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January 2024 by Kizzo Wrayyan
My experience is the WiFi is terrible when I’m not in my house I really wish they can do better. Very disappointed hope they could improve I wanted to switch to Verizon but I am very loyal
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November 2023 by Sandy Hoekenga
The staff at this location is great! I come to this store all the time and everyone that helps me is fantastic. They are great employees. please give them a raise
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September 2023 by grace souksavath
I went to this store because it was time to replace an old, outdated, broken phone. My phone was beyond Beat Up you guys!! I was greeted by Key. I explained to him how practical I am and did not need the most top of the line or newest phone on the market. I was able to pick out a phone and it was fast and easy with the help of Key. He was friendly, personable and professional. Thank you so much Key!!
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August 2023 by Evan Bieder
horrible service. went in to get my new iphone setup and the guy had an attitude of the bat sayin what do you mean when i told him that. seemed to put up barriers to set up the whole time and make me do the work. im not the type of guy who needs a big fake smile if ur having a bad day but come on bro u can work with me its called customer service. basically im on a family plan and i was given the pin for the plan. guy said i need last 4 of social too which isnt true. it said right on his ipad "forgot your pin?" but he wouldnt listen. at this point i could tell he couldnt do his job so i left. i'll be switching to verizon and telling people i know not to come to this store. this was yesterday early afternoon (8/1/23) cool luck guys - disappointed customer
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July 2023 by ERNIE MORALES
Went in today to upgrade my phone and the rep Isaiah instantly gave me the price with the next up price and I told him I didn't want it. Then he offers me the insurance and I told him I didn't want that either. Then he tells me that I will only be charge the monthly fee for the phone and I will see a upgrade charged on my bill and tells me to just sign the tablet he had with out letting me review it because he add the insurance and the next up program on when I didn't want either one. So now I am very dissatisfied as a long time customer that when I go get a new phone I get hustled like this just so the employee could make a few more dollars.The employee that helped me is the guy in the gray shirt in the photos above
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July 2023 by Sara Budde
Adam was super helpful from the minute we walked in until he walked us out of the store. He was straight forward, explained things simply and clearly, and was efficient with everything. I am very pleased!
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June 2023 by Jessica Finneran
I had ordered a phone online last night since I was due for an upgrade. It was very easy to navigate the page. This morning when their store opened, I got a text message that said that my phone was ready. Walking into the store on Black rock Turnpike, I was greeted by a gentleman named Nick. He was extremely helpful and nice and set up my phone quickly. He was also able to put a screen protector on. Thank goodness because I always mess up doing it myself. He also told me about a great discount. I could get on my phone bill for being a teacher. Will definitely go to this location again.
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March 2023 by Mollie Menees
I am very thankful for the kindness and helpfulness from Key. My mom and I came in with a tricky situation, and he was very helpful and understanding. He went above and beyond, and we are both grateful for his help and positive energy. He was very patient while helping my mom out, who isn’t that great with technology. Overall fantastic customer service and genuinely a great employee. Thank you Key!!
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March 2023 by Tara Perkins
Nick was great! We were in and out with all we needed within 15 minutes! A real pro!
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January 2023 by Matthew McNulty
I’ve been sitting here for the last 45 mins with 0 acknowledgment from the staff. I’m the only person in here and have been the only person except for the 2 customers being helped. Someone needs to teach these guys customer service.
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December 2022 by robert radman
Customer service afforded by staff went beyond the call of duty, especially Kebwe S, who was patient, knowledgeable and supremely professional in both technical and customer satisfaction aspects. Thank you for all of your help retrieving lost information. Stands out one of the best customer service experiences encountered. Highly recommended
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December 2022 by athanasios hasiotis
Key and kerry and Michelle where amazing helping my with me phone. Excellent customer service. That's y I have been here for 25 years. Great job everyone
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November 2022 by Carol Ruggiero
At the black rock took location to upgrade my phone and service by all was outstanding. Many thanks to Isaiah, Kerry,Nick and Keith! All were most tolerant of me and explained everything to me in simple terms. Definitely a store you may want to use.
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November 2022 by Marie Donat
Key was a great rep! Best rep I've dealt with and helped me get and setup a phone very quickly even though I was in a rush! Thanks again key
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November 2022 by Alicia Romero
Joshua was so helpful, informative, knowledgeable and kind. We’re so pleased we came in to AT&T!
