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October 2023 by Alexis Felix
This was my first purchase at Brooks Brothers and it was a great experience. Mrs Kim Wolverton treated me and my wife very well, with great kindness, she made a great impression on us and when we arrived at my house and saw her business card we realized that She was the store manager, excellent service
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August 2023 by Justyna M
The buttons started falling off the suit after minimal use and only owning it 8 months. It used to be good quality store, but I don't think it is anymore. Moving on.
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September 2022 by Cody Kohler
I bought my suit online and went there for a fitting and alterations. I also picked up a tie I paid for online. I was the first that used that option so they were excited about it. The staff was very welcoming and kind. I'm looking forward to picking my suit up and purchasing another at some point. It would be great if there was a store closer to where I live. It was a four hour drive, but we like to visit Hartford anyway. I'd like to suggest Stowe VT for a location. It's a very wealthy area not far from where I live. I'd probably still visit this store when I'm in the Hartford area. The staff is excellent.
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June 2022 by Om Prakash Verma
Had been there to buy a formal suit. Person there is very helping & assured me to deliver it early after duly customized. Got a nice deal with it.
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April 2022 by Michael Miller
Steven is the best employee ever. They got me my tailored suit within 2 days so I could have it before my flight. They were kind, considerate, and did good work.
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April 2022 by Oren Zwang
Justin was very helpful! He did a great balance between answering my questions and leaving me to check out the clothing on my own. Also, he remembered my mom, which was a sweet personal touch.
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April 2022 by Art Jennings
Brooks Brothers was a great shopping experience and the help was great in getting the sizes and colors that I wanted...
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January 2022 by J Richard Taylor
We had to conduct an exchange. The employee who helped us went above and beyond to help us find a shirt that fit my son better. He was extremely helpful and polite. He is pictured boxing up the shirt he helped us find and properly fit.
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January 2022 by Chet Knell Jr.
Great clothing. Bought a couple of pants and shirts, very happy with the quality and service!
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July 2021 by Frankie Zanin II
I've been a Brooks Brothers customer for YEARS.....I buy nothing for work, but their cloths......NEVER AGAIN! Three shirts that were purchased less than 6 months ago had the same rip in the same area,(much thinner material now), and the manager at West Farms location wanted to do NOTHING about it! "I just can't do anything", was her response! So I simply told her to keep the shirts and I will find a new place to spend my money on clothing, since Brooks Brothers doesn't care about their product quality anymore. And the other associate actually told me that they're being acquired by another, larger clothier anyway, so who knows what to expect in the future!
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July 2020 by Kathleen Perry
Friendliest shopping in a Covid-19 world! The store manager, Kaitlyn, assisted us and she was a peach! She advised me on how to measure my fiance for a dress shirt, and made the process seamless - no pun intended!
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July 2020 by Joe
Great service, friendly people. Super quality...
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July 2020 by Tommy H
Scammers work there , tried using my ATM illegally.
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January 2020 by Melina Bonn
My husband ordered his wedding tux from this store and every time we came in the employees were extremely friendly and helpful! They really got to know us as customers and it felt like they were all invested in making sure that the tux and all the things that go with it were perfect. The tux was a perfect fit and my husband is looking forward to finding another occasion to wear it to!
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January 2020 by John Letizia
Although there was a failure twice to send out my tailored suit I must give this particular Brooks Brothers five stars and will only shop in the store because of sales associate Justin Knapp.
