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August 2024 by Diamond Davis
Great service!
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August 2024 by Chris
Hi! Brought my new 2023 car in early for its first oil change. Service was speedy and everyone was nice. My issue is I requested my car not be washed and it was washed anyways. My paint was littered with digs and scuffs from the car wash. I will try attaching pictures but it is difficult to photograph. I hand wash to avoid this issue. Mistakes happen I get it but the car is expensive and the service is equally as expensive. Ultimately, my car was damaged with no resolution. They strive for 5 stars but really it was a 3 star experience. I did previously fill out the direct feedback survey and left my name and contact info but have not heard back.
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August 2024 by Richard
JD was very attentive, professional, and responsive. He is a pleasure to work with.
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August 2024 by George Pagan
They were very nice and they lent me a loaner
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August 2024 by Carrie Giordano
Fairfield Mercedes service surpasses expectations for stellar service for our Mercedes SUV. Our service representative communicates timely, looks for optimal service solutions, and delivers!
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August 2024 by Tama Mackay
Once again a five star review for all of the staff and especially Anthony, my advisor!!!!
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August 2024 by Natashia Green
Anthony C always takes care of me whenever I bring in my car. He knowledgeable about what work is emergent to do and what can wait so I never feel like I am fixing things prematurely.
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August 2024 by John Leslie
My only complaint is that the car is no longer washed after servicing. Came back dirty after being left out in lot.
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August 2024 by Stephanie Silvestre
I had a terrible experience with the Mercedes Benz service department. The parts manager Harry was rude and dismissive when I asked a question. I received paperwork from Mercedes because I wanted further information regarding it and he immediately said no we can’t do it without any explanation until I asked, he then advised he would need a part number. Why not say that first and provide customers with a detailed explanation instead of the immediate no and dismissive answer very unsatisfactory customer service.
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August 2024 by Sherry Alberta
Angelo is exceptionally nice. Very courteous and explained in detail the issues with my car
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August 2024 by Rich Crocco
Fabulous visit as always. The service was quick, I waited there since it was only Service A, and the staff kept me informed of the progress.
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August 2024 by Aaron Carter
Everyone is very professional
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August 2024 by Michael Labrie
They took care of all my issues "wonderful "
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August 2024 by Steve Myers
I brought my car in for a recall. They broke my sunroof and then tried to charge me $700 to fix it saying it was an 'unfortunate coincidence' that it broke while in their care. Avoid this place at all costs.
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August 2024 by Beth Greenberg-Simon
Manages and exceeds expectations!
