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June 2024 by Robert Chapman
I hate verizon
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June 2024 by Le'Anthony Jones
I was able to come in, and upgrade my phone with no issues. One of the employees was kind enough to put on the screen protector and phone case for me.
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April 2024 by Philip Orzech
Ricardo demonstrated patience and technical proficiency while successfully resolving my issue.
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January 2024 by Pege Payne
I just went in to look at options for a new phone. Everyone was helpful without being pushy
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December 2023 by David Bielski
Don't bother coming here. Staff won't help you. They will literally walk away from you as you're having a conversation.
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November 2023 by Alianna Charest
Switched over to Verizon less than a month ago . While I can say it was a rocky start I was very please with my last encounter with one of the service representatives. I had billing issues and he went above and beyond to solve the issue and accommodate me for the inconvenience. I didn’t get to catch his name but was wearing glasses and curly hair !Overall I’m aware it was a back end issue and the store itself has a great group of reps there who will work together as well as take the time to solve an issue if you give them the time to do so! Thank you!
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November 2023 by Karen R.
I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.
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October 2023 by Jane Murdock
Unwilling to cancel my account in the store. Glad I left Verizon.
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September 2023 by brandan howell
Really great experience at this location. Manny was very helpful and eager to resolve my issue and get me what I needed. Great customer service. Thank you very much. I recommend this Verizon location to anyone.
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July 2023 by Sherrie
Horrible service and very unknowledgeable staff. Will be trying a different location.
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July 2023 by Robert Reeve
The best Verizon store in the area.
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May 2023 by Jay D.
I wish I could give ZERO stars. There is a complete lack of consistency between what they tell you on the phone (corporate) and what they tell you at the stores. Even amongst each representative on the phone, one person acknowledges that the previous agent was incorrect in what they were saying. From sales to phone activation, it's been totally frustrating. You tell me...Does it seem reasonable to have to wait 5 hours in a store to activate a phone in order to exchange it. Don't go thinking it takes less time on the phone either. I've spent countless hours over the past few days trying to resolve an error that Verizon made. THIS IS NOT THE VERIZON FROM FIVE YEARS AGO!! They too went by the way of OVERSEAS support. They have very little US based support. Good luck communicating your concerns with these agents.
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May 2023 by SE Stack
This review is specifically for the staff at the West Farms mall location. Outstanding experience! I've been w VZ for 20+ years and this was my best customer service experience ever. Usually you get rushed, urged to buy more & walk out w something still wrong....every.time. Here the vibe is relaxed & the staff works together to get results. Even though I have a closer location I can use, I'll go back here for new purchases & support. Thanks for a rare good experience!
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April 2023 by Joy Theicon
I went to the store today because my new number wasn't activated. I met Sam and he was helping me through it. The first Tech support that we called he couldn't help us and left us on hold for at least 20 minutes. Then Sam asked another associate help us call customer service on another phone. She told us to hang up and come back tomorrow because the activating systems is not working. But Sam wasn't giving up. He asked another associate to borrow his phone and call customer service again while we were on hold on Sam's phone. And yes, this time Tech support helped me activated my new number!!!Thank you Sam for not letting me go home without the phone.
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March 2023 by AJ Ricciuti
The rating is based on the service in store, not the actual phone call. For some reason, Verizon will not connect phone calls to specific stores, only their customer service. Not terrible, but not what I was looking for. In store service was great!
