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January 2024 by Laura Burke
Always been so helpful and friendly!Thank you!
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September 2023 by SARA WITHERINGTON
Thank you to all my friends at the Black Rock Turnpike CHASE in Fairfield, Connecticut. I now own my Mazda!!! You encouraged me and pointed out I was getting close to pay off… you celebrated with me when the day finally arrived! Sara Witherington
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January 2022 by Ojashwi Sharma
Was given a fake $100 bill! All that the cashier had to say was ‘the machine counted it’. KIDS COULD SAY IT WAS A FAKE BILL!!!!
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January 2022 by patsy santangel
I've been a loyal customer at chase Bank for almost 25 yrs and I'm leaving because of lack of appreciation from bank management Darlene.
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October 2021 by Christine Bueno
Chase bank is a great bank. However, the customer service in the branch is the worst. I arrived there at 4:30, when the bank closes at 5 pm, to get a document notarized, which I did many times, and I was informed that they could not do it for me because the bank would close at 5. Also, they told me I should make an appointment for notary, when I never needed it before. Laziness is the king in that branch. That was not the first time I had been mistreated in the Fairfield branch. I always feel like they are doing a favor for me when the truth is that I pay hundreds of dollars in bank fees every year. I know their customer service is horrendous because I also have an account at TD Bank, and there I feel like a valued customer. Polite people always welcome me in there, and the customer service, in general, is fantastic. I will keep my account at Chase bank because, as I had said before, the bank services are good, and my account has over ten years. The customer service on the phone is also good. But customer service at the branch... Ridiculous!!
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June 2021 by Russell Edgett
The Staff is very caring and helpful
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February 2021 by Chris Oliveira
Chase bank is a great bank. However, the customer service in the branch is the worst. I arrived there at 4:30, when the bank closes at 5 pm, to get a document notarized, which I did many times, and I was informed that they could not do it for me because the bank would close at 5. Also, they told me I should make an appointment for notary, when I never needed it before. Laziness is the king in that branch. That was not the first time I had been mistreated in the Fairfield branch. I always feel like they are doing a favor for me when the truth is that I pay hundreds of dollars in bank fees every year. I know their customer service is horrendous because I also have an account at TD Bank, and there I feel like a valued customer. Polite people always welcome me in there, and the customer service, in general, is fantastic. I will keep my account at Chase bank because, as I had said before, the bank services are good, and my account has over ten years. The customer service on the phone is also good. But customer service at the branch... Ridiculous!!
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February 2021 by Andrew Stepan
Rockstars - Great customer service. We've been banking here for 10 years.
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September 2019 by Norah Flynn
Worst customer service. They make it nearly impossible to withdraw money. Not sure what is the point of a drive thru, when have to always come inside to verify who you are. Not exactly easy for a mom hauling kids around. Woman working there is always rude and annoying. I probably switching banks.
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April 2019 by Matt Karn
The manager, Christopher, was rude, arrogant, and condescending. He was extremely unhelpful and went out of his way to make things difficult. We were extremely disturbed by his actions and had to leave for another branch. He was extremely rude on our way out as well, even taunting one of our family members. I suggest avoiding this branch.
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April 2019 by Ar Khan
Horrible client service especially by the branch manager, we never had that kind of experience in any bank or in any other branch of the same bank.
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January 2019 by cesar osorno
Horrible custumer service!!!! We can't open accounts bc they close at 2pm and we get there at 130pm.
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January 2019 by Rob Heibler
Horrible customer service, manager did not know what they were/ weren't allowed to do, was not allowed to cash a check, even though it was written from their bank. Then trying to tell me my banks policies when they didn't know their own
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January 2019 by Daniil Toropov
Great customer service.
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September 2018 by isobel morgenstern
I've banked at this branch for 25 years. Excellent. Rarely wait, very attentive to clients.
