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February 2024 by Barbara
Weirdly rude store. Glum atmosphere. Appeared inconvenienced by customers.When I walked in I wasn’t greeted. The disinterest in my business was palpable. I felt more like an inconvenience. There were 3 employees and I can’t say a single one cracked a smile.And everyone was utterly unhelpful. I listened to a customer ask the woman employee about the upgraded processors in the iPhone 15, and she’s responded with she has no idea, this isn’t an Apple Store.I stood there for several minutes and what I guess is the manager walked over. Not a greeting or smile. I felt like an interloper. He asked if I needed help. I said yes. He said ok and then kind of walked away. Then kind of changed direction and headed for the back and spoke to someone through a door. He never acknowledged me again. Another employee came out. Wandered around a little aimlessly - it was me and one other customer in the whole store, and the other customer was being helped. Walked over. Asked if I needed help. No smile. I was definitely an inconvenience. It was just such a weird atmosphere. So I said no it’s fine and I left.I went directly to the Wethersfield store instead. Super friendly folks, cheerful greeting, knew the merchandise. I traded in my phone there instead. Absolutely cannot recommend the glastonbury ATT store. Can highly recommend going elsewhere.
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February 2024 by Google User
The reps are employed only to ask you to call customer care. Very unhelpful!
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December 2023 by Amy Lynn23
This location is normally very helpful but yesterday when I went it in to shop, there was a male employee I've never seen before, he was extremely rude to us, I just walked out
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December 2023 by kina rosa
I’m only giving 1 star because I have to in order to give a review!! Service was so horrible!!! As soon as we walked in the door the rep said that they were closing soon so didn’t know if he would be able to help us! Who does that?? So we let him know what we wanted and he started helping us, but 5 minutes before they were closing he said that the system wasn’t working and we’d have to call the 800 number!We should’ve walked out as soon as he told us that rude comment when we walked in!!
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November 2023 by Lisa Carmona
Staff at the Glastonbury location were fantastic. I had to make an unexpected visit and I left with a new phone. The staff was excellent and helped me all the way through.
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October 2023 by amber cromeenes
The one white guy with the glasses is super helpful, intelligent, and patient. He is also very diligent in trying to find solutions to problems. Extremely helpful and a very nice guy.
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September 2023 by Sanford Waden
The guys that worked there was awesome. They’re very hot workers and appeared to be very honest. I’ll recommend AT&T to everyone.
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September 2023 by DWN SHFT
2nd visit and again they failed to provide a good experience. Let me explain what happened…Went in to get a line transferred from my account into a new account. The rep Scottie mentioned to do that process on my phone instead of their iPad that they already have in their hand.I start the process and get stuck with technical issues he comes to help and decides to just do it on his iPad. Scottie was okay ??When I leave to my car the phone now has no internet connection l, went back to the store and another employee (not Scottie) tells me he can’t help me on my account to call customer service on my phone. That guy is worthless piece of ATT’s money. Paid for nothing smhI call customer service and finally get the phone working again after 2.5 hours of troubleshooting.I’d recommend just to avoid this location. Hope they see my reviews because I will be contacting their regional manager about the second employee.
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July 2023 by Kayleigh Suitter
The guy that helped me was great! They were all super nice! They were super fast and very good at their job!!
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July 2023 by Fred Het
Very knowledgeable and quickly converted Xfinity cell phones to AT&T cell phones
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May 2023 by Elizabeth Rivera
It was amazing. We went there because At&t is the best. We kept losing service with the provider we had and was very inconvenient when we travel, today the rep Flavio was not only professional he was patient, informative and so helpful that we made the switch! He was not trying to sell us something we didn't need, he knew our concerns and he addressed them, we are very happy, this is the place to go
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May 2023 by Laila Cauley
Needed help pairing Apple Watch to iPhone. Jeff was so helpful and efficient! In and out!
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February 2023 by Stephen Foldvary
Great friendly and helpful staff. I go here for all my cell phone needs as well as Direct TV streaming question. Much better price than cable tv.
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November 2022 by Cindy Gabor
Scottie great sales representative took his time with us helping us get the products we wanted at the best price and making sure our account was getting the discounts we were entitled to ?
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October 2022 by Michelle Benson, Ed. D
This is an awesome location. Flavio was a great sales person and made my visit seamless. Thanks for a great transaction with 2 Apple watches!
