Electronics in Farmington, CT

“After a frustrating 4-hour journey bouncing between T-Mobile locations, I would highly recommend visiting the West Farms Mall Branch. It was there that I finally had the pleasure of speaking with Assistant Manager Maya Sears Powell, who patiently and professionally attended to my needs. Her excellent customer service was a shining example of the high standards that T-Mobile should strive for. In contrast, my earlier experiences at the Hazard Avenue Branch had left me overwhelmed,but Maya's outstanding service redeemed my faith in T-Mobile's customer care.”

“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”

“We came in on Saturday 11/15 around 12:30 and had an associate by the name of Echo help us. He was wonderful, very patient with all our questions and if he didn’t know the answer he went to find it. He didn’t rush us and had great customer service on a busy Saturday afternoon. As soon as we came in he greeted us and helped us get two phones and watches. We were very impressed on the entire experience.”

“I recently had an outstanding customer service experience that deserves recognition. After moving into a new home, I needed assistance setting up WiFi services. AT&T sent a technician, Troy, to handle the installation—and I couldn’t be more impressed.

Troy was not only highly knowledgeable but also demonstrated exceptional professionalism and a positive attitude throughout the entire process. He took the time to walk us through each step, ensuring we understood everything he was doing.

After previously being with another internet provider, this experience has completely won me over. Thanks to Troy and AT&T, I won’t be going anywhere else. Outstanding service!”