-
January 2024 by Pege Payne
I just went in to look at options for a new phone. Everyone was helpful without being pushy
-
December 2023 by David Bielski
Don't bother coming here. Staff won't help you. They will literally walk away from you as you're having a conversation.
-
November 2023 by Alianna Charest
Switched over to Verizon less than a month ago . While I can say it was a rocky start I was very please with my last encounter with one of the service representatives. I had billing issues and he went above and beyond to solve the issue and accommodate me for the inconvenience. I didn’t get to catch his name but was wearing glasses and curly hair !Overall I’m aware it was a back end issue and the store itself has a great group of reps there who will work together as well as take the time to solve an issue if you give them the time to do so! Thank you!
-
November 2023 by Karen R.
I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.
-
September 2023 by brandan howell
Really great experience at this location. Manny was very helpful and eager to resolve my issue and get me what I needed. Great customer service. Thank you very much. I recommend this Verizon location to anyone.
-
May 2023 by Jay D.
I wish I could give ZERO stars. There is a complete lack of consistency between what they tell you on the phone (corporate) and what they tell you at the stores. Even amongst each representative on the phone, one person acknowledges that the previous agent was incorrect in what they were saying. From sales to phone activation, it's been totally frustrating. You tell me...Does it seem reasonable to have to wait 5 hours in a store to activate a phone in order to exchange it. Don't go thinking it takes less time on the phone either. I've spent countless hours over the past few days trying to resolve an error that Verizon made. THIS IS NOT THE VERIZON FROM FIVE YEARS AGO!! They too went by the way of OVERSEAS support. They have very little US based support. Good luck communicating your concerns with these agents.
-
May 2023 by SE Stack
This review is specifically for the staff at the West Farms mall location. Outstanding experience! I've been w VZ for 20+ years and this was my best customer service experience ever. Usually you get rushed, urged to buy more & walk out w something still wrong....every.time. Here the vibe is relaxed & the staff works together to get results. Even though I have a closer location I can use, I'll go back here for new purchases & support. Thanks for a rare good experience!
-
April 2023 by Joy Theicon
I went to the store today because my new number wasn't activated. I met Sam and he was helping me through it. The first Tech support that we called he couldn't help us and left us on hold for at least 20 minutes. Then Sam asked another associate help us call customer service on another phone. She told us to hang up and come back tomorrow because the activating systems is not working. But Sam wasn't giving up. He asked another associate to borrow his phone and call customer service again while we were on hold on Sam's phone. And yes, this time Tech support helped me activated my new number!!!Thank you Sam for not letting me go home without the phone.
-
March 2023 by AJ Ricciuti
The rating is based on the service in store, not the actual phone call. For some reason, Verizon will not connect phone calls to specific stores, only their customer service. Not terrible, but not what I was looking for. In store service was great!
-
February 2023 by Dante Gennaro Jr
Imagine getting a new phone and not being able to receive or send picture messages. It's super frustrating.When I asked the store rep if they could help me figure out the issue, the response the short young lady gave in front of two other store reps was, "Verizon is aware of this problem. There's an issue with the towers and they're working on fixing it."I asked if I should just continue using social media apps to message my friends/family and was told, "Yes."Following weekend I had lost my patience and decided I'd rather downgrade my phone back to my old phone than not be able to send or get text messages.I called 611, spoke to tech support, and learned- not only was the issue solely with my new phone, but that there was never an issue with any Verison towers ever... it was all a lie.Idk if those employees simply didn't want to bother to help me or get off lying to their customers, but I will never trust an employee at that store for an honest answer ever again.
-
January 2023 by M B
I was misled by verizon's website chat rep and when I spoke with a customer service supervisor on the phone to try and get the issued resolved, they refused to rectify the chat rep's lie! I even mentioned that I will be leaving verizon due to this experience and she told me "you're free to do so". Imagine losing a 20+ year customer over a $50 mistake YOUR rep made.Anyway, as a last resort, I told myself I'm going to give verizon one last chance to rectify their chat rep's lie and their customer service supervisor's stubbornness and I will go in-person to a store to see if they can do something about my situation. I went into this store and explained my situation to the manager (I believe his name was Scott or Chris, I'm sorry, I don't remember). He explained that even though the chat rep may have been mistaken/lied, I should have read the agreement for myself instead of signing blindly. He's correct but I trusted the chat rep because they asked for access to my account first so I thought the advice they were giving me was accurate.Anyway, At first he said that he can't help me. But after I pleaded with him, he helped me out. I really appreciate his help even with the stern talking to haha.You need to give him a bonus/raise. God knows how much you spend on marketing to win back lost customers, this man just saved you from losing another account with 4 lines.
-
January 2023 by Mark Wolfe
The store was good. The sales people are very nice and this is a company owned store which Is miles ahead of the authorized stores. You get better deals And honest sales people. My advice to anybody reading this is stick with the company on stores
-
November 2022 by Paul Sinnott
After I received a replacement phone from UbreakIfix (by Asurion), and spending the phone day trying to activate the phone which Asurion (non-warranty claim) sent me from Amazon, I was told that the phone could be activated with a physical SIM and I'd need to go to the store.The associates here were extremely unhelpful, they claimed they couldn't activate the replacement phone OR the original phone, claimed they couldn't give me a physical SIM, couldn't activate using an eSIM, and advised me to call a number to address the issue. When I asked if I could purchase a Pixel 7, they told me they were all out of stock, and couldn't check the inventory in other stores.The number ended up being for account cancellations. The woman I spoke with was able to tell me that the West farms location did have Pixel 7s in stock, and that the store should be able to check other stores' inventory. I did manage to get my original Pixel 5 activated, and I cancelled the order for the Pixel 7 I considered picking up from the store that claimed to have no stock.All in all, a horrible experience, with all 3 associates. Verizon retail stores have definitely sunk to a new low.
-
October 2022 by Jessina Womack
I have been a VZN customer for over ten years. I went into the location with my sister to add a line to her account ( she is also a VZN customer for ten plus years) We were shocked when we were advised that the plans now offered are not suitable for the needs of whom the phone is to be in the care of. She advised the rep that this of for her son whom barely uses the phone and doesn't surf the web and she stated that both plans would have to change in order to add a line. We decided against it we still love VZN and we are not getting rid of them I just wish it was something that could have be done.
-
August 2022 by Thomas Mulkern
Kelly bent over backward to help meWith my problem. He provided me with the most assistance on my Bluetooth problem of anyone.
