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March 2024 by Jim Tefoe
Very good customer service, easy to use sign up and app. Chris very personable and checked to make sure everything was ok. Explained all details very well.
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March 2024 by Brian Glenn
I must compliment the work of Christopher Gabrielli at the Farmington location. He has always been helpful and efficient. I am very glad he is on the Extra Space Storage Team.
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March 2024 by michael washington Sr
greeted politely and showing how to Use the keypad person very respectful /Space clean Would recommend to Anyone
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December 2023 by Rachel Kamens
I have never had a better experience. I ran into a problem and could not pay for my unit. They work with me every step of the way to ensure I did not lose my belongings and the contents of my life. The people here are amazing they’re friendly hospitable. This place is clean well-kept maintained. My stuff is always safe. I never have to worry about it. I would refer. Or extra space storage to anyone if you need your belongings to be kept safe here is where you bring it.
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December 2023 by ROLANDO CRUZ
Great service! Best prices around!
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November 2023 by Mitchell Daigle
Chris was great. He showed me multiple storage units and helped me change units to a larger size. My family has multiple storage units at extra space and Chris has always been very accommodating and helpful.
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October 2023 by Mags M.
Drew was extremely helpful! I gave very short notice and he was accommodating and quick to meet my short term storage needs. Very pleased and will recommend to friends.
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October 2023 by James Krolikowski
I had a great experience dealing with extra storage. They were easy to deal with and took the time to inform me of how everything worksChris was very knowledgeable and wanted to help. He took the time to made sure that I was getting the size container I needed and showed me several types and sizes in the rain always looking out for what I neededThanks for making this easyJim
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August 2023 by Happy Honey Stix
This storage space was a great experience. Very accommodating & personable. Few times we had late payments they were flexible and clear. Also gave us extra time to manage our move out. Thank you!.
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August 2023 by Robert Adamo
I have used Extra Space Storage for more than 10 years in multiple locations and they have always been great! Today I am moving to the Farmington, CT location and spoke with Chris, the site manager and he was very helpful in answering all my questions and assuring me that the unit would be ready for me to move in on a Sunday, GREAT SERVICE! Thank you!
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August 2023 by Brian Sewell
I've had a unit at the Brickyard Rd location in Farmington for a year now and always found it to be a well managed and clean place.Today, Greg (who works there) texted me that he noticed the padlock on my unit was locked but the latch was in the open position, therefore not locked at all. (Pretty foolish of me). I went there right away, nothing had been taken thankfully, had been that way for 3 days.Thanks to Greg for exceptional service!
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August 2023 by Dan S.
Constant battle with company raising prices each month. Raised prices 50% very next month after I moved in. Backed off for a bit, and just raised 10% a month, but now just raised prices 30%. so in one year, I am paying double original move in (advertised) rate! BUYER BEWARE!
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August 2023 by Colin Daingerfield
Chris was incredibly helpful. Very easy to complete leasing remotely. Even told me about a first month free option I was unaware of. Great service
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August 2023 by Johnny F
So here's the deal. They BEG you to write a google review when you move in. This is the reason they have SO MANY positive reviews. The staff are nice, this review isn't about the staff, its about the business itself.The TRUTH is that after you move in they start raising the monthly rate, MULTIPLE TIMES PER YEAR until it's so much it makes it unaffordable. Make for a good episode of storage wars i guess.I rented a garage here for 1 year and the price KEPT going up. They use "Throttled" pricing, similar to ticketmaster. If people call them and show interest in units they raise the prices based on demand then the RAISE the prices MULTIPLE TIMES PER YEAR afterwards. THEY NEVER LOWER the Raised Price.. This type of pricing should be illegal and eventually there will be a class action lawsuit against these companies. Again, this review isnt against the staff. The staff here is pleasant, it's against the crooked business model.Would of rated ZERO Stars if I could. Also of note, this is an issue with ALL Extra Space Storage Locations.My other unit in a different state was the same garbage.
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July 2023 by Cherilee W.
I'll begin by saying the manager (Chris) at this location is very professional and very courteous. The compliments end there. BUYER BEWARE! These price increases are outrageous. They raise your rate with no notice, A LOT! Then, you search online and their web rates for new customers is almost half of what I am paying just four months in. When you call to see if they will honor that price for their existing customers you have to actually move out. So, I politely call corporate and the work from home "storage specialist" informs me she cannot escalate my call to corporate since she has never even spoken to a manager. "We just work from home, take the calls and follow the rules." If you have a choice, rent from some other company who values their customers.
