-
March 2024 by Karen Amaru
There are not enough accolades for Irma who goes above and beyond to assist her customers. Her client’s satisfaction is her top priority and she gets the job done with a smile!! She is an asset to this company and we as customers are very grateful she is here.
-
March 2024 by Hogan Love
Edwin and Irma were very professional, helpful and efficient! The process was super quick.
-
March 2024 by Jose Echevarria
Great experience, Irma Reyes was very helpful easy to talk to and answered my questions, and I will recommend her to everyone.
-
March 2024 by Kiersten Chou
Irma is so lovely and guided us easily through the process! The facility is clean and very easy to use.
-
December 2023 by Brian Steinhauer
Disgusting facility. Awful service, no one cares about how poorly run the facility is. DO NOT STORE YOUR BELONGINGS HERE!!!!
-
December 2023 by Dai
Unit is infested by rodents, when I called to see if they would do anything about it, they said it was not their problem. I have over 4 thousands dollars in damaged furniture. If you care about your belongings definitely do research before choosing a place you would expect your belongings to be safe.
-
December 2023 by Danita Coverson, Ed.D
Irma is a great customer service representative for Public Storage. She is courteous and in her over the phone service, Irma showed care, concern and very helpful regarding my issue, Thank you!
-
December 2023 by Luna Pellicnocs
Irma was extremely helpful! She provided me with great answers to all my questions thank you so much public storage team!
-
October 2023 by scott coverley
We had a good experience till we moved our stuff out and discovered our belongings suffered significant water damage (at least $5,000) due to leak in the roof. We were somewhat relieved when we realized Public Storage requires renters to buy insurance thru them which we had been paying for for years. However, the insurance company is telling us our damages aren't covered and refuses to call us back in spite of the policy stating water damages are covered. If you decide to rent there DO NOT USE THEIR INSURANCE COMPANY!
-
October 2023 by Shannon F
Overpriced and not climate controlled. Holes in the ceiling everywhere and when my unit was filled with water and mold (I visited the unit frequently) and in less than two weeks I lost most of my belongings. Yes, I had insurance, but they didn’t send an adjuster and I had to photograph and document everything while also disposing of the damaged stuff offsite, I wasn’t allowed to use the on-site dumpster - and if I wanted to move to another unit, that was all my labor as well. The storage facility took zero responsibility for the conditions, even said the dampness was just normal condensation and continued to charge me full rent on the unit. I spent days breathing in mold to empty the unit and document everything in hopes of recovering even a tenth of the value of what was stored there. Between reporting the issue and emptying the unit, not only did more water show up but note what was left of my belongings was covered in urine and feces from mice. Avoid this place at all costs, I paid less for a climate controlled unit twice the size and didn’t have to get rid of everything I owned.
-
October 2023 by Mildred Mckenzie
Irma and Grover were very patient with me. Very professional and courteous with me. I will reccomend Public Storage in Fairfield to my friends.
-
August 2023 by The PokeRapper
We went in with a million questions and Irma helped us so thoroughly the entire time, such good customer service. Good price, good everything, honestly. Great experience.
-
August 2023 by Day&Night Custom Print Shop
Irma Was very professional and helpful thank you Very much for the In and out service.
-
July 2023 by Tiffany Rodriguez
This facility looks a heck of a lot better. It’s nice to see that the kind sweet Edwin is still there. I love to see a familiar kind face when I am doing business with someone.
-
July 2023 by A VEGGACADO
If you’re looking for a storage company in the Connecticut area this is the place to be. CUSTOMER SERVICE IS A1. Their DM Alex is THEE BEST!
