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November 2023 by David Frechette
This team of professionals go above and beyond to take care of all customers. Sales and service teams work in harmony to bring you the ultimate experience in vehicle shopping. If they gave out 10 stars that box would be checked!!!!!
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November 2023 by Stacy Raymond
Excellent service! Salesman Jackson Morgan made our experience easy and enjoyable. Gino, in the Finance Department, was easy to work with as well. Overall a great place to buy a high end used car.
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November 2023 by Alex Matusov
I was promised 2 set of keys upon picking up the car. 8 months later no key and the sales person Tiffany stopped responding to calls and emails.Additionally there were serious issues with the car after we drove off the lot. At first they tried to nickel and dime me for repairs even though the estimates came from the actual manufacturer’s dealership.Clearly they don’t care about customers after the purchase.I would not recommend.
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October 2023 by Brian amoroso
I bought an absolutely beautiful A6 here, no high pressure sales from Jackson he was a great guy. Tiffany and Geno were also helpful and friendly. This is a place to shop if you are looking for a high quality vehicle with low miles. I would recommend them.
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September 2023 by Jon Varnet
The best of the best. These people are family. Ive been buying vehicles from them for 20 years and always have my cars serviced by them. You Will not be disappointed
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September 2023 by Ryan C
I had a great experience with North Bay Imports. My salesperson, Jackson, was friendly and incredibly helpful. He never pressured me to purchase which I appreciated. The finance meeting went even better, as North Bay has very flexible warranties and coverage that made sure I got into the car I love without breaking my bank account. If my friends or family want European auto, I will be suggesting North Bay.
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September 2023 by Lucy M
Came to see BMW which was listed for sale. Called and was informed by the manager that the car is not in at the moment but will arrive the next day. I made an appointment for test drive. When I arrived the manager wasn’t there so one of the salesman went to look for a car. In the meantime the sales person Tiffany showed up and said she is driving the car so they won’t find it because she has it .So I took the car for a test drive and really liked it. I informed Tiffany that my husband will be coming the next day at 9 am to look at it and she said she will be there to assist him.Well, next morning at 9:30 Tiffany is not there and car is with her!!!! Apparently she is sick.Absolutely disgusting move , I don’t believe she wants to sell this car .I never experienced a sales person driving car listed for sale for private pleasure.
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September 2023 by Aaron M
Absolute waste of my time. My wife looked at a vehicle yesterday and liked it, she told Tiffany, the salesperson that her husband, me, would be coming down tomorrow morning to take another look and test drive. I showed up and vehicle wasn’t there, apparently she took car home because she was sick? I even called yesterday and left a voicemail with my name and number, and even sent an email. So not even a courtesy call or email to me. Drove an hour to get there. I got a sorry, from one of the other salesmen. I will not be doing any business with a place that has absolutely no respect for other people’s time. Unbelievable
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August 2023 by Anshuman Prakash
Heights of unprofessionalism. I went there to test drive a car listed on their website. Things looked good, I payed the deposit. They said they will call me to confirm the delivery as a few things had to be taken care of. Almost 1.5 weeks later, I kept calling with no response. Finally someone picked up the phone and agreed to check and call back. They called me to let me know that car was sold to someone else last week. No one cared to call me or even refund my deposit. I needed a car sooner and was waiting on them. Avoid this dealership, not worth.
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August 2023 by Joon Choi
One of the best dealership experience ever. Super patient and very family oriented. Highly recommended and Tiffany was a joy to work with!
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April 2023 by Brett DiClementi
Just purchased my second vehicle from Northbay. Best car buying experience around, I drive 40k miles + a year for work and have purchased vehicles from many dealerships. Northbay yet again, for the second time in a row exceeds expectations and the competition. The only dealership I will ever buy a vehicle.
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April 2023 by John Gagne (Secret Pages BJJ)
I have had my car for about 3 weeks now. I could not be happier with my purchase.I wanted to share my experience at North Bay Imports. From start to finish, North Bay Imports was amazing. They were attentive but at the same time not overbearing. They allowed me to view the vehicle and test drive without pushing for deposits or a sale pre-test drive. Any concerns were noted and addressed. I felt so comfortable with how things were going I put a deposit on the car immediately.The pricing was fair within the current market, and the team (Jackson and Tiffany) made me feel like I was buying an R8 each time I walked in the door. Gino also made everything easy and efficient when it came time to sign the paperwork.I highly recommend North Bay Imports for your luxury vehicle needs, especially if you are looking for the top German makes and models.
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March 2023 by Chip Adams
Great dealership that values its customers. Made an appointment to look at a vehicle and since I was the first one to inquire about the vehicle, they held it for my inspection even though another interested party came in and offered to buy the vehicle. Most dealers would sell to the first buyer, but held it so I could check out the car with my wife. I appreciated the courtesy to hold the vehicle for us to drive it and make our decision.I had bought a great car from North Bay several years prior and it was a great car. Will keep checking their website for our next convertible.
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February 2023 by Walter Hersee
My wife bought a car at North Bay Imports in December. The entire experience was unlike any other car buying experience we had ever had; it was that good. I returned last week, and bought a car for myself. They are sincere, real, and definitely not pushy. I strongly recommend them. The cars are gems. When the time comes, we will go back
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January 2023 by R Brant
I was interested in a BMW X5 for my wife, and the staff told me they'll fix whatever is wrong with the vehicle before it leaves. "We don't want the customer to have any problems". I paid the BMW dealer to inspect it but after North Bay saw how much the repairs would cost, they told me the owner didn't want to sell me the vehicle, but will take it to the auction. Do what you say you're going to do! We liked it and were preparing to bring it home. I wasted money for you to try to cut your loss. Back to the search. Thanks for trying Dave. We'll see if I find something else. NOT HAPPY
