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November 2023 by Matt Pellet
They replaced the engine in a used truck I bought. It took 5 weeks, 4 days after I picked it up it caught fire and totaled the truck. Insurance determined it was related to the work they did, the owner told me there’s nothing he would do to help me or work with me in any way.
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November 2023 by Brittany DeCarli
I can’t begin to say how wonderful this place is. Called on a Tuesday afternoon for an appointment for three service recalls and they had me in on Thursday morning. First green flag. Pulled my car in the device door spoke to Jay who took my vehicle in quickly and professionally. Knew that there had been difficulties getting in door latches for my vehicle which I was fine if I had to make another appointment. He reassured me that they had the parts but may take awhile to have them done if I didn’t have the time today. Time consuming, I get it. He was nice enough to come back out, once my other two recalls were done, and gave me the option to have the tech do it today taking about two hours. Second green flag. I get it that techs get paid on the type of work the perform and how quickly they can get each job done. This place didn’t try and up-sale me on anything like previous Ford dealers have done. Third green flag. I can honestly say if I have any other issues with my car or when I’m searching for a new vehicle, I know exactly where to go.
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November 2023 by Jeremy Winans
Extremely poor communication and work. Received my vehicle back after being “repaired” for 2 months and it didn’t last 20 miles before being inoperable. Instead of trying to resolve the issue they made excuses, specifically the service manager. Was told I’d receive a call back on several occasions and never got one. Extremely dissatisfied and wouldn’t recommend anyone get in depth service work done here.
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October 2023 by HEATHER RUEL (HMR529)
Family Ford has been servicing my vehicle for 10+ yrs. I’ve dealt with all the service advisors. I called because my windshield wiper fluid was not working correctly. I spoke with a new service advisor, Jay. He was great to deal with and told me the date & time to come in. On that day, he was great. Nice to work with, explained the issue in layman terms. One of the best experiences I’ve had at that location.I’m glad they hired him. I will ask for him from now on.
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October 2023 by Timothy Brown
I bought a $60000 truck. The salesman was nice the day I went to go pick up the truck And finish up the paperwork. The finance lady charge me $10 to clean the truck. I asked your going to charge me 10 dollar for cleaning the truck is brand new whats there to clean and she said also it keep the lights on in building really 10 dollar does that not 60000 that truck worth ok and Then we talked about the extended warranty. I said no, she kept pushing and that we should do this. I said no again, she says. We make money off of the warranty you would be help us i said i dont want it and then she says What do you have money issue is that why you don't want to do it and I said I just gave you 20000 toward truck and none of your business like I said salesman was very nice but finance sucks and its boss daughter so she think she can talk to people that way and before I sign paperwork I said if keep push and making comments maybe I will just cancel deal and take my trucks back and she said we already got rid of your trucks I said wow great place bit it was good deal on truck so I went with it so if want good salesman and shifty finance person go here
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October 2023 by Stephen Rossetti
Gary was wonderful. He took care of the paperwork, and quoted a very good price, that we could afford. Coming to the house to install new plates, is a unexpected appreciated service. Thank You Gary & Family Ford.
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October 2023 by Lauren Kelly
Still waiting for delivery. Only because there was a delay with my insurance company.Greg and John worked together to make it happen. Great communication and follow up. They let me know what was going on every step of the way.
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September 2023 by Harry Perrone
Everything went very smoothly ans according to plan. Staff friendly and helpful. Clean modern facility
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August 2023 by Jeff Cheng
Steve and the team at Family Ford did a great job. I walked in, knew what I want, and got it quickly. They even took a deposit and held the car for me until I was ready.
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August 2023 by Nancy Woicik
I thought I had gotten my tire fixed and was told valve was leaking but next day same issue with tire pressure. Went back and was told I had wrong day but they took the car anyway and fixed for second time. I was happy they took the car in and it seems to be ok now but not happy it took two tries.
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June 2023 by Matthew Couture
Gary in service was outstanding. He was courteous, prompt in response, made the process smooth and painless. Finished vehicle ahead of schedule too.
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June 2023 by cjljr41
Awesome experience! Sales transaction went fast and was smooth. The paperwork was already prepared for us when we arrived and we were in and out in 45 minutes. No hassling, and totally stress free, the way it should be.
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May 2023 by Deb Sage
The folks at Family Ford of Enfield are always very helpful and knowledgeable! They work hard at making sure the customer is happy! And my vehicle never has oily fingerprints on my steering wheel, door handle or shifter! Thank you!!!
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May 2023 by shon ellis
The purchase went smoothly, Greg was great to deal with. I drove 4 hours from Maine to get 2019 Dodge Power Wagon. It’s a gorgeous truck! Thank you again!
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May 2023 by D Zw
The Entire Service Department of Family Ford is awesome! They have come through every time for me! Keli leads a great team of advisors and techs who are personable and professional! Thank you for always taking care of me and of course my truck!