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November 2024 by Michelle Alan
I would not recommend this place. Went in July to “look” at tubs for a WINTER project of our bathroom remodel. Spoke to Dan Carpenter (the definition of a salesman) who told us it would be no problem to delay delivery until we were ready and that we could get everything to match. Against our better judgment we made hasty decisions that day and put down a $1000 deposit-even though we offered to pay in full. By August I had been contacted several times by Dan to schedule delivery. I told him he knew we weren’t ready and were told at the time it could wait. In September he called to tell me it had to be delivered because it was a storage issue. I told him to forget it and to keep the deposit. He then said oh well if you make the full payment then storage won’t be a problem. So I paid in full (which i wanted to do in JULY). Now the end of October he called to force a delivery because they are getting winter water heaters in and they dont have room. IT IS NOT WINTER YET! Your storage issue is not my issue when you told us differently. It went from being told in July delivery can be anytime, to its a payment issue and we can hold if you make full payment. I jumped thru all their hoops and now am forced to take a delivery I am not ready for. Had I thought at the time, I would’ve cancelled all the items except the tub and taken delivery of the tub and they could’ve shoved the rest of the deposit. We will not deal with them again. Not a good experience. We shouldn’t have bought anything until we had a definite date, DESPITE what a salesman promised. Lesson learned.
EDIT/UPDATE
: Sarah took care of our situation beautifully. She contacted me, listened to what happened, offered a refund and explained that full payment is not a condition of holding items. Right now our project is unexpectedly on hold, but she said they could hold the items until we needed them. My husband and I decided to take the refund and have it reprocessed as a new order because we did not want the salesman to get the commission. Sarah offered a goodwill gesture and she worked hard to make the situation right. We decided to still purchase the items because it was not a matter of not wanting them, it was what happened for the entire time. It was not a perfect experience, but Sarah greatly improved it and they do not deserve a 1 star. Thank you for caring about your business and customers.
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November 2024 by Jill Maznicki
I am so very thankful for the quality products and expert help I received from Doug R. at the front desk. My Dad always said to go to my local supply house rather than a big box store. He was right! Not only did I get quality products to fix our outdoor leaky faucet, but a bit of expert advice and encouragement. Many thanks to the whole Torrco team!
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November 2024 by Mary Kozicki
Working on a bit of a tricky bathroom project. Laura was very generous with both her time and her expertise. Definitely recommend!!!!
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October 2024 by Tamra White
I went in today because I am starting a project and received received the best help from Dan Carpenter
Extremely knowledgeable at answers to every questions and if he didn't, he figured it out called people. He clearly understands what's necessary to complete a kitchen or bathroom and all the nuances that have to be considered
Would highly recommend visiting Torrco For your next project.
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October 2024 by Jim Dilauro
Great service and very knowledgeable. We worked with Laura Davis on a kitchen project and are planning to return again for our next project.
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October 2024 by Renee Broadbent
We used Torrco for our bathroom remodel and they were fabulous! They were so helpful in picking things out and helping us consider various options. Their product quality is superior and we just love our new bathroom!
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October 2024 by Katherine Marie
I've been working with Sarah for my home renovations for 15 plus years. She is extremely knowledgeable and knows what product would be best for my family. Always so friendly, she's a pleasure to do business with. I have recommended Sarah to many family members and they're as happy as I have been.
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October 2024 by Eileen Erwin-michael
Sarah is the absolute BEST! Torrco has an amazing selection and if they dont have what you need they will find it for you. I am in NJ and Sarah shipped our order to a closer location for us within a day! You will not be disappointed! Photos to follow.
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October 2024 by Asal Falcone
Sarah at Torrco has been wonderful in helping with ordering, evaluating and executing all the renovation needs for our bathroom remodel. Her thorough knowledge of the products in the showroom and her ability to elevate the customer experience are unparalleled. She is brilliant!
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October 2024 by Steven Weitz
We coordinated our bathroom remodel with Laura, who was very knowledgeable and helpful in selecting cabinets, fixtures, & accessories. Especially appreciated her patience in answering my numerous questions, making changes to the original plan, and a long delay on our end. Very good coordination between her & our contractor, right through delivery. The bathroom looks and functions great.
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October 2024 by Paul Nardi
A+ experience working with Torrco, and Laura at the desk. We had some time constraints and specifics for parts and they nailed it! Will be my go to for plumbing supply in the future!
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October 2024 by Victoria Walsh
I recently purchased a vanity from Torrco Design Center and couldn't be more pleased with the experience. The vanity itself is stunning, elegantly designed and crafted with impeccable attention to detail. Laura, the salesperson, was exceptionally knowledgeable and helpful, guiding me through every step of the selection process with professionalism and warmth. Her expertise ensured that I found the perfect piece to match my space and style. Overall the quality of the vanity and the outstanding customer service make Torrco Design a top choice for anyone looking to enhance their home.
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October 2024 by Sara Blackstock
Dan C. Was incredibly helpful and responsive to our requests. This was our first major remodel so we were a bit overwhelmed with how much we had to pick out. But Dan helped show us things that met our budget and aesthetic, and was quick to update things as we refined our choices later in the project. Will definitely come back and look for Dan for our future bathroom projects!
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September 2024 by Eric Corriveau
I have been doing business with Torrco as a contractor for now 10 years and I can only say great things about Sarah, Dan , Laura and the team working there. Very responsive and courteous every time we need something and all my customers love that beautiful showroom that makes selecting fixtures a whole lot easier.
I cannot imagine going back anywhere else.
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July 2024 by Lucas McWhite
I had an excellent experience at this location, thanks to Sarah's outstanding assistance. She was incredibly knowledgeable and went above and beyond to ensure I found exactly what I needed. Her friendly and professional demeanor made the entire process smooth and enjoyable. I highly recommend seeking her out for any plumbing supply needs. Thank you, Sarah, for your exceptional service!