Floor & Decor is a hard surface flooring store that offers an impressive selection of products and everyday low prices. Customers have praised the store for its wide range of quality, in-stock flooring and installation products, including beautiful tile, gorgeous wood, and elegant stone. The store's policy of buying direct from the source worldwide allows them to offer competitive prices. One customer, who recently completed a renovation project in Madison, CT, had a positive experience with the store's design services and the dedicated PRO services team. The customer worked closely with a team member who provided excellent guidance and collaboration throughout the selection process. This team member was described as patient, helpful, and a good listener, coming up with ideas that complemented the customer's vision while staying within color schemes and budgets. The store's team members have also been praised for their exceptional customer service. Letzsia was highlighted for her ability to handle returns and assist customers, even asking for pictures of completed projects, showcasing her dedication. Another customer thanked Taj Rutherford, a PRO Premier Specialist, for providing exceptional service with expertise and professionalism during a bathroom remodel. Additionally, Christian received high praise for his professionalism and knowledge, going above and beyond to assist customers and refusing to accept a tip, reflecting his strong work ethic and character. In summary, Floor & Decor offers a wide range of quality flooring products at competitive prices, and its team members are known for their exceptional customer service, providing helpful guidance and collaboration throughout the selection process.
I am a contractor and love the relaxed atmosphere, large space and variety of flooring materials. I even shop there for my personal stuff.
July 2024
Amanda at the Pro Desk in Fairfield went above and beyond to help me source a discontinued product from other stores. She did an outstanding job helping me to complete a project.
May 2024
Anna team member 2023 was incredible ! Personable, hard working, searched for our tile went to the back found it loaded it and helped us every step of the way! Great Service and kind!!!!!!
