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December 2021 by Mike Stacy
I was pleasantly surprised by this company, used them through Upack for a long distance move because the price was the cheapest I could find. I was terrified something was going to go wrong and the truckload of my entire life’s material contents would be destroyed or lost or delayed in some way. But they showed up on time, a nice dude by the name of “dynamite” Doug was patient with all my questions and explained everything in great detail, then they picked up on time, stayed in close contact with me by text and phone, and a week later dropped off on time at my new home, and everything in the truck was in tact! They did an excellent job.
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July 2021 by John K.
Stop looking for pod / moving companies !! You are here and U-Pack is the absolute best. They will guide you through your move over the phone. When the truck drops off your ReloCube, she/he will give packing explanations. Then follow the journey of your ReloCube on line. Then just unload your ReloCube. We moved from CT ago AZ, there were zero problems with U-Pack. All U- Pack employees were so polite and very informative.
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April 2021 by Derek McCray
Ordered a lift. Said it would be delivered yesterday, nothing. Called to see what time today and they told me to come pick it up. Not professional and not customer friendly.
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April 2021 by Donald Renaud
Said they would come to pick something up one day then next day called me and said PICK IT UP MYSELF
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April 2021 by Anthony Demattia
Supposed to drop off a lift yesterday never showed then called and said I gotta go get it myself what kind of business they running
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September 2020 by Beth V.
All staff was excellent and caring and the process was excellent. Only problem was the trailer we got leaked and some of our boxes got wet. Im still acessing the damage. Upack is affordable and a great service I think we just got a lemon for a trailer.
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August 2020 by David Colon
Great place and we we are quick
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July 2019 by Cindy C.
This was my first time long distance move (Hartford, CT to Charleston, SC) and it worked out great using the containers. Customer service was top notch from both the reps on the phone and the pickup/delivery people on both ends. Questions were answered clearly and promptly, scheduling was flexible and the pickup delivery guys were focused on pleasing the customer. The only part that made us nervous was not knowing if we went over the weight limit. There's no way of knowing until the forklift picks them up. We ordered an extra one in case it was needed, but still, did not want to have to unpack and rearrange if necessary. Fortunately, we didn't exceed the weight limit and the 3rd container was returned with no charge. It was also helpful that we could hold off on delivery for up to 30 days since we couldn't be there right away to unload. The cost was $150 per container for this option. Overall, very good experience and more affordable than using movers or PODS.
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August 2018 by Sarah S.
Do not trust this company. I have done many long-distance moves. While I had never used U-Pack before, I'd used other companies like PODS and had great luck. U-Pack was the only self pack that went where we were moving to though, so I had to use them instead. Seemed like a great deal, only pay for the space you use in the truck. Upon packing, I was given conflicting instructions between U-Pack and the third party they hire to actually move the truck. This resulted in our truck being moved BEFORE the retaining wall was put in place. All of our items were thrown 15 feet and 1/3 of our furniture was destroyed. Instead of U-Pack holding the 3rd party responsible, they tried to blame us. Besides losing 1/3 of our furniture, they also tried to charge us for the additional feet used in the truck because of our items being thrown. I had to fight tooth and nail to get that money back, but I still had to pay full price for the move otherwise. Filing a claim for the furniture isn't even worth it because they only replace 0.10 per pound of damaged goods, which would probably total 50$ if we were lucky. I would never use them again, and you shouldn't either. If you have no other choice, pay for the extra insurance. Things get damaged in a long distance move, but you never expect it's going to be as much as this. NEVER USE THEM!
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July 2018 by Beth K.
Our U-Pack experience couldn't have been any better. The communication was amazing and it was stress free. Everyone we spoke with was pleasant and helpful. We would highly recommend this company to anyone looking for this type of service. We packed it up ourselves using the entire space from floor to ceiling and are still amazed at how much we were able to fit.
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October 2017 by Brenda L.
I was nervous about putting all my worldly possessions in a cube and letting a truck ship it across the country, so I naturally was worried about using one of the ReloCubes. I worried if it would get to me on time to start packing, if it would arrive to my location on time, if the contents would get damaged, if they would charge me extra fees. Luckily everything went smoothly. The cube was delivered on time both at my old house and my new one. The contents were undamaged, and there were no extra charges. If I have to make a long-distance move again, I'll definitely be using Upack. They've earned my future business and recommendation by doing what they say they'd do at the price they promised.
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August 2017 by chandra mohan
Very friendly staff, Google maps directions is confusing