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April 2023 by Doug H.
Stay away!!! I was overcharged for poorly done work, and some of it I found out from a real mechanic was not even done. Example. 500$ to "rebuild" a my carburetor the real mechanic noted the carburetor gasket was never changed. As you know, that can't be done!!! It only one example, there are several more. I would give them zero stars if possible.
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December 2022 by N H
Quick to accommodate us at the end of the season as new clients, and shrink wrap the boat in just a few days
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November 2022 by Kevin Lemoi
Professional and very helpful. Service dept. is awesome.
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November 2022 by Julia Barry
Not a bad place to slip your boat overnight however as far as mechanics go, some of the worst I have ever encountered. Overpriced and under skilled. My boat had 3 distinct problems, received a huge bill and none of them were fixed.
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November 2022 by Daniel Marchese
I dealt with John and Judy. I have never met a better group of people in the industry. John is a perfect example of people friendly and a job well done kind of guy. He installed new motors on my boat and gave me exceptional everything . Thanks so much! I wouldn’t recommend anybody else but you!Dan MarcheseExtremely happy customer!
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November 2022 by MR. YO
Opening day of Taug and my hydraulic steering was down, thought my vacation week would be wasted, but Gales Ferry had my back. Even though they were jammed up with work, John and his team took the time to look at my steering problem and in under an hour had it fixed and I was back on the water the same day. AWESOME!!Thanks again, great work as always!!
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November 2022 by Nick Rdgz
I went there for a re-power was not impressed with the quality of their services. I lost my whole boat season. The owner told me to deliver my boat by March with a three-day turnaround. I received my boat in late July was given various excuses. I stopped by unannounced a couple of times only to find them working on other boats instead. Let me not forget to mention that I purchased my outboard back in December, so they already had possession of the outboard. I was never given the proper break-in tutorial for my outboard. Lastly, when the owner told me to pick up my boat, the owner never greeted me or checked in on my purchase or progress. In addition, they installed the wrong gauges and then voiced they were on backorder. I ended up securing the gauges within two days and had installed them elsewhere. I will never do business there again. Ownership to young and does not value customer service.Update: just recently I was having my outboard serviced at another certified Suzuki dealer only to discover that the outboard purchased was not the fly-by-wire that was offered to me at the time of purchased. I contacted Suzuki to file a complaint. I emailed Gales Ferry to further confirm what was reported. Still no response.
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November 2022 by Jeremy Ryan
Great little hidden gem. Gas dock/maintenence/dockage/storage...everything you need. Also, very protected from storms while still being a quick ride to the open water. :)
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November 2022 by Barbara Knight
We love the Thames and Gales Ferry Marina is a great place to be! I love the convenience of gas on site for going up or down the river!!
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February 2022 by Nick R.
I went there for a re-power was not impressed with the quality of their services. I lost my whole boat season. The owner told me to deliver my boat by March with a three-day turnaround. I received my boat in late July was given various excuses. I stopped by unannounced a couple of times only to find them working on other boats instead. Let me not forget to mention that I purchased my outboard back in December, so they already had possession of the outboard. I was never given the proper break-in tutorial for my outboard. Lastly, when the owner told me to pick up my boat, the owner never greeted me or checked in on my purchase or progress. In addition, they installed the wrong gauges and then voiced they were on backorder. I ended up securing the gauges within two days and had installed them elsewhere. I will never do business there again. Ownership to young and does not value customer service.
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November 2021 by Roger Drenga
Nice people working there.
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November 2021 by Klaus Stankiewicz
Nice talk with head mechanic. Gave me good quote and advice. Positive impression.
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November 2021 by Tara Sadosky
If looking to dock your boat or just go for a nice walk, which is what we do, you'll be greated by friendly faces and beautiful scenery. Please keep in mind that the road leading up to marina is filled with many family homes and therefore children, pets, or leisurely walkers are on or around the road and it is STRONGLY URGED that you drive slow before approaching the marina as the road becomes very small and thin esepcially when the weather is nice!
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November 2020 by Matthew Scranton
New owner is very proactive and accommodating.
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November 2020 by Adam Dalton
Needs to upgrade a lot. Shade for cutting table.
