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November 2023 by Dianna Montgomery
Love my car! Good prices, honest people. And when I had an issue, they took care of it. Thank you to Rodney , Jay and Moe
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November 2023 by Geo M
Make no mistake, your buying a wholesale vehicle. Week 2 the clutch went, week 3 power steering. Still waiting on part for front bumper that was promised and was supposed to be sent to our home. 4 weeks in and ready to sell this car.
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November 2023 by Andy Wash
5 stars! Good business. Moe was great to me. They took care of me. Would definitely recommend.
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November 2023 by Jason Chviek
We just purchased a Jeep Liberty at a great price with decent miles. Jay was fantastic, honest and pointed out any flaws in the vehicles we looked at.
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September 2023 by Ocean Juice
Thoroughly can say I had a positive experience at a Prime Wheels. Bought my first ever car about 2 months from them, Mo helped us throughout the whole process and gave good information and responses to our questions, and also help reassure us throughout the buying process so props to him. The car itself ran well, came out clean, the refrigerant was already low when sold to me so I had to end up shelling about 200 dollars to get it recharged, but that was the only major issue. Overall for the mileage the car had I am pleasantly surprised for how well it runs, and I’d say the customer service is very good not only from Mo who we worked with but the other folks too like the owner and the guy with tattoos, just some stand up guys. Would most definitely recommend to other folks looking to buy a used car from a good dealership. I will have to add tho. After I had driven the car for a little over a month, I ended up taking it to the mechanic after hearing some rattling in the cabin and odd noises when initially accelerating from a stop. Turns out, I needed $3700 dollars in repairs. Nothing insanely pressing, but still nearly 4 bands in repairs for a car that costed about 7. Not very good. So for that reason I would be a bit more hesitant buying from this establishment in the future.
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September 2023 by Nicholas G. Pinto
10/10 Great service, great experienceThis is my 30th vehicle I’ve bought over the past two decades. I have been to several dealerships in the CT area and each is a very different experience. This specific experience was great from top to bottom on buying a car through Prime Wheels. It was a very laid back, no pressure place with great customer service. The process was extremely easy and professional. Highly recommend for anyone in the used car market. Central location, clean dealership, 100s of cars and SUVs to choose from at any given time. Great pricing, great deals. All vehicles are reasonably priced to the Kelly blue book standard.
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September 2023 by Sophia Marshall
If I could give zero stars I would. I spent 15 grand out the door on a car and they sent me home multiple times with unsafe tires that are completely bald and have bubbles in them. I wouldn’t buy a car them. They are extremely rude and I will never be recommending them again. Please go somewhere where they will treat you decent and respect your money.UPDATE: the car I bought for 15 grand has a rotted and cracked sub frame. (Which will cost me about the cars value in repairs). I’ll be taking him to court for that as well as the tires. (I will be posting updates relating to it after). Mercedes Benz dealership deemed it unroadworthy and completely unsafe. I will also be asking for my dealership prep fees sense it was not legal nor road worthy to even leave the lot not to mention sell to a customer. Adam is the biggest slime ball I’ve met and I would NOT buy a car from him. (He had changed his business name from Windsor wheels to prime wheels as well as being flagged under the better Business Bureau. AGAIN DO NOT GO HERE TO BUY A CAR. This business is negligent and his license needs to be revoked.
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August 2023 by Matthew Bernard
Jay sold me a solid used 11 year old car for a fair price and worked with me on multiple issues I had with it. ONE being the tires were bald so they replaced those for me and TWO one of the brake calipers locked up shortly after purchasing the vehicle. They replaced it with a new one the very next day. Great group of guys, would recommend.
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August 2023 by Alejandro He
Jay sold me an amazing used sedan with an amazing price! The car was in unbelievably great condition, both cosmetically and mechanically. I brought the car to mechanics, and they were shocked to see how everything on the car was in near-perfect condition. Our communication was smooth. They changed oil, replaced brake pads & rotors, applied for title & registration, cleaned the vehicle, and filled a reasonable amount of gas before I picked it up. The overall experience was gorgeous!
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August 2023 by Maryanne Lambert (maryanne lambert)
Prime wheels has been fantastic to me. I have been happy with the response and service I’ve gotten. Jay was great to talk with and explain everything to me.Thank youUpdate: I had a problem with the truck that I purchased and I called Jay right away and he told me to bring the truck back in, so I did. They repaired it at no cost to me because it was something they had just fixed. Outstanding customer service!!! I’m very happy with prime wheels. Thank you all, Jay, Mo and mechanics!
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August 2023 by Olivia Kosilla
So incredibly disappointed with the lack of empathy your dealership has. My worker spent her hard earned money on a car at your dealership. In just a few months, she has had to use her warranty to replace the engine, get water out of her back break light, and now the car with a completely charged battery is not turning over. I have watched her tow this car three times, when will someone from your place care? The best this place would do is tell her to go on YouTube. Do not buy a car from here unless you have someone to fix it on speed dial.
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July 2023 by Steve Perryman
Traveled an hour and a half to see an Audi TTS. Ended up not liking the car, but had a really good experience with Jay and the others. These guys are working really hard, I saw them really bend over back which trying to help other people. I had the car out for a long test drive, he didn't have a problem with that and totally understood that I was want to walk away because the car just wasn't for me. My only complaint is the car had a small dent in the passenger side that could have been easily removed that wasn't mentioned in the ad
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June 2023 by Leonel Rodriguez
If I could give this place zero I definitely would! I’ve had my car since October brought it back to them once for them to fix some thing ,cost me $500 just for the check engine light to come right back on and be told by the next place that is for the same issue that I just paid to have them fix .I’ve had nothing but problems with my car since day one of having it. Have spent thousands to fix it.Horribly dissatisfied! They do not care about their customers at all and are just there for a quick buck. Will never recommend this place or be back again!!
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June 2023 by Reed Miller
Jay was friendly and very helpful!He helped me get into a great car and sort out all the paperwork and payments, which was a bit complicated since I’m moving. Definitely recommend!
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June 2023 by Eddie Oquisanti
Great service. Mo and Jay were on point. I love my car. I would definitely recommend. Great prices.
