Plimpton & Hills Fairfield is highly praised for its excellent customer service and wide availability of parts. Customers consistently comment on the knowledgeable and friendly staff, including counter personnel and delivery drivers, making every visit smooth and efficient. Brant, in particular, is recognized for his professionalism, attention to detail, and willingness to help, often going above and beyond to ensure orders are correct and promptly fulfilled. The staff’s positive attitude and dedication have earned them strong appreciation, with some customers noting that employees like Matt demonstrate exceptional kindness and helpfulness, making the experience even more pleasant. The warehouse team and delivery staff, such as Moses, are also commended for their efficiency, professionalism, and helpfulness during deliveries, making the process easy and quick. Overall, Plimpton & Hills Fairfield stands out for its outstanding customer service, quick responses, and well-stocked parts inventory, creating a reliable and friendly environment for contractors and customers alike. The team’s hard work and positive attitude consistently earn high praise, making it a preferred supplier for many in the community.
Outstanding customer service experience from Gene at the counter, and all of the hard-working people in the deliveries department!
August 2020
As a contractor time can be very important . I can call my go to guy (Brent Green) at anytime and he gives info that I needHe's very knowledgeable and great customer service skills.
July 2020
Great out of the way plumbing store. Super friendly counter guys, good quality merchandise.
