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September 2023 by Mary Rinaldi
Three employees standing around folding and chatting. No one asked if I needed help or assisted me in the fitting room. Only one person on the register with a line of people. Poor management.
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September 2023 by Heather W.
I used to shop at VS, many years ago. I hadn't been through the door in probably 15 years, and it has gone way downhill. There were two sales clerks on the floor; they were chatting with each other and didn't acknowledge the customers. I picked out something I liked, then made my way to the checkout counter. There were two clerks there who were doing their best, but there was a group of customers arguing with them and trying to return stuff without a receipt. I realized this isn't my kind of store, so I put the items back on the rack and left.
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August 2023 by Chang
Poor customer service!! just leting everyone know beware of the new policy at Victoria's Secret even if you have your receipt, they no longer give you your money back they do not give store credit and you have to purchase something the same day even if you have your receipt (even though its 30 days just give me a store, gift card They no longer give a gift store card ! I have been shopping here. For years ! I done doing business here !!! The workers there are just there for the bread they don't care about anyone and so unprofessional
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August 2023 by Araceli Carreras
I love shopping at westfarms but the horrible customer service needs to be put to an end. I went to victorias secret yesterday, my mom was looking through some of the annual sale items for gifts for our family. We went to the register to pay and it was all regular price. We told the cashier that it was on sale and she went with an attitude to check, then came back to start aggressively clicking stuff on her screen to change the price. We came back today (the next day) because my mother wanted to buy herself one of the perfumes that were also on annual sale. We went to pay and it was same lady. She said we needed to put our phone number in to “get started”. Obviously my mother didnt want to because she would start getting vs messages that she didnt want. She ended up getting upset and started AGAIN aggressively typing on her screen so hard that I could here her nails click. She started SNATCHING the boxes of perfumes and when my mother told her it was on sale she, again, left with an attitude to check. We paid and left very unsatisfied with the bad customer service
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July 2023 by Denija C.
Betty was amazing for me and my mom she helped us save 230 dollars, if you haven't already make this girl a manager she's the best
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July 2023 by Ariel Ruiz
Worst customer service from here. I needed a sizing, so I went up to a lady I thought would help. Never got her name but had dark wavy brown hair with glasses. Not even a greeting from her end just raised my arms up, and she said, "Can you move your arms?" with attitude. And quickly said my size and left to fix underwear. I had to go up to her just to ask what my size meant thinking. I'd get shown nice bras as reference on the size, but immediately look like fixing those underwear was more important than communicating with her customer.
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June 2023 by Fancy F.
Victoria's Secret and pink stores are not what they used to be. The service used to be great but now you walk in and people are chatting sitting down leaning on things ignoring all the customers.
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May 2023 by joan makow
Went to Victoria’s Secret at Westfarms today to spend the two $50 gift cards I had with the intention of buying one strapless bra and another for work. I walked out of the store with 6! The manager that helped me, Jackie, was fantastic! I was measured years ago and thought I could pick out a couple of bras without assistance. Boy was I wrong! She measured me and bought me so many different styles until we found the ones that worked. She even showed me one that I would have never tried, totally out of my comfort zone- and I loved it so much I bought two! So sure I spent more than I intended I’m thrilled with my purchase. I don’t splurge very often and I deserve that every once in awhile. Thank you so much Jackie!
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April 2023 by N C (N)
Service is okay. The reason this store gets 2 stars is because there’s never enough cashiers at the register. None of the other associates including the manager doesn’t seem to care when there are 11 customers waiting in line and there’s only 1 person ringing them up.
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April 2023 by HRPR 23
Unfortunately for me Wife and dougther love it
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March 2023 by Dodo AL
I’ve been a customer at this location for over 7 years now but not anymore. Today I received the worst customer service from the manger and her cashier angelina whatever her name was. So unprofessional I was harassed about an item that that the tag wasn’t attached for a return. I had the receipt and the tag and the item. They seriously need to be trained again to work there! Trash!
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November 2022 by Lourdes Rodriguez
Love the 5 for $38 mists and lotions!?
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November 2022 by Donna Daniel
Victoria secret did not have my secret size. Lol
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August 2022 by N GAHN
The checkout station is wayyyy in the back, a bit of a labyrinth but checkout was efficient and knowledgeable - I had to return something and was in and out. It’s located on the second floor of the mall, which was different from other malls I have been to in the past with the store in it. Seemed to have lots of attendants on the floor.
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August 2022 by Judy Dill
Wonderful staff. I had a really bad episode of feeling like passing out and cashier helped me.
