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August 2024 by Huseyin Yigit
I went there for oil change and they did finish job fast and nicely.
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February 2024 by carohart
Fair price, good service. Good communication
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May 2023 by David Goolsby
Great service
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September 2022 by Josh S.
I recently purchased a 2020 Tacoma from Gales. I love the truck! Even more , Barbara, my salesperson was amazing. She did not try to push me into a sale and was very laidback. In previous car buying experiences, I have been very stressed.Not here, it was like I was visiting with old friends. Great dealership. Everyone was pleasant to work with , especially Barbara. Thank you!
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July 2022 by Albert T.
purchased a 2021 venza from gale, car is great, service is terrible they straight out lied about a repair to have me spend the money, checked with another repair shop and there was no problem. there employees thought I was amusing when I complained.
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June 2022 by ken stenhouse
Very happy with the whole Gale toyota experience
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October 2021 by Theo B.
Yaritza Flores was able to find me exactly what I wanted in a year with a death fury's and a chip shortage. Lia could not do it. I am very very grateful for her hard work in finding me my RAV4 Prime in Metallic Grey/black with my silly extended moon roof for my child. Another person there Maryln Ortiz did all the paperwork with my accountant and made it happen. The reason for four stars instead of five is because of the lady who tried to sell me the gold/copper whatever plan. I hate the good cop bad cop thing but seriously. You get the sales people telling you good things about the SUV then as soon as you buy it you get these gold plan people telling you it will die on you. Also she got really annoyed that I did not give a rat's a** about her silly gold plan and I'll tell you like I told her. Logic is her enemy. Ok, I researched the crap out of suvs before I decided on one. So I know the odds of the electrical system dying on me and that is why I was not at VW. So the woman says her plan gives you piece of mind. It does not, the vehicle does. She tells you that her papers will stop you from worrying. It won't the safety test do. So if you are interested in what she is selling I would get a different vehicle from another manufacturer. Honestly that's all her talk makes me want to do. If I actually believed anything she said I would have taken my check and gone down the street to Honda.
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July 2021 by Ruth B.
We recently bought a RAV4 Prime Premium plug-in hybrid from Gale Toyota and can honestly say that Barbara made our experience so much easier than anticipated. Yes, there was a delay in actually getting the car onto the lot, but that's a supply-line issue. She walked us through every step of how things function on the car and got us connected to CarPlay. The other person who deserves a shout out is Chelsea! She was so helpful about warranty coverage and did it with a cheerful spirit!! She even called me back about an extended warranty question after the dealership had closed for the day! I've never felt a loyalty to a particular dealership until now. Thanks to Barbara and Chelsea, that's changed!
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February 2020 by Laurie B.
Bought my RAV-4 from Ted Laraway back in 2015. Couldn't be happier with it. Have been coming to Gale Toyota for years. Tried both Buick and Mazda in distant past, but came back to Toyota. A family member has my old 2007 Camry and it's still in great shape with well over 100, 000 miles. The service Dept. is great and have always been able to help me out in a pinch with problems and make available a car for the day if I had to leave mine. This was particularly helpful when my job involved regular travel. Don't see myself going anywhere else!
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October 2019 by Dina B.
So thankful for this place and Ted Laraway! He was so calm and made the process of buying a car simple and worry free. Also, the finance people there are very helpful as well. They truly want the best for you and negotiate based upon what you can afford- no bs! No gimmicks. Really happy we chose to go with Gale Toyota after headaches at another dealership. Will be back ! Highly recommend
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May 2019 by Sandy P.
Wish we could leave ZERO or negative stars. This place is SUPER SHIFTY! We called about a vehicle, left a deposit over the phone, drove up the same morning to test drive the car. We negotiated a price and needed to register it out of state. The sales manager, Justin, was working on the process for us while we went to have some lunch. Our salesman, Jon, contacted us that they couldn't register it out of state for us but would help us by discounting us a portion of the tax. We said we would think about it because we still had the deposit down on the vehicle. That evening, we chatted with customer service and they came down on the price a bit more. She was going to check on getting the tires balanced and assured us we would get a text back when we could pick it up. We never heard back that night. We contacted them in the morning and they ended up selling the car out from underneath us to someone else. NEVER DO BUSINESS HERE!
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May 2019 by Timothy G.
Fiancee and I both bought our cars from Gale about 3 years ago. No problems with either vehicle, both used though fairly new. I, on a whim, took my Scion to the Jiffy Lube close to my home for a quick muffler replacement. My pipe snapped right behind the muffler. Long story short, Jiffy Lube screwed it all up. Leaving me to now go to Gale to remove the new problem muffler and replace it with an OEM muffler. Gale took my car in almost immediately. Got the right part and fixed it correctly. I had to pick it up after the service department was closed. No issue, I was able to pay at the sales desk. Scott, from service, even called me the day after I picked up my car to see if I needed the old muffler for a Jiffy Lube refund. I realize that things like this are hard to do when you have a ton of customers. But, it's little things like this that make you feel like a business actually cares about their customers.
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February 2019 by Theodore A.
Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that "we put car into accessory mode during the recall, combined with cold night could have caused issue" - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (service manager was out) was fed a bunch of excuses of how this is not their fault and "your wife could have left the lights on while shopping ". At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their "tapes") - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is "man handling" your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService
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December 2018 by Joshua R.
Don't, just really don't. Listen Lynch is just right down the road better prices. But I don't really recommend either. If you do go in and John tries to help you say NO! John is an a******* We are young car buyers and he took advantage of that by making us feel like we were stupid anytime we second guessed him. The car had a lot more dents then we wanted. The thing that killed me was the hub caps they were scratched to hell and all I wanted was them to switch the hub caps and I'd be happy I'm sure they could have found 4 corrola hub caps but no they ghosted us. Refused to talk to us or help us at all after got it. Oh except when I hit a Deer and towed the car to them and John calls me and tries to get me to buy another car, the morning after my accident. In the same breath ask us I was ok and end with if I wanted a new car.
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August 2018 by Timmy L.
Great customer service and a friendly staff. I was overall pleased with the oil change service that was provided to my car here!
