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February 2024 by Maureen Matamoros
Quest has become horrible. On the phone it’s IMPOSSIBLE to get a live person even when it’s critical to do so. In the Quest offices there is no one to help with registering your arrival, yet OFTEN the automated kiosk malfunctions. Then the system eventually tells you you are late and must reschedule. These situations are TOTALLY UNACCEPTABLE! .
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September 2023 by Precious Ramotswe
No customer service whatsoever.
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July 2023 by Anthony Renzi
They allow more appointments than they have staff
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October 2022 by Elizabeth Rosario
So I am in the office and I click on their iPad that I’m a walk in and it’s currently 11:05 am , the first available is 1:15. This is the second time I’ve came here to try to get my blood work and the first time, they were closed for lunch which was around noon. What a huge inconvenience. Why do you even have walk ins? The reception desk is covered in cardboard so you can’t speak to anyone. And there was no one in the waiting room. Bad service. I won’t be coming back here
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October 2022 by Susan H
You need to change your hours posted on the web. You are not open at 6:45am. The building doesn't open until 8am.
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October 2022 by Lysett Cuervo
They have cardboard up so that you cant see or talk to the staff at the window. I had a question & decided to leave once I saw that & went to a different location.
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April 2022 by Tina Davis
First time here, super impressed! I was able to register in advance, check in from my phone, & waited less than two minutes before they were calling my name. Very friendly & efficient!
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April 2022 by Jen Al
I got there at 3:37p and they were already closed. They suppose to close at 3:45p. Very disappointed about patient care.
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February 2022 by Craig Mehldau
Very competent and pleasant personnel with adequate parking.
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January 2022 by Isabella Pellino
I was a walk in with a three minute wait time. When a whole family came in well after me, signed in as walk-ins as well. They called their family member who works in the lab and she came out and brought her whole family in before me. Thanks for the nepotism I had to wait a whole hour for two simple blood tests. Was reprimanded at my job because it took so long.
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December 2021 by Shaboops
Over the course of my life I've gotten blood drawn probably close to 50 times at a dozen different locations but this was hands down the best experience. It was the quickest and least painful one I've ever gotten. Thank you to the steady hands at quest.
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November 2021 by Lele Thomas
I want Quest Diagnostics staff both in Farmington and West Hartford, know that they are doing a great job. The staffs are friendly and respectable, the building is clean. Each time I visit its always fast service ,in and out without an appointment. Thanks Quest keep up the good work.
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June 2021 by Jen Rivers
Had an appointment scheduled and office waited untilI had arrived to tell everyone in the waiting room they can only help people with paper work as their computers were down. Why wouldn’t you call the people with appointments instead of wasting time? The woman was very rude. They had too many people in the waiting room and told us to wait outside in the 94 temps. Maybe post signs on the door stating how many people can be in. Won’t go back to this location. Highly unprofessional.
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June 2021 by Shaboo Ps
Over the course of my life I've gotten blood drawn probably close to 50 times at a dozen different locations but this was hands down the best experience. It was the quickest and least painful one I've ever gotten. Thank you to the steady hands at quest.
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March 2021 by Maya Sevilla
Wish I could give this place negative stars. Have never dealt with such incompetence in my life. I had to take my newborn son for a bilirubin test, I was suppose to get the results the same day but somehow the results were lost. On top of that the lady working had to stick him twice to get blood. Do not go here.
