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October 2023 by Nikkole Nelson
I recently purchased a Volkswagen Atlas. Having never stepped foot in a Volkswagen dealership or driven a Volkswagen I wasn’t sure how I was going to like it. Anthony Reynolds greeted me as soon as I walked through the door and was extremely helpful and knowledgeable. He wasn’t pushy and I felt like he really listened to me. We worked out the numbers and he sent me on my way to things over with my husband and I couldn’t wait to go back to the dealership and finish the deal. He took the time to show my kids around the car and made us all feel welcome. I would definitely recommend Anthony to anyone interested in buying a Volkswagen. Best car buying experience I’ve had!
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October 2023 by Benjamin Fabrycki
Joey was very responsive and accommodating. The whole buying process was seamless and without issue. My family has also purchased vehicles from Lia and it was a great experience, would recommend to others.
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October 2023 by Joshua Lessard
From start to finish it was a great experience. I had contacted Jason a few weeks prior with some questions about my GTi, he did some research and was able to quickly get back to me. I then booked an appointment to have the vehicle looked over. The tech did a great job with the diagnosis, and Jason was extremely helpful explaining further of what my car needed. One thing I really appreciated about Jason was how friendly he was and didn't push anything. Every service advisor I ever dealt with was always so pushy and if I opted out of work they would seem annoyed. Jason was the opposite. He was very open about my GTi, and with the extent of work it needed he truly understood why I opted out of it. I couldn't be happier with my experience here.
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October 2023 by Alex Alex
Hundreds of dollars worth of damage from this dealership to me ! Been taking my car for oil changes here a couple times already but this time they did me dirty. About a month ago I took my car to this dealership for an oil change. After my oil change I parked the car in my driveway and went out of town for about a month. After returning home I needed to move my car and repark it on the other side of my driveway. After doing so I couldn’t believe my eyes at what I saw, A very large pool of oil under the whole front end of where my car was parked. I couldn’t believe it , it’s like someone dumped about 5 quarts of oil on my driveway. Im not a mechanic but I know a thing or two about cars so I proceeded to investigate. I put up my car on ramps and looked underneath it and of course a massive leak from the drain bolt. I tried to see if the bolt was loose and of course it was. It was so loose I could unscrew it with my fingers. I proceeded to tighten it with a wrench and the leak stopped. Then I had to go and buy more oil to refill the lost oil because almost all of the oil had leaked out. I paid about a 100$ for an oil change and now I had to refill all the oil. I also had to call a power washing company to come and remove the oil stain from my driveway which was around 400$. So here I am out almost 500$ and the worst part is the annoyance I had to go through. Terrible terrible service. I Never ever will I come here again. Terrible and irresponsible mechanics that worked on my car. My family had issues with them before and now I see why. They don’t even deserve one star for their terrible service.
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October 2023 by Christina MacDonald
I have had nothing but great experiences and service since buying my vehicle from Lia VW. In addition, Lia VW of Enfield has a really great service advisor, Jason Farwell, who is extremely knowledgeable and helpful.
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October 2023 by Kendra G.
I bought my car into Lia Volkswagen yesterday for an oil change and ask them to check my battery. I needed a new batter and had them replace it to the tune of 272.50. Today less than 24 hours later I received a coupon for 15% off a battery change and I contacted Lia and asked for a rebate. I was told the sales from yesterday had already posted and he could not turn back time so I was out of luck. Had they at least offered me the option of deducting that amount off my next service I would have been placated, but told me to hold on to the coupon in case I needed it in the future. I was going to use the coupon for buy three tires get one free but now I will not be doing business with them in the future. They lost out about $1000 service for the sake of about $50.
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October 2023 by Larry S.
I was told by the manager as the customer I was wrong. I went there for a service call. I made an appointment and when I went in was told to leave the car most of the day. Is that an appointment? Also I had to prepay for the part?
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September 2023 by Dan Carpenter
Joey Cosker was phenomenal when my wife and I were searching for a new vehicle. He showed us all of the features - and being new to EVs, Joey was extremely patient as we asked several questions. Thank you, Joey, for excellent customer service!
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September 2023 by Danielle Hamel
Jason was very easy to communicate with and super accommodating. I also appreciate that they weren't looking and pushing for other things to fix.
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August 2023 by marc riccio
My wife and I went to see Chris Proctor and he was amazing. He was very upfront as well as kind and respectful. We also had a great experience with Bill who helped us with the car buying process too. Bill was personable, friendly and explained the car features in detail. Both Chris and Bill made sure my wife and I were happy and they did not force us into anything. We told them what we were looking for and they did not try to sell us on anything else. Chris looked high and low for our car and was polite throughout the entire process. I would highly recommend going to see either Chris or Bill when buying a car.
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July 2023 by Kacee Slomcinsky
I had a great experience in the service department with both the service manager, Nikole, and service advisor, Jason. Both were responsive, professional and extremely helpful. I will definitely be back again and will recommend them to friends and family.
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June 2023 by Christine Puia
I walked in in need of a new car. There were no cars on the lot except for the one that became mine. My salesman, Anthony made it happen so quickly, I owned it the next day! The whole process was quick and painless (except for the part where I have to PAY for the car, lol) and I love my car! I had my first service appointment and was quoted 1.5 hours, my car was ready within 30 minutes. So far so good, VW has always been my #1 go to and they did right by me once again. Excellent!
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June 2023 by Viola Grey
A bogus charge was added to my bill after I distinctly asked the service advisor what would be the charge? To which he responded $149 (obviously I expected tax in addition. But the charge of shop supplies was irritating to me especially since I was only in to program a new key which I purchased weeks previous. Without any explanation for this, the advisor says rather reluctantly that he would remove it! My question is why is there in the first place?
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May 2023 by Jed B
I had an amazing and stress free experience with this dealership in purchasing my new SUV. They are fast, personable, and professional. 100% recommend them and would purchase from them again!
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April 2023 by Jessica Buchanan
All I can is AMAZING!!!... I was in the process of just looking to buy a new car, my husband and I stopped in on a Wednesday night and talked with Matt. Long story short our car was on the road and ready to go by Friday morning. Matt went above and beyond to make the loan process so smooth and easy and was able to stay within our price range with a new Jetta! He even stayed late on Thursday to finish everything as he getting ready to go out for surgery on Friday! Bill took over for Matt on Friday and he was just as helpful tidying everything up for the car to be ready Friday morning! Bill even took the time to go over all the new features in the car and made sure we had a full tank of gas! I drove off the lot and within the hour lights came in the dashboard stating the tire pressure was low, I called Bill right away and he had me come right back in to look at it. It was just the indicator light coming on to let us know that there was a difference in tire pressure. And, they said if we had any other questions or problems to call right away and they would take care of us! We will definitely buy our next car from here! Would definitely recommend this place to everyone!!!! ???
