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December 2023 by Steve
Went to exchange 2 pairs of jeans I purchased online for the same style and color, but different size, since the online jeans did not fit. I was told the jeans Gap sells online are not the EXACT jeans that are sold in their stores, and therefore could not exchange, but only refund. So frustrating and ridiculous. Gap prices on THEIR website are much cheaper than in THEIR actual stores. I will never again buy GAP online. This store should honor exchanges from online. It’s the SAME company !!
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August 2023 by Dijon Johnson
Amazing service they are really attentive here in a polite and non overbearing way.
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July 2022 by Icegod626
Meghan is the rudest person here. Someone should retrain her on how to speak to customers and give customer service.
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January 2022 by Monica
The selection for toddler boy was very little. I was also told if I purchase online at gap factory I can not return items to the store. Which I was very confused and upset about.
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November 2021 by Marsha Dramani
I had wonderful help picking out items for my little one. The staff is always friendly and none judgmental in there effects to help.
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October 2021 by Kurt Kaufman
Friendly staff.
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July 2021 by dorothy pamphile
Expensive
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March 2021 by Honee Dew2
I usually find great sales here. However, not today as they tend to be a bit pricey at times..
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March 2020 by Robert Laughlin
This is the wrong location/ address.
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August 2019 by Karen Espinal
No different than they were in the 90s
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May 2019 by rich fargnoli
The basics made better. I count on the Gap for staples like Jean's and shorts, they last forever and with all the sales they have the prices are reasonable. If they don't have your size in stock they will ship it to your house for free. The selection at the Westfarms Gap is better than some of the other locations around the area.
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May 2019 by Diana Kay
Terrific! Gap has always been one of my favorite stores, high quality clothing and great prices. Amazing staff who gives the quality service I've grown to love and appreciate over the years!
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May 2019 by Bijan Mishra
My favourite store
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April 2019 by Christina Brown
I go to this gap store all the time it's always neat and clean and the people are very friendly and helpful
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December 2018 by Purvi D
I love gap and always buy from there. This blackfriday I bought bunch if clothes for my son. One of the pants shrunk tremendously after one wash. I do want to emphasize here I followed all the directions for washing. I went to the store to report the problem and my respectful request was turned down by a rude manager. He told me shrinking is a risk that you should be ready to take when you but cloths. He told me he can give me extra discount on other things I want to buy. But why would i buy anything from such a rude place? I loved gap so far but they need polite understanding people. All I was to him was polite and he was being obnoxious. I did tell him again and again that why did I come back with only one piece when I bought 10 other pieces. According to him it wasn't fair to the business if he gave me a refund on the pants which shrunk by two sizes after one wash. I asked him how it was fair to me? He insisted that I should buy something else to get extra discount. So I should buy things I don't need???
