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“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”
“Always a pleasure. Great customer service. Never had an issue going back at any locations to replace my broken screens. On top of that we have a lifetime warranty. Can’t get better than that. Thanks again.”
“Brandon is very good. Outgoing, and friendly, very knowledgeable, personable. As a sales manager, I’d recruit him. I’ve used other TCC facilities and he is the best I’ve worked with.”
“The Cell City Wireless team has more than 18 years of experience. They understand how to help Customers and provide professional phone repairs, Accessories, handsets and new activations. Luis is committed to serving his Customers and community.”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
“Excellent service, yesterday on the beach my cell phone suddenly turned off, it didn't turn on, it didn't do anything. I thought I didn't have a fix, I came here and they helped me reprogram it, it didn't even need expensive repairs Raymond is very helpful! Very friendly to the people who visit them.”
“Stopped in today for help getting rid of weird messages I was receiving. Staff was able to help me in minutes. Will keep coming back to this store. Always excellent customer service.”
“My family and I had an excellent experience at the AT&T store in Newington today. Joe R. assisted us for over an hour and was extremely knowledgeable, helpful, and thorough when assisting us with a difficult situation. Highly recommend!”
“We would like to thank Jordi at the att store in Avon he was very helpful and went out of his way to help us switching to direct tv if we could give him a higher score than 5 it would be a 100 thank you the Violette”
“Brandon went above and beyond I am handicapped he took the time to listen how I am affected and is the first RETAIL employee to offer me assistanceHe deserves a bonusAs well as helping me finds the right phone for me”
“I went to my local Bristol AT&t store to get a SIM card as my phone was not working and customer service had directed me to go there. Turns out they needed a manager to approve something in their system to continue with my account. There was no manager on duty. I was informed I'd have to wait two more days before that person would be back. The employee offered me no other solution. I had to think for him and inquired about another manager at any other location.
I want to the southington Connecticut location where my issue was resolved within minutes and I was able to walk out with my SIM card and my phone back up and running. They were friendly and mentioned to me that they've had many people come from the Bristol location over to southington to get their issues resolved.”
“My rep (Eric I believe), restored my confidence in the customer service transaction! He was very knowledgeable and patient. He went above and beyond to resolve my issue.”
“Came in today to transfer info to my new phone and both Nick's were extremely helpful and patient with all my questions. Would definitely recommend going to the at&t west hartford shop Lasalle for any of your at&t needs. 5 star service”
“Rob was the store rep who helped us. He helped me upgrade my phone and fixed my mom's phone. He's very knowledgeable and kind. We were there for less than half an hour. He also remembered helping my boyfriend upgrade his phone a few months ago. My boyfriend is not an easy person to deal with at times and Rob was very patient with him. I will definitely recommend anyone to go see him for their phone needs.”
“Absolutely the best experience getting a new phone! They handled my two young toddlers like they were their own children. Super knowledgeable and went above and beyond to make sure I was all set!”
“Joesph from this store went beyond to restore my locked out iPhone 14. He took over when technical support left it hanging. I will send all those who want things done correctly to Joesph. Thank you kindly for your professionalism your courteousness and for the great service you provid.”
“Thank you Jenny for completing my SmartPay application and approving me with a New Samsung Galaxy S10. I'm so excited and I appreciate how patient you was with me in transfering all my info from my old to my new phone. Now this great customer service. Highly recommended”
“Wilson the Manager is 5 stars! He is great at what he does and excels in 3 different languages (English, Spanish, Portuguese) to better assist the location! I highly recommend this location ! I’ve sent my friends and family here and nothing but great feedback always!”
“Absolutely hands down best place to go! People are amazing and friendly. Super helpful! Joined there Home + 2 years ago. Saved myself tons of money in repairs and cleanings .”
“A+++! I visited this location the weekend of 4/6/24 with a whole bag of issues after an update gone bad and Shalene was PHENOMENAL! I stumbled across this at&t in between getting a coffee & going to Lowes. The location was neat & clean and she was warm and welcoming. She listened to all my issues and addressed them easily, patiently one by one. My FaceTime wasn't working, I had a strange voice recorder on my text messager & my Facebook was logging out, not staying on. Shalene took the time to address each and rectify. I couldn't be more appreciative of her help. I'm big on customer service & this location is top notch!”
