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August 2024 by Katie Lyman
I worked with Joey who was so awesome! He was smart and exactly the kind of sales person I like and buy cars from. He never rushed me and helped me brainstorm. I spent the whole day there and left with an excellent preowned atlas and I’m crazy about the car.
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August 2024 by Brandon Lamoureux
EDIT in reply to the dealers blaintent lies...
Thank you for proving my point. I contacted not only the sale person but the manager as well and was told numerous times that none of my issues were covered. Clearly someone didn't report something... Also, I have the records to prove what I'm saying. Another lying dealer that cannot be trusted. And if y'all wanted to talk to me, you have my. I'm posting my proof. You guys are absolute untrustworthy and liars. Here's my proof y'all lied... Is this enough proof or do you want more? Photos of an issue I didn't even mention and all...
Changed to one star because they want to call me a liar, despite the fact that I clearly contacted y'all. Call me a liar? What type of professional dealership calls their customer liars? I've attached your original reply also so everyone knows EXACTLY how you do business in case you try to dirty delete. ?
END EDIT
(I am a certified Auto Mechanic for reference!)
Sales experience was average at best, if I'm being frank. Very little negotiating room ($500 on almost $30k). Love the vehicle, but had various issues within the first 30 days. A strut blew out (they promised an alignment with this repair; well I got the car back and the steering wheel was a FULL 10* to the left, so either they straight up LIED to me and didn't do the alignment, or they are SO incompetent, they don't even know how to do something as basic as an alignment), window randomly broke, multiple tires just going out, three rims bending or cracking (this is a manufacturing issue admittedly), and an issue with a caliper, and more. They ONLY fixed the strut. After it was all said and done, after 120 days of owning the car, not including car payments, I've had to spend nearly $5k OUT OF POCKET in repairs for a car that was "promised" fully inspectable from the get go... Yea... That isn't true. It's been 6 months and I FINALLY am able to get an inspection sticker after spending more in repairs than I have in car payments! Thanks Lia!
I'LL NEVER BE BUYING FROM HERE AGAIN!!!!! And I HIGHLY suggest everyone else find another place to bring your VW and Audi vehicles. If they can't do a proper alignment, imagine what they're doing to your vehicle with an engine rebuild.
Search for these places if you need places nearby:
-Audiwerks in Holyoke, MA
-Longmeadow Garage/Mobile in East Longmeadow, MA (Ask for Matt)
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August 2024 by Nicholas
Love the car! Tony and Chris were extremely helpful every step along the way, were quick to respond, and very accommodating. You’ll see me back there in a couple of years for my next car! Give them a visit, they won’t disappoint!
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August 2024 by Addison Koehler
I have leased/bought 3 cars from Tony over the last 8 years! He is kind, patient, and always tries to find the best deal. I have recommended him to family members and friends. Most recently he helped me with a warranty issue while my car was in for service.
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August 2024 by Greg Quimby
Tony Reynolds has been my sales rep for my past 2-3 vehicles, and I highly recommend him! Tony is very friendly, honest, and knowledgeable, and will go above and beyond to help!
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August 2024 by Faith Sarisley
Thank you so much to Joey Cosker for helping me find my dream car! Great experience from start to finish, he helped me narrow down exactly what car I wanted and then searched the state until he found the perfect one to bring into the Enfield location. Great communication, very knowledgeable, and made the process fun and easy!
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August 2024 by Deborah Cerasoli
I recently purchased a 2024 VW Atlas from Joe, and the experience was outstanding! Joe's professionalism and knowledge about the vehicle made the process smooth and enjoyable. He was patient, answered all my questions, and ensured I was comfortable with my decision. Joe went above and beyond to provide excellent customer service, making sure I got the best deal possible. I highly recommend Joe to anyone looking to buy a car. Thanks, Joe for making my car-buying experience so fantastic!
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August 2024 by Kofi Holloway
Joey from Lia is a great individual. Will definitely be going back.
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August 2024 by Cynthia Springer
Joey helped me out when no nobody gave me the time of day.i traded in a car because it had negative equity. He put me Ina great car. I luv it. Very happy.
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August 2024 by Luis Figueroa
Stop by to trade in a vehicle and we encounter Mr Bill out in the parking lot and he help us to find the desired SUV Tiguan SEL R. The finance Dept work a great deal also. I’ll recommend this dealer!
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August 2024 by Meg Galbreath
Quick service, reasonable prices.Just picked up a new Jetta Tony in sales has sold me 2 vehicles
I highly recommend
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August 2024 by Danielle Leone
I am absolutely in aw of the outstanding customer service i received here by Keri! I always dread the car buying process but this experience was nothing short of AMAZING. From the moment my daughter and i pulled in to browse cars , to last night signing all the paperwork and every step in between. Keri was honest, compassionate and genuinely helpful in wanting to get us in a car we loved, while also respecting the budget i had given her. She went above and beyond! I will, for sure, be buying my next car from her at Lia Volkswagen too! Thank you so much again Keri!!
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August 2024 by John Eaton
These guys always take the best care of me and my family. Tony gave us a great deal selling us our last couple vehicles. Stopped in for service today and got the gold star treatment. Keep up the good work Lia VW!
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August 2024 by emily porcello
Had a great, easy going experience with Joey! He helped me find just the car I was looking for :)
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August 2024 by Kevin Couture
This place just sucks. I went to get an oil change and after they were done they said I was due for new spark plugs and a few other items but they didn't have the spark plugs in stock so we had to schedule a future appointment for that service. No problem, completely understandable. I called 2 days before that second appointment to confirm the appointment and the services that I wanted to be performed - which ended up being only the spark plugs since I took care of the other items myself. I showed up for the appointment, and guess what? - They didn't have the spark plugs in stock! Why the hell would they not mention that when I called 48 hours before to confirm the appointment? Completely wasted my time. I will not be going back to this place.
