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March 2024 by Andrei Codreanu
Once in a while I need a notarized document and for years have done it through my local bank branch. I was refused on two separate occasions at this location. Bad attitude also. I drove a few miles away to the New Britain branch and they were very nice and helpful. I would avoid them in the future which is too bad since it's the closest branch to my home.
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March 2024 by Mahdi Mehovic
Vandona is great ! Thank you for taking the time and calling back office to resolve my problem. Very friendly and genuinely willing to help.
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March 2024 by Mike Fabro
My experience at the Farmington branch with vandana, Aida and klarita was exceptional. Thank you to the Farmington team for their patience, knowledge and professional experience in resolving my banking.
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March 2024 by Reggie Thomas
The drive-through ATM is broken
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March 2024 by Abbas Khan
Had a very good experience everytime. Vandana, financial center manager, has been always so helpful and compassionate. She goes above and beyond to help businesses like us.
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March 2024 by Gorgeous Smiles
Very freindly and knowledgeable manager. I have been to many of the bank of america branches and this one is hands down the most friendly and accomodating. 10 stars
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February 2024 by Francesca Michael
The customer service, knowledge and true care to help is beyond amazing with this Bank of America branch.
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November 2023 by Sabrina Nunes
Every review here is totally understandable, they are very rude to costumers and have no patience with them!
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October 2023 by Czeslawa Domanska
I was at the Bank of America had problems with my account and Aida Maldonado was so helpful made few call and straight up everything for me she was very good and professional Im very grateful for her help.
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September 2023 by suvika kapur
Every time I go there, I have been taken care of exceptionally well. The teller, manager and the whole team are extremely helpful and polite. My parents also go there by themselves and are well taken care of . They have been very accommodating for last minute notarization and other stuff. Very happy .
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April 2022 by Dharmee patel
Worst bank I have ever visited! RACIST! Went for few deposits and the woman (probably higher in position than teller) standing by the teller started showing her dissatisfaction due to multiple deposits!!!! Infact she had the audacity to tell us to step aside so others could be helped before us! She even went on cribbing about having only one teller window and stuff…. Not only that she made us feel like it was a terrible mistake to go to that BOA! Never expected such customer service from BOA! I wish there was option to give 0 ratings!
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March 2022 by Fadi Hammami
Every bit of the poor reviews is well earned! Very rude and disrespectful of customers. Refused to honor and cash checks written by their own customers. Staff there just want to sit and do nothing. Manager is even worse. Poor work ethics and horrible culture. This branch or this whole bank needs to be shut off!
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February 2022 by Leslie Rand
This Bank should not be allowed to process home loans. The processors are not local they are all over the country and are not available by phone only by email. They do not return e-mails unless they are requesting something from you. They ask for documents that are not necessary for various loan types.A couple that were more than qualified to purchase a home and used BOA were repeatedly asked for documents that were already given or documents that were not required. After two and a half months this couple moved their loan to another company and was able to close in 3 weeks.This Bank should stick to what it knows if anything.
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February 2022 by Deepa Limaye
It takes 3 days to do any transactions after your account is unfrozen. Neither the customer rep on the phone or anybody in this bank told me. The guy in the branch just told me that he takes no responsibility for this since he 'does not know the guy who spoke to me'. Way to go!
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January 2022 by Maria Smith
Hours socks too many days closed. I think it’s time for me to take my hundred thousand out of this bank and move it to another bank.