“KATIE C and the others have been very helpful to me. When it comes to buying a new phone or questions about your phone or making a payment they're very helpful especially the employee by the name of Katie C. She is smart and friendly and courteous”
“Not gonna lie, I came there after months of contemplating that I need a new phone I finally actually went and got one. But I had limited time and they got me in and out the door at great prices you will not be upset for going here you definitely will find what you need! Any questions just ask me. ??? The best deals, and the best phones. Great location too.”
“This store is literally the best cricket around. I've been coming to this store almost 7 years now and I've never had a bad experience, they always seem to have the customer getting the best deal in mind, while other locations are strictly trying to get the most money out of you not suggesting any type of ways to get discounts etc. This store on new Britain Ave isn't far from Flatbush Walmart and they literally saved me about $130 today when the east Hartford store I decided to try out because it's closer to where I live and it showed they had almost 5 stars so I was only in there about ten minutes and the guy working there was nice enough but when asked what's the cheapest phone available he messed up once and said at first $170 something and then when he repeated himself stuck with $190 and only gave me options between that and #240+ and that's plus activation fee and phone case and screen protector...uh uh...so left there and went right back to where I shoulda just went in the first place the cricket on new Britain Ave in west Hartford it's pretty much right on the Hartford line it's close by to Walmart. Got the phone I wanted, case, protector and they through in headphones for free and it all cost $150 and some change and I'll never go to another cricket besides them unless I'm in another state. They're the best, customer service and attitudes always good and nice. They al.oat always offer ways to help you get the best prices and they did not let me down today. Highly recommend them.”
“I called to make a couple changes to our business account, and had the most pleasurable experience talking to Lucas. He was extremely helpful and thorough with changes we made to our account. He also took the initiative to thoroughly review our business account, and made sure that everything on the account is correct. There were a couple of things we had been paying for that we were unaware of when I initial set up the account. He was able to remove the items on the account that we discussed. Lucas noted that he back tracked to when we set up the account, and that we would receive a refund. Again, I would highly recommend getting AT&T business account, Lucas made it much easier to make changes rather than most providers.”
“The gentlemen were very knowledgeable and were able to get my iPad fixed quickly and efficiently. They tested my battery before I left to ensure it would charge to full capacity.”
9:30AM - 7:30PM
728 Farmington Ave, Bristol
Mobile Phone Accessories
“I would give my experience today 10 stars and that’s because of Omar. Omar is a knowledgeable, friendly, down to earth Cricket Representative who goes the extra mile. Thanks to Omar for fixing my phone issue today!”
“I was greeted and assisted immediately. Both representatives were very friendly, respectful, and extremely patient. The store manager was so helpful and an expert with the products and services and I really appreciate that and fully enjoyed my interaction with him especially. I got what I needed and earned savings!”
“Great customer service, the person working was able to answer all my questions. I was able to switch from metro pcs and get a free phone!! It was a speedy transaction. I appreciate all their help.”
“cricket ....After losing my SIM card to my phone I want to cricket on New Britain avenue it was told that my account would not come up and to go to cricket on Park Street in Hartford Connecticut!! I enter cricket not knowing that my passcode had already have locked out already and that I would never be able enter my account!!
I spoke with store manager Cathy she tried her best to help me get my issues resolved she called customer service also the help desk to see if we can change my information that was entered incorrectly my name was enter as Dizzy my name is Stacey I didn't know my pin or my password that was another problem but still Cathy proceeded to try to get my phone back to work, I left on the first day with no hope that there was no way to find my information about my account that I have had since 2017 , 7 years service that had to end the next day because I went back to talk to Cathy with the information that I had written when I set up my account and once again we couldn't get into my account!! I close my account and open a new one and started all over with the new phone number what a headache was that I had to call a lot of doctors and every other important people to provide my new phone number changes for emergency contact!! Cathy once again oblige me with setting up the new account with my information and setting up my my account .. I left the store more happier than I started out on my second day!!
Cathy went above and beyond her duty to make sure my issue was resolved and that my phone was back online I sincerely think Cathy for all her amazing calmness and work at The cricket!! She is amazing manager I can't thank you enough I greatly⭐⭐⭐⭐⭐⭐ appreciate your service and if I have any more problems I'll be more than happy to come back and speak with Cathy thank you!!”
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“The staff were members were very friendly, helpful, and knowledgeable. I was pleasantly surprised at what an easy visit it was and how well my issue was resolved.”