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November 2023 by Rev. Persida Rivera-Mendez
Jody was cortial and attentive to my needs. Great customer service ?
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August 2023 by Janel FM
Thank you Emmanuel, manager and employees of this branch for wonderful customer service and for making the process of our first time checking account comfortable and at ease.
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July 2023 by Nuria Laroussi
Great experience at this branch, they have top notch customer service. Amanullah helped me open my accounts, he was very polite, knowledgeable and thorough. Jeremy the branch manager was super friendly, welcoming and helpful. I would recommend this branch to everyone. It was truly a pleasure doing business with them
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June 2023 by Kaylee Roux
I went into the Farmington Chase to change my last name. Before I went, I called and they said all I would need is my drivers license with my married name on it. When I got there, they asked if I had the new drivers license and said they would be right with me. They were clearly understaffed, and came back to me saying “do you have your marriage license.” I did not, because they said I wouldn’t need it on the phone, so they sent me home. What do you know, I went to the Newington branch with my marriage license in hand, and all they needed was my new drivers license. The Farmington branch sent me home, wasted my time and lied to me. I would have waited for the next person, I was not in a rush, but they literally turned me away.Not to mention, I had a scanned copy of my marriage license that I offered the Farmington location and they told me they could only process the change if they saw it with their own eyes? Newington had no problem processing it without seeing it at all.
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March 2023 by Jason B
This Chase Bank was not able to process my matured savings bonds. They were unable to explain why other than to say I needed to be a customer for more than a year (I am a newer customer having converted from People's/M&T a few months ago).Not a huge deal, but annoying they were not able to explain the rationale of their policy at all.
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March 2023 by Rich L
I have both a business and personal account with Chase and typically go to this location or Westport, CT. Never have an issue and I have always had very friendly experiences with the staff. They call almost monthly to check in and see if I need anything (my fault for never answering lol) and always reach someone when I call for any questions. I’ve used chase for my banking for over 10 years and recommend them to everyone.
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January 2023 by Jasmin Gomez
Not a fan, they don’t treat you very nice.
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November 2022 by Adam Ronen Gorlovitzki
Beautiful branch
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September 2022 by Christopher Shuckra
This is a new Chase branch that is very modern and the staff is helpful and friendly. Glad to see Chase expanding in CT!
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September 2022 by Chris Shuckra
This is a new Chase branch that is very modern and the staff is helpful and friendly. Glad to see Chase expanding in CT!
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September 2022 by J L
Very nice and friendly but get nothing done.
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April 2022 by Arelis Ortiz
So however I came to this location because Google says it’s open till 6 PM I came all the way from Waterberry straight here and when I got here at 5:10 they said they were closed they were actually very nice and told me we are closed but we reopen tomorrow at 9 AM but just Letting anyone know Google time for this location is incorrect
