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September 2023 by Dale Maxwell
I made at least five trips to this dealership before I was able to take home my car...because I couldn't make up my mind. They were so patient with me, greeting me with a smile everytime I asked for yet another test drive. The purchase and financing were smooth and timely. They really care about their customers and do not leave you waiting days for a return call. Highly recommended if you are looking for a reasonably priced used car. I loved buying a car from Ellington Automotive.
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April 2023 by Bob J.
MOST DECEPTIVE CAR DEALER IVE EVER BEEN TO. A couple of months ago I saw a 2007 Mazda cx9 online on carguurs the car looked decent enough for an older car. I sent them a check for like 90% OF THE COST. When I get there the front passenger door is missing the entire gasket and rusted like crazy. they failed to take a picture of that. the rear hatch door had metal pieces welded together and was painted almost a green that dripped , was missing lots of plastic pieces from the door, and latch worked 50% OF THE TIME. from photos the larrge thick scratches.werent visible. but that photo was from far away. They purposely tried to hide the defects in the cars condition but then sell it based on the VIN as if it were a car in great condition. Stay away unless you go in person first but still beware you are buying a car that wasn't inspected thoroughly. they kept $800. deceptive and intentionally misleading. they called it service rust .brakes were 95% gone. they say its legal in CT. Also a rear wheel hub was no good. I drove 2 seconds up the street and went right back. they offered to fix it but they told me they did a thorough inspection. Were that true, how come they were surprised when I told them it had a thumping noise? I'll tel you. because they never drove it out of their lot. they checked that the battery and started worked and the car went in forward and reverse. I contacted the CT State Attorney General, the DMV, and others trying to get my $800 back but apparently the only way to get my $800 back would be to sue them in small claims court and I live too far away for that to bother. I hope all that read this review seriously consider it before buying a car there or even going to tis dealership. I also contacted the BBB and this dealership states they don't understand what the issue is because they issued me a refund. The issue is, you kept $800. after you intentionally hid from the photos - the rust on the entire door panel without the gasket, the plastic pieces missing from the door, and the scratches all over the car especially the rear hatch, and never told me about it in email or the phone, THAT IS INTENIONALLY MISLEADING INFORMATION AS TO THE MATERIAL CONDITION OF THE CAR and also allowed me to mail you a check and cashed it, and knowing I lived about 5 hours away allowed me to drive all the way there to pay the rest in cash. then wouldn't refund the total amount whenI realized I had been duped.It would be different had the car actually had been in the condition claimed by the price it was sold at, and the photos showed some from much farther away than others, and NO photos of the rust inside the doors. and if the car really was driven up the road and completely inspected your faces wouldn't have been so surprised by me saying there is a thumping noise. then yes there would be no issue. the issue is you duped me. and the brakes were also 95% gone but according to them legal in CT. This place needs to be thoroughly inspected by the DMV.
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February 2023 by Montana Millix
Great experience I had here. Zane runs one heck of a dealership. I was interested in a highlander for sale here. When I asked if I could test drive it, I was simply handed the keys by T and told when closing was after he made a copy of my license. Good deals and not anything like the typical car sales environment you’d expect. ????
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February 2023 by Jonathan Frasqueri
A friend of mine recommended I come here for a car. Boy am I glad I did!! As soon as I got out of my car Tevon greeted me with a firm handshake and a smile. I told him what I was looking for and he showed me all the options they had to offer. Very clean and affordable cars. I haven’t made my final decision yet but I will most likely be coming back here!!
