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July 2024 by Mitesh Trivedi
Today, I received a call regarding a low quality print for a program I'm having this weekend. The person who called me expressed his concern that the result was likely not intended and offered an easy solution. I quickly sent over a higher quality image of what we were attempting to print and at no additional cost got the product we wanted in a high quality print. Suffice it to say, we are sending all future prints to this location. Thank you.
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July 2024 by Sailesh Nate Natesan
Great customer service
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June 2024 by Kiara Daniel
I won't give the location a low rating review because of ONE person, but long story short Deidra needs to be retrained on customer service. My visit to this location started off VERY rocky and I almost said "forget it" and walked out. I walked in, walked up to the counter and Deidra stood directly across from me, turned her head, continued to have conversation with another employee and gave the body language of "I'm busy" when in actuality she wasn't. I stood at that counter for Apprx. 5 minutes before Sabrina walked up and said hello. Sabrina and Andy were both AMAZING, they took care of me, opened up, laughed a little and made the rest of my experience pleasant. Once I finished shipping my stuff, I stood up front and waited for my Uber Apprx 10 minutes. The same woman who completely ignored me and didn't greet me when I came in proceeded to IMMEDIATELY greet a white woman who walked in as soon as she walked in the door. The woman hadn't even made it to the counter and was instantly greeted upon walking in. I'm very observant and when I saw Deidra greet this woman right away, I immediately said to myself this will be my first and last time at this location. I literally stood in front of Deidra at the counter and she said not one word to me for 5 minutes. I wasn't greeted until Sabrina came over. Just an honest explanation of my observation. I felt disrespected.
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June 2024 by Jose B
I wanted to ship a package, but the cost ended up being a bit higher than I anticipated. However, I wanted to leave a positive review for the outstanding customer service I received. The young lady who helped me was incredibly patient and took the time to explain all my options in detail. Even though I didn't end up shipping the package right then, I left feeling very impressed with her helpfulness and professionalism.
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March 2024 by Lioness Strength
GAYLE ( the employee) made my day and weekend! You are so amazing and PHENOMENAL at what you do. I went to the west hartford fedex and the guy gave me a ridiculous quote with strange excuses. GAYLE you came, looked listened and conquered the job! WITH SUCH EXECUTION!!! THANK YOU SO MUCH.THE ENTIRE TEAM. ON THIS SATURDAY MORNING was just GREAT 10/10 I I recommend THIS LOCATION!
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January 2024 by Wesley Hurd
I've been here many times. Staff has always been helpful.
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January 2024 by Caitlyn Malcynsky
Horrible customer service at this location. I arrived a few days before Christmas to ship two packages to friends out of state. I was only using FedEx to ship them because it was so tight on time - it was December 19, I believe... I had been sick for a couple of weeks and was behind on Christmas - and I did not have time to use the regular mail. Because I had been out recently when sick, I could not leave work to ship the packages, so I drove over in the evening through all the mall traffic. It WAS late when I got there, at approximately 650pm, but the location clearly states both online and on their door that they are open until 7pm. There were still two customers at the counters being helped, and the store was open and lit - clearly still open.
I came in with my two boxes, and brought them up to the counter (where the previous customer was just leaving). Before I could even set them down, a different employee came charging up to me out of the back of the shop, stood about six inches from me, and asked me what I needed. I told her I was there to ship two packages. She crossed her arms and said "Well, we're closed." I politely told her the door was open, that I had walked in ten minutes before their 7pm closing time, and that it was now 6:52pm and STILL before their closing time (there was a big clock on the wall right there). I apologized for cutting it tight on time, but said I'm sure she understood that the mall traffic was a madhouse, and could she please assist me with sending the packages. She responded "are you serious?" with significant attitude. After several awkward moments, however, she walked to a different register without a word, and proceeded to process the packages.
She entered the information I gave her for the addresses (one in CA, one in GA), and informed me it would be a little over $200 to send the two (relatively small) packages if I wanted them to arrive before Christmas, because the only guarantee to do so would be to pay for two-day shipping. Though the absurd price was almost as much as the contents were worth, I merely said that was fine (gritting my teeth for my own delay in shipping them), and paid. She walked behind me to the door, which she immediately locked behind me.
Even with this incredibly poor interaction, I probably would not have bothered to leave a negative review. It was the holidays, after all, and I know it must be a madhouse in all shipping centers.
However, it has now been two weeks. The package to CA arrived three days after Christmas, despite the inordinate shipping cost I paid to ensure that would not happen. The GA package never arrived at all, and I have attempted for the past four days to locate it. I did receive much better customer service from the FedEx employees in GA.
I cannot believe how rude the staff at this location was, and combined with the fact that after a ridiculous shipping cost they both failed to deliver either of my packages on time and failed to deliver one at all, I will not be using this location again.
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January 2024 by Jacob Williams
The staff here are not good at their jobs. They are rude and I will not use this location again.
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January 2024 by Jake Williams
Like other customers I have found the staff to be VERY rude. I tried to ship an item with rechargeable batteries (same as a laptop). They refused to ship it. They refused to look at the battery codes listed on the item as well. They claimed there is no way to do this despite referring me to their customer service which would be looking up the codes. I don’t lose my temper often but these people are jerks. Rude and incredibly unhelpful. All it would have taken would have been a glance and lookup on their screen. No more fed ex for me.
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October 2023 by Sam Cadieux
Went there to print a poster. Very poor experience. Nobody was willing to help and they all had a condescending tone as if I was causing them inconvenience. Won’t be returning
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October 2023 by Mark Secondo
I've had bad experiences with fedex in the past but this location was great. Sabrina was very helpful and personable.
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July 2023 by Monica Da Silva
If I could give 0 I would. Second Time my breast pump delivered to the wrong address with one week. It is insurance covered. I will not get approved a third time. I have called and called and no one answers it’s always the machine input. I hate fed ex. It is not top priority either. Even if you pay for it. Still gets here days late and freaking wrong. Even added notes on the package that said my correct address over and over. But Yk. I’d give a 0.
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March 2023 by Arica
Went to ship off a package last week, Erik was very helpful and also pleasant, made the process very easy. He's definitely a great asset/employee to Fedex.
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March 2023 by Arica Cornejo
Went to ship off a package last week, Erik was very helpful and also pleasant, made the process very easy. He's definitely a great asset/employee to Fedex.
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February 2023 by Kenshin 20
Don't like the attitude of the employees here, very rude and always have nasty attitude. (I use this office because it's close to my company)There is a young Caucasian girl with glasses super mean and doesn't have any manners and didn't greeting me.She greet two Caucasian customers but not me not even a hello or thank you, why because I'm brown?
