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February 2024 by Minnie Wood
They actually have jeans for very petite girls here!!!!!!! I want to cry LOL
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February 2024 by Danielle Grenier
I made a purchase with Dania today! She was extremely nice, very helpful. An amazing worker. Will be visiting again soon!
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January 2024 by Todd Stallworth
Two days before Christmas, store is packed and crazy as expected and every single employee was friendly, energetic, helpful and approachable. Couldn’t have asked for a better experience during an otherwise stressful shopping experience. Now my go to American Eagle !!! Jennie, Jaylen, Krystyana, Khamari, Jariana, Abbey.
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December 2023 by Melinda Torres
I am writing this review to express my gratitude and appreciation of an employee going above and beyond. My daughter and I usually have a really hard time finding jeans and usually don’t try new fits. The young lady who helped us was Taylor , she went above and beyond to ensure we found something new and made us feel super confident. I was weary at first and didn’t know what j was looking for but she assisted in every way possible and even put together a matching fit for my daughter an I which looked absolutely fabulous. Because of her she made this shopping experience one we will not forget. Thank you Taylor for your help and advise .From the “ Pink Floyd “ and baggy mom jeans mother and daughter :-)
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November 2023 by Shana Bailey
Joseph&Jaylin were exceptional great customer service detail to the items that I was looking for. Definitely make me feel good about the items I purchased I will definitely be back very friendly staff thank you guys again from Dominique *
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September 2023 by Lynn Lombard
Omg!!! I swear Wendy is an angel sent from up above!!! We walked in and she started to help my one twin with different jeans to try on and then my other twin was looking at a shirt and she told her they are selling out so fast to grab it! Then we went into the dressing room and Wendy was literally their personal stylist, picking clothes and choosing what she thought would best fit them and she was 100% spot on! Neither of my girls like wearing jeans! They both left with two pairs of jeans and lots more!! Wendy you are amazing! We were talking later and said she was like “Fairy Godmother Wendy!” Thank you again!!
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September 2023 by Ashley Phinney
My daughters and I had the best experience at American Eagle in the Westfarms Mall today. Wendy and her team were phenomenal - attentive, helped with sizes, passion for their brand, creative outfit designs, and overall compassionate. Thank you!!
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July 2023 by Kristen Wallen
Went to American Eagle last month in May and had the best experience with the help of one of the associates. I was helped by an associate named Ashley (I believe she said she’s a sales lead or something like that) and she was very helpful and kind. I was feeling lost and out of place, as I’ve never been to an American Eagle store before and wasn’t sure I would like how any of the clothes fit on me. Ashley stayed with me and helped me pick out 3 really cute pairs of jeans and I felt so supported and seen by her. I just wanted to say, thank you so much for your help, Ashley! I really appreciated it! Looking forward to visiting the American Eagle location in West Hartford again!
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July 2023 by Sarah Kaizer
Wendy is incredible! Her customer service and attention to clients is tremendous. Already looking forward to shopping again soon with her help!! A wonderful asset to this location. This company is lucky to have her
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May 2023 by Rose L
Christine helped me out with a dress, she was so sweet! Helped me get different sizes, helped with feedback, reminded me to get whatever felt most comfortable for me.
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February 2023 by Ryan Walsh
I brought some shirts to return (which I’ve done a few times before without an issue) with my receipt. Was told by manager that it’s against policy and she would not accept them. She then proceeded to argue with me about the policy, told me that she intends to put returns back on the rack and told me that her corporate location throws all their returns in the garbage! I just looked at their return policy, which does state labels are requested, but their FAQs show that returns will be accepted with or without labels! Not only was the experience bad, but I was able to process the return from home without an issue. Stay away from this store as long as they continue to hire anti-customer managers!
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January 2023 by Brittany Bocian
I went to AE for a family shopping trip with my mom and 13 yr cousin. We were met in the fitting room by Adriana, who was super helpful and Wendy the store manager, who was FANTASTIC! Wendy helped pick jeans that fit all three of us. She was so friendly, helpful, and honest! American Eagle is lucky to have her! We can’t wait to return for our girls trip in the spring and continue to support AE!
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January 2023 by Lilly G
Was greeted as soon as we walked in. The workers were extremely helpful in the dressing rooms and very kind.
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October 2022 by Kori Salvietti
Don’t bring returns to the Westfarms AE store without the tag; the store manager will make up policies that denies your return, regardless of showing corporate return policy.
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July 2022 by Alexa Demie
Walked in for an interview at this location, 5 girls just standing around by the registers gossiping. Store manager Wendy(who’s been there 10 years apparently) was very straight faced the entire interview showing no emotion. What happened to friendliness in retail? It’s no wonder the employees get away with what they do
