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January 2024 by Emily Rodriguez
I was gifted money from my father for Christmas via personal check. I went in to this location to cash this check and was left waiting for almost an hour in my vehicle with no real information other than they needed to first turn the personal check into a cashiers check in order to cash it in order to “protect” my father since I was not a member of the bank. To make things clear my father is a white gentleman and I am Hispanic with a different last name. While lying to me about what was going on this bank was calling my father and telling him there was suspected fraud on him account and accusing me of stealing.Never in my life have I been more embarrassed, and judge!!!!!! Horrible experience with this establishment
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January 2024 by Greg G.
This bank deserves to close. There is no staffing, and when my business needed to add a signer to the account the teller told us we couldn't today because there wasn't anyone to help us. She said it would be easier for us to close the account. So we are and moving our business to another bank.
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December 2023 by Lilly L.
Poor staffing. Rude heavy girl with inadequate customer service who didn't listen to my issue and was rude and unapologetic. Unprofessional staffing with tattoos visible, no smile, no warm welcome. I'd rather do business with another bank.
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November 2023 by Gary Schnaper
Not very helpful over the phone...
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November 2023 by Brian Dyke
When closing our accounts when moving out of state, they strategically added a penny of interest after we submitted our request to close the account, preventing the account from being closed, and now threatening monthly service charges. They refuse to mail us a check for the $.01 to finish the account closing.Whatever you need to make a buck or to these days eh? Don't bank with them. They won't let you go easily.
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September 2023 by Sheila Beaudry
Been with Webster forever. The Hazard Ave location is awful. The ATM machines do not work half the time. I am again in line at the teller because the ATM would not take my cash deposit. Been at the window for 6 minutes and no teller has shown his or her face. Rt 140 is a much better location.
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August 2023 by Patrick Walters
This 5 star is more directed to Laquea at the front desk. I went in with the mindset to close my account due to fraud and the long process of 7-10 business days to get a new debit card. I have called and conveyed my issues and asked what is the fastest solution to getting a new card. Others said 7-10 business days were the fastest. I went in to withdraw and close my account and Laquea was very helpful and said she could get one expedited in 1-2 days. Her genuine concern to helpful made my reconsider staying with webster. She has excellent customer service skills and I also hope her pay reflects that aswell.
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May 2023 by Sean Crocker
Go to bank of America or another bank.I Barely have any money in my account and I have to get charged a $12 monthly fee because I didn't get exactly $500 deposited into my account for the month. It's Ridiculous
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December 2022 by Brandon
At the time i had gone to this bank i absolutely hated the staff. Especially this one girl with short black hair that dressed very unprofessionally. She had an attitude that was disgusting and disgraceful. I hope she gets fired
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September 2021 by Suman Tewari
Super friendly staff.
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September 2021 by solidsnake203
Will never step foot inside this bank again.
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June 2020 by Katelyn Schook
Super friendly staff, very knowledgeable
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May 2020 by Cecelia Scott
I never feel unwelcome and it’s nice that there always friendly to me . I have a great experience there always and to top things off my coffee is always hot .
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December 2019 by sandra Moreno
Everyone is positively professional.
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April 2019 by alfred alzak
Great bank and there employees make it an enjoyable experience
