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November 2023 by Kristin Carufe
Should be no stars but google won’t print without at least one. I have been a customer of this Walgreens for decades, but whomever is in charge now is absolutely abysmal. My insurance changed recently. I have spent almost my entire day today, either in store, or on eternal hold trying to resolve the paperwork so I can pick up a daily prescription which runs out tomorrow (I wasn’t notified there was an issue until today, despite calling the prescription in last week). The final straw was being left on hold for over an hour and a half, then effectively being hung up on at 7p when they closed the pharmacy. The staff picked up the phone at 7p, but left it on the counter without speaking to me. I could hear them talking to each other. Despite repeated attempts shouting I was still on the line, they simply ignored me. I have been given the run around for the entire day over something that should have been a simple clerical fix - and I still don’t have my prescription. Everyone should boycott this Walgreens. The service is horrific and they have zero respect for their customers. Time to switch to Nutmeg.
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September 2023 by Ana B.
I stopped by the Walgreens in Essex because I was in the area. I went in for some Fisherman's Friend cough drops, these are the best cough drops ever. I also needed hand soap and a bit of a wild card, balloons. I walked out with none of those.They didn't have my favorite cough drops, the sugar free kind or the regular kind. The soap selection was very sparse, as if it was just the beginning of Covid 19, and all of the hand soap was a mission to find. And the balloons I understand aren't a regular inventory for a drugstore, but they didn't have any of those either. Other than that the store looked very clean. There were people stocking shelves, not any of the ones that interested me. I didn't utilize the pharmacy so I can't comment on that.
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September 2023 by Jonny Walker
Addam and Loraine at this Walgreens are the best!!!! What awesome customer service. They are the most helpful employees. this establishment should feel super lucky to have them! WE LOVE THEIR SERVICE. And they deserve a raise or a promotion as there customer service is AMAZING!!!!!❤️
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March 2023 by Demetrios Bochanis
Came here to redeem my $5 coupon if you spend $15. I wanted to buy 3 protein milk shakes for a total of $14.62. Once they refused to put the coupon through, they proceeded to say the coupon wouldn’t even take $5 off the order when they had previously told me that it would take it off the current order. Then I said I would spend $15 and they proceeded to say that there’s nothing in the building under $1.50 so then I’d have to spend some $16.50. Poor customer service, false advertising, and not a very convenient store especially when the cheapest item is over $1.50. I’ll be bringing my business to CVS from now on.
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March 2023 by Demetrios B.
Came here to redeem my $5 coupon if you spend $15. I wanted to buy 3 protein milk shakes for a total of $14.62. Once they refused to put the coupon through, they proceeded to say the coupon wouldn't even take $5 off the order when they had previously told me that it would take it off the current order. Then I said I would spend $15 and they proceeded to say that there's nothing in the building under $1.50 so then I'd have to spend some $16.50. Poor customer service, false advertising, and not a very convenient store especially when the cheapest item is over $1.50. I'll be bringing my business to CVS from now on.
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December 2021 by Kelly C.
Terrible service. Long lines. Empty shelves. Great example of what's happening in Biden's America
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November 2021 by Joshua Goss
Pharmacy closed abruptly on Saturdays and Sundays with no notice starting Oct 14th, 2021Cashier's make comment to go to Westbrook or Deep River locations, but how would that help with any filled prescriptions? I can see if you have prescriptions in your hand. But most are called in or refilled in the store. This is horrible mis-managing and they can't just try to blame on lack of pharmacists working there. Either pay better, give good incentives for current working Pharmacists to work extra days for now till more are hired or transfer in some from other locations. How about instead of being open till 9pm or so Mon-Fri in the pharmacy try reducing those hours back to maybe 7 and that frees up 10 hours right there.Manager of this store should be fired and there needs to be some sort of forward thinking person running this place. Thanks!
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June 2021 by Magdalene F.
What is happening with this store? I had surgery yesterday. My doctor sent in a pain med prescription yesterday about 9am. I had no phone call from Walgreens in Essex that it was ready. Called them at 7pm and they said it was being processed. Pharmacy closed at 9pm with no phone call. Allende them this morning at 9:30am and they say they are working on it. This is fora painted post surgery. How is it possible to go all through the day and night without a pain med?
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October 2020 by Lynn G.
Walgreens just gets worse and worse! What happened to all the great staff from Rite Aid, it seems like they have all been replaced and not for the better! Prices are higher, staff is not helpful or friendly, no one seems happy working there! What happened?!