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January 2024 by Jay J.
No wonder why this place has two stars. I just called customer service at this department asked them to help me with an item if they have it in stock and she was so rude about it. I will never come to macys again I'll take my business somewhere else People working in this place are helpless they don't care
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January 2024 by Sam C.
Today at Macy's, I hit the jackpot of shopping adventures! Tod, the retail superhero, not only hooked me up with the perfect pair of Steve Madden sneakers but also unleashed his online shopping superpowers and shipped another pair of Steve Madden's right to my house. His wit and charm turned my day from ordinary to extraordinary. Move over, Employee of the Month - Tod just secured the Best Employer Award with his epic customer service! Tod, you're not just an employee; you're a shopping legend, and I'm your biggest fan!
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November 2023 by Sherri W.
What a joke! There is no rhyme or reason to the organization here. I couldn't find anything. It was a mess with no help to be found. How aboutt dressy clothes over there, fitness over there, I left. It was a bad shopping experience for me. Very unempressed.
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October 2023 by Tammy R. Young
I attempted to call the site numerous times. NOTHING
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July 2023 by dejah candelaria
Todd in Macys west farms mall in the shoes department has the worst for customers service , if you decide to shop at Macys please don’t ask him for help. He will give you attitude & roll his eyes. He is extremely rude & disrespectful. If you don’t want to work in this field Todd find another job, you are ruining the experience for everyone else.
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April 2023 by Marissa Onder
NEVER BUY FROM FINISH LINE. Customer service was rude and refused to do anything. They sent me nike shoes that were damaged.
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May 2022 by Longe
Bought a pair of Nike shoes here. Great customer service
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March 2022 by Monica B.
So disappointed that they had only 2 fitting rooms open on a Saturday with prom and wedding season coming.Had to wait in line for hours and the prom dress selection was very poor.
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October 2021 by Hugh Cunningham
Excellent it was a fantastic day out with families ? and friends ?, ?❤❤?
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September 2021 by Brian O.
I bought a Levi vest slash sweatshirt today on sale. 85 bucks including tax nice deal the lady forgot to take the plastic steal protecter gadget off. It kept going off every where nordstrom now I have to go back and get macys to use the tool n take it off dont get it an easy job n the lady couldnt even do that. Who trained her
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June 2021 by Samantha W.
Disgusting! From the main floor to the bathrooms. I know they are going through changes, but I actually felt dirty leaving the store. To start, the bathrooms smelled and the floor was dirty. The sink was coated with dirt and no paper towels. The main floor, the carpets were dirty and stained. The tile floor was dirty and thick dust on displays. If you are going to close down, close down with dignity. I have been a loyal Macy shopper for 30 years. Today's experience is making rethink my loyalty.
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April 2020 by Jill S.
Had repeated problems applying Star Money to an online order this week. No way to get help with the order via phone, email or chat. Placed the order anyway trusting that my platinum status would result in resolution of the problem after finally getting through to customer service. Couldn't get through on various phone prompts when stating the nature of the call was a problem with an order. Interestingly, when I called tonight for the fourth time and stated the nature of the call was to place an order, I got through to a person relatively quickly. The first worker was rude and dismissive making no attempt to understand or solve the problem. This is typical of Macy's customer service. However, unlike past experiences with Macy's, when I asked to speak to someone who could actually help resolve the problem, it got worse. I got another person, who actually sounded like the same person returning completely annoyed and frustrated, and he was even more dismissive and rude and basically refused to solve the problem. Shameful way to treat loyal customers helping keep the company in business.
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February 2020 by Mary Ellen B.
Was in the woman's Alfani dept. Woman at register with no customers in sight. I asked a question about a particular style. I don't know, was the answer I received. Still no customers around still just standing there. With so many retail stores closing you'd think they wanted job security. Guess not. Thank you. 2/29/2020. @ 12:30
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January 2020 by Denny P.
I went here recently to see if I i could get a particular perfume sample for a friend. Nordstrom has been such a disappointment the past couple of years that I didn't want to go there. To my surprise, the Lancôme employee gave me a sample with a smile. Such a great experience that I will now shop for cosmetics at Macy's instead of Nordstrom Thank you for having great friendly and kind employees
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June 2019 by Carli H.
I LOVE Macy's! This location is closest to me and this is my favorite location! Their store is clean and the employees are attentive and friendly. I got a nice coat for a family member and I purchased that coat for a screamin' deal! I love going there especially when they have a sale! In fact, I prefer Macy's to Nordstrom and JC Penney's.
