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April 2024 by William Davis
Just avoid. I bought a ring to wear as a wedding ring from them. 6 months later it split for no real reason and they wont do anything about replacing it.
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March 2024 by Yesenia Almodóvar
Associate was amazing, knowledgeable and answer all my questions!! First time I was assisted so fast!! 10/10
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March 2024 by Glam By Pricila
Satisfied with my purchase this morning the lady really helped me out and was super nice
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January 2024 by Karl Johnson
Service was excellent
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October 2023 by Maria Garcia
I just got my nose pierced at the Westfarms Mall location. Eli is great. He is very organized, makes sure everything is clean and new, talks you through the steps, and makes sure you are happy before he starts to do the piercing. For me personally, I would give it a 1 for pain, but I know everyone is different. If you are thinking of getting a new piercing, Eli is the person you would want to go to. Make sure to check for their sales I got the piercing, jewelry, aftercare solution, and extended warranty for 80 bucks. At the normal price, it would have been close to 110. So happy!!!!
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August 2023 by Sandra F.
I feel like the main supervisor and piercing man is great overall . Other employees it's really a hit and miss. Like today I came to get a forever bracelet and she had me wait just to tell me I can't get it today . Mind you I did drive from Waterbury, so , it was inconsiderate because if you couldn't do it you should have told me right away. Not say that I need to wait till she is done with a customer and then tell me that you will not be doing it . I wish this was my first incident with this store. Before there was a girl that just wasn't nice . And when I needed help just stood at the door as a waited and asked to look at something . At first I understood maybe she was helping someone else , but when she was done she just stood at the door and did not acknowledge me or the person I was with until another employee asked her to help me. Even then she was not kind about it ,so, it made me and the person I was with (who was purchasing something) very very uncomfortable.
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August 2023 by Jeffrey Stolting
Store looks beautiful! Great service by Sam and Vanessa!
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July 2023 by James Wilson
I was looking to upgrade my existing chain ($599) with warranty. I picked out a 759$ chain and was going to get the warranty with that as well. But I was turned away because the chain I wanted to upgrade wasn’t “broken”. In what world does a company not allow a “perfect” condition item to be upgraded, but in the same breathe allow a broken item to be upgraded. I proceed to ask “so I can come back with the chain snapped and you’d do the transaction?”, she says yes. What kind of service is that? Should have just snapped it right there but cooler heads shall prevail. Great company policy to turn away 150$ from just one customer let alone all other customers that came to this dilemma.
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June 2023 by Eileen Maca
I had a really bad experience, the lady told me to hold until she was done wit another customer which I did patiently. When she was done with the customer she proceeded to tell me to go to another store location at the mall because she was going to clock out. I waited around 30 min for her to tell me to leave because she wouldn’t be able to help me. Instead of tell me this in the beginning. Not good customer service. The other location in in the other hand really good service.
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June 2023 by Sophia Boltin
i got my septum done the other day and my friend got her navel. the piercer was super cool and really funny and definitely helped ease our nerves. the other staff who (i think) was doing the jewelry sales part was really sweet too :) definitely recommend!
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April 2023 by Dessii Mulattoo
Definitely do not recommend this places I got my ears pierced my 6 month old at the time ears pierced my brothers and friends all of our earrings was healing horrible painful and kept getting infected I called to store and the guy basically said there’s nothing he can do …. Not to mention I brought 14k gold earring for both me and my son and they both started turning color smh
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March 2023 by Daniel Maldonado
Alison was great and friendly as well as completely knew what she was doing. I am surely to return back in the near future.
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January 2023 by Vicky Rozario
Got my ears pierced at their store location next to the center court of west farms October 2021. The piercings never healed even though I used the solution that they overcharged me for ($10 in store $5 on their website). I was sold 14k gold plated earrings that were made so poorly the gold flaked off and irritated the piercing. I ended up going to a tattoo shop 6 months later and paying for titanium studs and going to the doctor for a prescription antibiotic to heal my ears. Don’t go here.
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December 2022 by Jenna Vargas
absolutely terrible the worst experience i’ve ever had this was ridiculous. stood there for 40 minutes waiting to see 1 pair of earrings and no one came over to take them out at all. someone came once and said they’ll be right with me and never came anywhere near me again i sat there forever and ended up just leaving
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August 2022 by John Mccaller
This is horrible I drove way from Waterbury to exchange my daughter necklace she supposed to wear in her birthday and the store was close at 10:30 am very unacceptable lights still off glass covered it’s horrible experience and waste of gas only the kiosk was open and my hold was at the piercing place very disassafied
