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September 2023 by Patricia Bowen
I highly recommend Better Healthcare for your DME needs. Jack is knowledgeable, personable and customer-focused.
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January 2023 by Nancy Kaczynski
Being a physical therapist and knowing you have a resource like Jack is invaluable. He is available and will help trouble shoot any of your needs. Jack is dedicated to patient care and doing the right thing! I highly recommend Better Healthcare Products in Farmington.
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September 2022 by Stone Wrenn
Really great and humane service. Just wonderful. We've dealt with a number of providers, and it is rare to find someone kind and caring from the start, with a sense of humor, who actually tries to offer options.
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September 2020 by Robert Amaral
Great Health Care Product Provider.Very Professional, Courteous,Knowledgeable and always on Time.
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December 2019 by Agustin Margary
What a pleasure it was to be taken care of by the friendly staff at Better Healthcare Products. From the beginning , they showed the outmost care and concern for my well-being. From making sure my health plan covered the equipment and verify the coverage, to making sure the equipment fit my needs and servicing the equipment. It was a positive and respectful customer care experience. I will definitely go back again to Better Healthcare Products for medical supplies, equipment, installation and service. Not only do they have the products ready and available, but most importantly, their customer service and care is positive and dependable. I would recommend this business establishment to anyone looking for medical supplies and equipment, including installation and service.
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September 2014 by Leah G.
Wow! What an awesome employee!! I assume that the gentleman who I met today was the owner. I've worked in customer service for 10+ years and I could not have had better service! After one terrible experience at a medical supply store in West Hartford and one not so great one in Torrington, Medicare sent me here. Now, usually I would have been extremely upset... Medicare sent me here, and they cannot even take my insurance for a wheelchair, due to new insurance regulations. This gentleman was the kindest and most helpful person I have met in a long time! He knew all the information that no other medical supplier knew (or at least shared with me!). He printed up all the information that I needed for the medical suppliers that I needed to contact. He also made a suggestion for the exact one that I should go to! I wish there was more people like him in this world! Helpful, kind and super friendly!! I would recommend Better Health LLC to anyone who is looking for a medical supply store!! One suggestion for consumers, call first if you have Medicare. Under the new Obamacare, some laws have changed and they only can cover certain items. That's the downside, but i called Medicare and THEY sent me there! Honestly, a blessing in disguise. I got all the wonderful information on my insurance that even the Medicare agent didn't know! Thank you, again, for the wonderful service.