting for one made on 9/25 but still listed in process though when I last went for pick up, they said they had no record of it at all.
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September 2018 by Em T.
This has to be the worst walk in clinic ever ! Went to the location for 9am and signed in. There was one person in the clinic getting a physical prior to my arrival. As I checked in, it noted a 78 minute wait time. I was flabbergasted! I asked the pharmacy if they knew if the time was accurate. They indicated that they do not know but I should wait until she is done with her current exam and then ask them. I waited an hour then looked up to notice that the time changed to 10 minutes. 5 minutes later, I looked up again to check again, still 10 minutes. After waiting an additional 20 minutes, totaling to 80 minutes waited, I was astounded by the poor wait time and left! Absolutely ridiculous ! There is no reason for any physical exam to take hours long!
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February 2018 by Rose W.
I am a Registered Nurse. Several weeks ago I, and several of my family members, requested a Flu Vaccination from CVS pharmacy on Main St in Glastonbury Ct. we have Athem health insurance which will cover the cost. I was told the pharmacy did not have the vaccination available but we were welcome to have it administered by the Minute Clinic on premises which did have it available. I inquired if this would be considered a medical visit, incurring a charge to my insurance company and copay to me. I was told "yes". I chose to wait for another shipment to arrive. The following day I was told by several CVS pharmacies in the area they would no longer be supplying the vaccination. Other pharmacies continue to receive and offer the vaccination. In light of the severity of the flu epidemic, or even so, why would CVS take this stand. Answers are needed and not lame ones. I sent this information to a local news station but no return. So, on my behalf, I would like to inform the public. I was told I could only obtain my prescriptions through CVH because of my health insurance plan.
