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March 2024 by Prudhvi pullagura
Always same clothes since three years , when I use to go I see everytime same clothes and same model
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March 2024 by S H.
I contacted H&M customer service in January about a return. They read me their standard policy for returns without a paper receipt and urged me to go to their store anytime in the next 3 months, before the price of my items changes. I had a credit card receipt: "Without a receipt, they offer in-store exchange only at the current selling price...item must be of equal or greater value." You can find this policy online. I took my items to the store, noting this policy, and the manager, "MILK" -- W. Hartford store, refused to allow the exchange, and he was extremely rude and unprofessional. He basically threw me out of the store, when I quoted this standard H&M policy, available online and read to me by the customer service team contacted by phone, and I asked him to honor it. He said no way. He even kept the bag I brought, refusing to give it back to me. I am very upset as my items totaled a considerable amount. I find this treatment of a loyal customer discriminatory, biased, and unfair. Never again will I go to this store.
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February 2024 by ta dr
Quite possibly the surliest person behind the counter I have ever met. Went in twice in the last month, and got the same zero star service when checking out both times. She gets 1 star, bc she at least called a manager, who was able to answer my questions in 30 sec. He gets a 5.
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January 2024 by Coretha Bell
customer service was except for the young man that work there he was not happy to anser question overall great place to shop...
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November 2023 by yasmin saez de freitas
A little expensive, but is a good store
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September 2023 by Donal Sierra Rodriguez
Excellent
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September 2023 by Saira K.
The store was clean and had great clothing. There are some nice fall and winter clothes out now. This location is at the Westfarms mall.
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August 2023 by Karolin Betoush
But a beautiful black dress and a sweet
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July 2023 by AMP
Extremely happy shoppers that found great deals and good quality! Superior selection of children's clothing and shoes.
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July 2023 by Michael DUMAIS
Where are the sales ,pricey
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July 2023 by Brenda Peterson
Great workers
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July 2023 by Yanis Melendez
They need different clothes
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July 2023 by Ciunia91
I recommend
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July 2023 by Donaldo Sierra
Very good,.
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July 2023 by Jennifer Torres
The clothes are ugly and very expensive
