-
November 2022 by Kayla Petruccelli
My husband and I recently bought our first home with Cross Country and the process was great. Jay, John, Cindy, Liz, and Heather were all the people we were in contact with and they were extremely helpful and professional.Jay was always reachable and willing to answer even the smallest questions (and, as first time homebuyers, we had a bunch of questions).Our closing process was quick, efficient, and painless. Couldn't ask for a better experience!
-
November 2020 by Cheryl Kohler
The people are responsive and polite at the Fairfield office. Liz was great. However the closing was a nightmare. Being told it was set for a certain day and my home selling in that day meant I needed to be packed and out. A 4 day delay created extra storage costs that in my opinion should've at least been picked up by them. But the real kicker is I emailed and spoke to several people several times to NOT escrow my insurance which did not need to be escrowed. EVERY person said don't worry we will be sure to not escrow it! Get to closing and what did they still do....escrow the insurance. I could not believe it. I have all the emails proving it. Once closed I heard nothing from them. Not even a note of any kind. They came highly recommended but even that person is not sure they'll use them anymore. Overall worse closing I ever had.
-
November 2020 by Rachel Sanzeni
Amazing team! I highly recommend Cross Country Mortgage!! Jay and his team are so thorough and professional.
-
November 2019 by Martin Abbatiello
Jay, Liz and Isabella were really great!They all cared and followed up constantly.I had a particularly complicated and difficultsituation that no one else would or could tackle.But the team at Cross Country took it on andSolved ALL the issues and got it done!I highly recommend Jay and the team !MY THANKS AND KUDOS TO ALL!!!!!!!!Martin L. Abbatiello
-
November 2019 by Mathew Conrad
Great experience working with Jay and the CrossCountry Mortgage team. Very easy to work with and fast! Would/will definitely work with them again.
-
November 2019 by Thomas Butler
CrossCountry provided professional and courteous service. Their personal hands-on approach is refreshing in this era of automated business. They made the process as easy as possible! Thanks to Jay and his entire team!
-
November 2019 by Nicole Allison
Working with Jay and his team really put me at ease. Moving from the city and buying in CT was all new to me. And they walked me through everything and put me at ease. Highly recommend working with them, very responsive and seem to care about their clients and getting them the best mortgage for their situation.
-
November 2019 by Jennifer F
Recently I had a client who was pre approved with a large, reputable bank and looking to buy a home in Norwalk. After a few weeks looking he found a home he loved, placed an offer and his offer was accepted. In the week or two following his accepted offer my client was moving through all the motions of completing inspections and supplying the bank with the necessary information required for obtaining the mortgage. The bank was unresponsive at times and giving my client what you would call "the run around". They finally came back after two and a half weeks stating that they were denying him a mortgage "based on income".My client, a hard working single father looking to buy his first home for himself and three kids was crushed to say the least. What the bank was telling my client just wasn't adding up to me so I decided to call Jay Tolisano at Cross Country Mortgage. I had worked with Jay in the past and knew that if there was a way to get my client approved Jay would find it.My clients case was anything but cookie cutter, there were indeed several roadblocks but after reviewing his file and meeting with him in person Jay said there were indeed things that could be done to improve my clients file and intern get him approved. Jay and his team came back to my client with a plan within 24 hours. Over the next few weeks they worked diligently with my client walking him through the process step by step going above and beyond mine or my clients expectations. In the end my client was approved for his mortgage and his dream of owning a home became a reality. I can say without a doubt that this would NEVER have happened with out Jay and his team at Cross Country.
-
November 2019 by Iris Chen
My husband and I worked with Colleen, Elaine and Connie on our mortgage deal recently. It was overall a great experience and I can see the team’s dedication, hard work and professionalism throughout the whole process. In addition, we got great rates from them.
-
November 2019 by Fermin Vidal
Jay and his team are AMAZING!! They have helped my buyers from A-Z and not one has had anything to complain about him and his team. His knowledge, creativeness and communication, are just some of his high caliber qualities for us to work together efficiently for our clients.
-
November 2018 by Christopher Ullman
We recently worked with Aimee at Cross Country to help with our mortgage for our home purchase. Aimee is very professional, responsive, and knowledgeable. She made the process very simple and efficient. We would highly recommend Aimee to anyone in the area in need of a mortgage.
-
November 2018 by P
Cross Country establishes the bar for mortgage lending. My experience was incredible. I highly recommend CCM in Norwalk. Their customer service is exceptional. Ray Laflamme and Jay Tolisano’s experience in the industry is unparalleled - and it shows at the get go. The office is immaculate and modern. They’ve managed to transform the conventionally stuffy banking experience into a current, fresh, and new experience. Everything about it is fantastic. If you’re in the market for a mortgage - GO THERE !!
-
November 2018 by Katelyn Ramos
Process was scary and daunting until I was connected with the entire team here. Thank you guys for making my experience as a first timeHomeowner so pleasant, smooth and efficient!
-
November 2018 by Trisha Langin
This was our first time purchasing a home. Jay and Liz made it seamlessly easy and walked us through every step with patience, professionalism and due diligence. They were always available whenever we had any questions. It was such a comfort to know we could reach out at any time for their help and they would always be available. Every step was explained and Jay would always take the time to make sure we were knowledgeable of the process and advice us of the best course of action. We couldn’t be more grateful to have them by our side during our home buying experience.
-
November 2018 by Shannon Mayer
I used CrossCounty (Aimee Merritt) for my recent house mortgage and was very happy with my experience. I had a tight timeline to get a mortgage approval and they came through for me.Two things that I really appreciated - they were fast to respond to my questions and the speed at which they got everything done. The communication was great. I would recommend them to my family/friends.
