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February 2024 by Kim Johnson
Great customer service!
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February 2023 by Amy Parent
Will and Jayson at ALT have provided fabulous service. They are a pleasure to work with and back their products.
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July 2022 by Greg Mirando
The team at ALT is great! Over the past 6 years, Will McNaughton and Howie Mason have helped me outfit two labs that I have worked in. They always facilitate an easy and quick delivery of equipment. Anytime that we have needed repairs on our used equipment, they always stood behind their warranty and the technical team has been quick to respond with a solution.
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July 2022 by Reetu Singh
We have used ALT for over 5 years. I have ordered several items from ALT and I am never disappointed with the product nor the customer service. Their service technicians are excellent and provide a valuable resource.
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August 2021 by Timothy Glascock
Great response on return issues. I will definitely use this company again
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June 2021 by Jerry Salan
Our small business has used ALT for over ten years. Their service technicians are excellent and provide a valuable resource to our employees through-out the life-cycle of an instrument. Their inventory is always topnotch and they support purchases with fair warranties. Overall 5-star rating!
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June 2021 by john k
ALT is a great option when considering purchasing used lab equipment. Excellent inventory.
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June 2021 by Coleman Murray
We didn't really have a great experience in purchasing a used Acuri C6 flow cytometer from ALT. While COVID was likely a factor the response time from the technical support was was intermittent and fairly non-responsive. Our initial order was delayed by several weeks and after a month of use the flow cytometer stopped working. It took another several weeks to find a replacement and then the replacement did not have all the same capabilities as the original unit so they arranged to have the broken unit repurposed for parts to upgrade the replacement unit. Overall the process has taken ~6 months and is not completely resolved yet. I think the customer service and technical support needs improvement. Typical response time was 4-7 days to get a hold of anyone for a status update which really could be improved when dealing with downed critical equipment.Update 5/19/2021ALT and our company finally came to an agreement where they issued a full refund for the broken flow cytometer. The president of ALT personally looked into our flow cytometer issue and assured us that this is a quite rare instance. They also informed me that they were modifying their policies to ensure that our particular instance won't occur in the future.
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June 2021 by Sarah Gannon
We've had great luck with refurbished instruments/equipment here--very helpful and friendly staff as well. Thanks!
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May 2021 by Coleman M.
ALT and our company finally came to an agreement where they issued a full refund for the broken flow cytometer. The president of ALT personally looked into our flow cytometer issue and assured us that this is a quite rare instance. They also informed me that they were modifying their policies to ensure that our particular instance won't occur in the future.
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April 2019 by Ferdinando P.
This company sells second hand equipment for cheap. And you get what you pay for. Actually you get even less, because you may even miss some key parts and you cannot use the equipment at all. Mr Brian K., representative of the company, would swear that those may be accessories, but a quick check on the manufacturer website unmasks that he is a liar. Time is money, the lesson I learned is: don't pay half if you don't want it to take twice longer. Stay clear of these scammers.