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February 2023 by Kyle Pardi
(Update: they say in the reply I wasn't approved by their creditor for an 8 grand car. I don't believe this considering I got approved for a higher one elsewhere. I was told it was due to a miscommunication with his father over which car was being held for me when I had called, after filling out the financing app.)While the cars are decent, I did not have a good experience with this company. I went in to check out a Subaru I pretty much had my heart set on. I pretty much had decided I wanted to get the car, but had to humor my mom, and check out another dealership she wanted me to look at first. On a handshake I was told they'd hold on to the car till at least Friday while I did this. (got a printed invoice for the hold and everything) I filled out the credit request for financing Thursday night, and called the next morning to let them know I would be going through with the purchase. When I called I was told they had already sold the car. This was only 3 days later from me coming in to check the car out. He directed my attention to another Subaru I had been looking at, but had decided I wasn't interested in. Most likely will not be going back. This whole situation has left a pretty sour taste in my mouth.
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February 2023 by Desi Bambino
The salesman Tevon went above and beyond to assure all my questions were answered and assisted me from beginning to end of the process. I would definitely recommend him in the future.
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February 2023 by Will Zamora
They sold me a lemon car, 2009 Subaru Forster. The car had extensive wiring issues that resulted in the car malfunctioning on the highway. I took the car back to them, and they would not deal with it. They do not know the problems with the auction cars they sell.
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December 2022 by Renirus
Call to meet an appointment. The go see a car. It was almost a 2 hour ride for me each way. When I had called they told me that the car was perfect condition. It had no problems after getting down there and standing there for a while because nobody seemed to come out once to see if I needed. Any help? They gave me the keys. The car sounded okay but after doing a walk around the rear tail lights were broken out and scratches up the side of the car and the passenger side seat. The back of the head been ripped open. I'm not sure what kind of business that they do but when you lying at people to get them to come down for them just to find out if not what they expressed. It's not a good business. Gives you a hard time thinking that what you're buying is going to be reputable
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November 2022 by Shanel Banks
We bought my daughter a car from here recently. Zane was wonderful. He seems very upfront and honest. I am very skeptical about used car dealers as many others probably are too but Zane seems to be one of the exceptions. I would recommend his business a million times.
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November 2022 by EDGi
I came to them for a concern about my oil light coming on in car. I was greeted nicely by a guy named T who was immediately ready to help me with my concern. Right away he knew what the problem was and went on to fix it. He found out it was completely out of oil and put oil in it for free for me. They proceeded to do other minor checks and tweaks on the car. Very pleased with my visit
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November 2022 by Josh Bairos
I came to them for a concern about my oil light coming on in car. I was greeted nicely by a guy named T who was immediately ready to help me with my concern. Right away he knew what the problem was and went on to fix it. He found out it was completely out of oil and put oil in it for free for me. They proceeded to do other minor checks and tweaks on the car. Very pleased with my visit
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October 2022 by Poppy W.
I recently purchased a car from Ellington Auto, and as I drove it home I noticed some issues. The next day I went back and they were mortified. As it turns out, there was a miscommunication about some repairs, and they bent over backwards through flaming hoops to get it taken care of immediately. Customer service from Zane, Tevon, and Raul was incredibly genuine and down to earth. Mine was an experience that could've gone terribly wrong, and at many other places would have. These guys run a good, solid business and want you to drive away happy, and that's what I did. Thank you!
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August 2022 by Justin Tacchi
Zane runs an upstanding business. He was honest about the condition of the car and fixed several repairs before we purchased the car. It was a great place to go for a first car for our daughter.
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July 2022 by Allie Matheson
My husband & I are in the process of purchasing a car from Zane. Our experience has been phenomenal and hands down the best service while car shopping we’ve had. He ensures all safety requirements are met & is accommodating. I definitely recommend!UPDATE: my husband is in the marines & we are stationed in VA, so my mother went to pick up the car for us. The car was not cleaned like we were told it would be (French fry under the seat, not wiped down, etc) and the small crack in the windshield was not fixed like we were told it would be when we agreed to buy the car. I am disappointed that the final experience we had with them is not ending on a good note, since the beginning was much more professional.
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April 2022 by Jesse Browne
I seldom write reviews for places but Zane made everything easy and comfortable. I would gladly buy another vehicle from Ellington Auto Sales, thanks again Zane!
