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September 2023 by YAMILKA BRYANT
I had a few unpleasant interactions at this bank before speaking with the branch manager Sheila. She apologized for the inconvenience and helped me open my son’s high school account! She was thorough, very informative and created an amazing customer experience for both of us. I appreciate the time she took to address our concerns and make sure we had a pleasant experience moving forward. This is was customer service is about and I look forward to continuing to do business with Chase again!
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September 2023 by Longe
Never open an account with Chase guys, this bank is completely garbage.
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August 2023 by Ender Caviola
Everytime I have to go here to conduct business I am told a different process for whatever business I need to conduct that day and am instructed that I need to make an appointment and come back another day. Then when I go for the appointment days later I’m told what I was previously told was incorrect and that they can’t help me. This has happened everytime I have gone to this branch.
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April 2023 by Justin Podbielski
overall pleasant banking experience. compared to previous bank experiences, this is the best experience I've had out of around 8 different banks I've had accounts at in the past.
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April 2023 by frank burnett
Not a place on hospitality! Not happy with my experience today.
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March 2023 by David Guzman
I opened a business checking and saving account at the Glastonbury branch with Shruti Mallik. I had a promotion for $300 when opening these accounts.... I was called back 2 days later by Shruti Mallik and told they needed a copy of my license. Mind you she took my license 2 days earlier and did God knows what with it, but she didn't do what she was supposed to obviously...Cool no big deal right? I call Chase to make sure I did everything I had to do for the promotion and I find out Shruti Mallik did not apply the promotion to my account when I opened it at the branch. Do your job correctly, because now I'm out a $300 promotion because of you.
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January 2023 by jen Kaczmarek kaczmarek
I went to the new Glastonbury branch to set up my new pin. After not having access to my account for a month I was more than upset. I was in the branch for 5 mins & everything was fixed. And I got a cute little gift bag with doggie treats too! Thank s for finally adding a branch here!!
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January 2023 by QUANISHA WILSON
Exceptional ⭐ Customer Service by the VP/BRANCH MGR Sheila Iglesias she was so helpful and friendly assisting me with the opening of a new account. I highly recommend this location and I've already referred several people ??
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December 2022 by Eric
There’s a reason why I’ve been banking with Chase since forever, and Gilbertos epitomizes the reason. He went above and beyond with helping straighten out a situation, on a Saturday afternoon RIGHT at closing time. He was super accommodating and his sense of humor made the experience successful and allowed me to get in with my day!
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August 2022 by Scott Ennis
Outstanding people helped with credit card issue.
